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It's been 12 days... Still NO refunded... lame support!
No order info? Can't try to help.  You already have all my info since 04/10. We are in the middle of switching all CS reps to new support software which will better serve you. In the meantime we are working to stay as organized as possible. I am showing your issue as [RESOLVED]. Is that not the case? No. That's not the case, my issue was not resolved. Still waiting for refund. Can you tell me more about your issue and what the problem is? Thanks. You were issued a Gox coupon. Did you try redeeming it? What was the result? The original gox coupon I received was not valid, I was waiting for a new coupon to be issued but I changed my mind and told Gareth that I want to be refunded. Charlie Shrem emailed Gareth telling him to refund my PayPal account 3 days ago. Gareth still didn't do it. Adding additional instructions to your support issue will only further complicate and delay your issue. What is your email address? What is your Gox MX acct. #? Email: ziglee (at gmail) Order ID a99f7297-0755-4db9-b7cb-6ff8a1aba1cc Quote ID 72f1070e-221b-4300-a100-014c21475075 Event ID 0ecf38cf-baeb-4962-8004-b83a3cd2481c Fees (inclusive) 3.99%% Amount you paid $200.0 USD Amount you will receive $192.02 USD Destination exchange MtGox Destination account M65260315X It appears that another CS rep has tried to push your order thru today. Please wait 24 hours for any results. Thanks. Thanks URSAY. The money is now available in my MtGox wallet. I will update the posts I made about this issue in other medias. I WANT TO LET EVERYONE FROM THIS FORUM KNOWS THAT BITINSTANT FIXED MY ISSUE AND THE MONEY IS NOW IN MY WALLET. Thanks everyone.Thanks for making others aware that your issue is fixed. Generally the satisfied users have no more reason to post so they disappear. All everyone sees is the outstanding issues. I already notified Gareth and Charlie by email. Also updated two posts on Reddit and another one on Google Plus saying that the issue was fixed and that the money is in my MtGox wallet now. Thanks URSAY. |
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It's been 12 days... Still NO refunded... lame support!
No order info? Can't try to help. You already have all my info since 04/10. We are in the middle of switching all CS reps to new support software which will better serve you. In the meantime we are working to stay as organized as possible. I am showing your issue as [RESOLVED]. Is that not the case? No. That's not the case, my issue was not resolved. Still waiting for refund. Can you tell me more about your issue and what the problem is? Thanks. You were issued a Gox coupon. Did you try redeeming it? What was the result? The original gox coupon I received was not valid, I was waiting for a new coupon to be issued but I changed my mind and told Gareth that I want to be refunded. Charlie Shrem emailed Gareth telling him to refund my PayPal account 3 days ago. Gareth still didn't do it. Adding additional instructions to your support issue will only further complicate and delay your issue. What is your email address? What is your Gox MX acct. #? Email: ziglee (at gmail) Order ID a99f7297-0755-4db9-b7cb-6ff8a1aba1cc Quote ID 72f1070e-221b-4300-a100-014c21475075 Event ID 0ecf38cf-baeb-4962-8004-b83a3cd2481c Fees (inclusive) 3.99%% Amount you paid $200.0 USD Amount you will receive $192.02 USD Destination exchange MtGox Destination account M65260315X It appears that another CS rep has tried to push your order thru today. Please wait 24 hours for any results. Thanks. Thanks URSAY. The money is now available in my MtGox wallet. I will update the posts I made about this issue in other medias. I WANT TO LET EVERYONE FROM THIS FORUM KNOWS THAT BITINSTANT FIXED MY ISSUE AND THE MONEY IS NOW IN MY WALLET. Thanks everyone. |
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It's been 12 days... Still NO refunded... lame support!
No order info? Can't try to help. You already have all my info since 04/10. We are in the middle of switching all CS reps to new support software which will better serve you. In the meantime we are working to stay as organized as possible. I am showing your issue as [RESOLVED]. Is that not the case? No. That's not the case, my issue was not resolved. Still waiting for refund. Can you tell me more about your issue and what the problem is? Thanks. You were issued a Gox coupon. Did you try redeeming it? What was the result? The original gox coupon I received was not valid, I was waiting for a new coupon to be issued but I changed my mind and told Gareth that I want to be refunded. Charlie Shrem emailed Gareth telling him to refund my PayPal account 3 days ago. Gareth still didn't do it. Adding additional instructions to your support issue will only further complicate and delay your issue. What is your email address? What is your Gox MX acct. #? Email: ziglee (at gmail) Order ID a99f7297-0755-4db9-b7cb-6ff8a1aba1cc Quote ID 72f1070e-221b-4300-a100-014c21475075 Event ID 0ecf38cf-baeb-4962-8004-b83a3cd2481c Fees (inclusive) 3.99%% Amount you paid $200.0 USD Amount you will receive $192.02 USD Destination exchange MtGox Destination account M65260315X |
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It's been 12 days... Still NO refunded... lame support!
No order info? Can't try to help. You already have all my info since 04/10. We are in the middle of switching all CS reps to new support software which will better serve you. In the meantime we are working to stay as organized as possible. I am showing your issue as [RESOLVED]. Is that not the case? No. That's not the case, my issue was not resolved. Still waiting for refund. Can you tell me more about your issue and what the problem is? Thanks. You were issued a Gox coupon. Did you try redeeming it? What was the result? The original gox coupon I received was not valid, I was waiting for a new coupon to be issued but I changed my mind and told Gareth that I want to be refunded. Charlie Shrem emailed Gareth telling him to refund my PayPal account 3 days ago. Gareth still didn't do it. |
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It's been 12 days... Still NO refunded... lame support!
No order info? Can't try to help. You already have all my info since 04/10. We are in the middle of switching all CS reps to new support software which will better serve you. In the meantime we are working to stay as organized as possible. I am showing your issue as [RESOLVED]. Is that not the case? No. That's not the case, my issue was not resolved. Still waiting for refund. |
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It's been 12 days... Still NO refunded... lame support!
No order info? Can't try to help. You already have all my info since 04/10. |
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It's been 12 days... Still NO refunded... lame support!
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Wish I read the thread before I sent money. How long do you think I'll be waiting? I sent $300 in about 3 hours ago, to send to my email address.
I'll expose my situation to you. I made a deposit april 3th, money is out of my reach since april 4th, complained here april 9th, URSAY tried to help me without success some days ago, received an reply from other bitinstant employee via google plus yesterday, another reply in my email today, waiting for refund... |
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Can I please receive my mtgox coupon code? It's been a week since my order and URSAY said the code would come 'soon'
I know you guys are trying but I'm really getting impatient.
I just sent this manually He sent it but it is apparently invalid... what part of the mtgox coupon do I enter? The whole thing including the 'mtgox-usd-' part? Or jsut the numbers? Making sure it's not an error on my part. Go to 'add funds' then 'redeem mt. gox code' and yes the whole mtgox-usd-everything; believe so at least. yeah that doesnt work. invalid code. EDIT: Goddamnit he just sent me my ORIGINAL coupon code that wasn't supposed to be used, due to it being a deposit He did the same thing with me... =( |
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MtGox under several attack right now... =(
And?What does that have to do with the thread topic?What good would my problem be solved with bitinstant to receive my money on a site that was attacked / robbed? I understand now what you mean. When I try to access mtgox.com, my browser (chrome) warns me that "The site's security certificate is not trusted!" |
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MtGox under several attack right now... =(
And?What does that have to do with the thread topic?What good would my problem be solved with bitinstant to receive my money on a site that was attacked / robbed? |
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MtGox under several attack right now... =(
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Because you have not only made me miss a huge bubble, potentially robbing me of opportunity to make 100s, but also caused me to miss the lowest BTC has been in weeks; I expect to be compensated at the lowest price BTC has been at throughout the whole 'deposit pending' process, which has been since 4/3, well over a week.
I have no doubt you will comply...
I also want a compensation for each day Bitinstant keeps my money in their custody. |
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If I logged your issue and I don't have your email address then I NEED it. Send it to me!!! If you already sent your email then I probably have already. No need to resend! Thanks guys!  The order status shows that it has been completed ok (Order executed - funds deposited at remote exchange) but the money didn't reach my MtGox wallet. Looks a little different from other issues I have seen here. Is my issue a hard one to fix? I was in 4/10 list. A manual push would solve it? The money has been stuck since 4/4...  OrderID: a99f7297-0755-4db9-b7cb-6ff8a1aba1cc EventID: bf3571c1-b83c-456c-9c88-5e01064a829b QuoteID: 72f1070e-221b-4300-a100-014c21475075 DestAccount: M65260315X You have a GOX code. Have you tried using it? What was the result? Yes I have. This message show when I tried to use it: This code cannot be redeemed (non existing or already used). And I never published this coupon in public. But the e-mail I received from BitInstant says "We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order". I'm sorry about the wording regarding the Gox codes. It's something development is working to fix. We will need to cancel your old Gox code and reissue you a new code. Thanks for your patience while we get to your issue.  I suppose that reissuing and sending me a new code is an easy task. When it will be done? (Considering I am from list 4/10, already logged the issue at bitinstant.com/contact and still didn't get an email reply). Not everyone can issue Gox codes so it all must go thru specific people. Your new coupon will be issued soon. Thanks. Please, handle me the email of someone who's able to issue MtGox codes. Thanks. |
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Hey i just sent $293.95 from bitinstant to mtgox and I still haven't received my funds in mtgox yet. Usually, its instantaneous but for some reason, its still not in there yet. Help Please!
Same problem here... since april 4th... =/ |
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If I logged your issue and I don't have your email address then I NEED it. Send it to me!!! If you already sent your email then I probably have already. No need to resend! Thanks guys! The order status shows that it has been completed ok (Order executed - funds deposited at remote exchange) but the money didn't reach my MtGox wallet. Looks a little different from other issues I have seen here. Is my issue a hard one to fix? I was in 4/10 list. A manual push would solve it? The money has been stuck since 4/4... OrderID: a99f7297-0755-4db9-b7cb-6ff8a1aba1cc EventID: bf3571c1-b83c-456c-9c88-5e01064a829b QuoteID: 72f1070e-221b-4300-a100-014c21475075 DestAccount: M65260315X You have a GOX code. Have you tried using it? What was the result? Yes I have. This message show when I tried to use it: This code cannot be redeemed (non existing or already used). And I never published this coupon in public. But the e-mail I received from BitInstant says "We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order". I'm sorry about the wording regarding the Gox codes. It's something development is working to fix. We will need to cancel your old Gox code and reissue you a new code. Thanks for your patience while we get to your issue. I suppose that reissuing and sending me a new code is an easy task. When it will be done? (Considering I am from list 4/10, already logged the issue at bitinstant.com/contact and still didn't get an email reply). |
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If I logged your issue and I don't have your email address then I NEED it. Send it to me!!! If you already sent your email then I probably have already. No need to resend! Thanks guys! The order status shows that it has been completed ok (Order executed - funds deposited at remote exchange) but the money didn't reach my MtGox wallet. Looks a little different from other issues I have seen here. Is my issue a hard one to fix? I was in 4/10 list. A manual push would solve it? The money has been stuck since 4/4... OrderID: a99f7297-0755-4db9-b7cb-6ff8a1aba1cc EventID: bf3571c1-b83c-456c-9c88-5e01064a829b QuoteID: 72f1070e-221b-4300-a100-014c21475075 DestAccount: M65260315X You have a GOX code. Have you tried using it? What was the result? Yes I have. This message show when I tried to use it: This code cannot be redeemed (non existing or already used). And I never published this coupon in public. But the e-mail I received from BitInstant says "We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order". I'm sorry about the wording regarding the Gox codes. It's something development is working to fix. We will need to cancel your old Gox code and reissue you a new code. Thanks for your patience while we get to your issue. Thank you for the reply. I'll be waiting for the new coupon code. |
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If I logged your issue and I don't have your email address then I NEED it. Send it to me!!! If you already sent your email then I probably have already. No need to resend! Thanks guys! The order status shows that it has been completed ok (Order executed - funds deposited at remote exchange) but the money didn't reach my MtGox wallet. Looks a little different from other issues I have seen here. Is my issue a hard one to fix? I was in 4/10 list. A manual push would solve it? The money has been stuck since 4/4... OrderID: a99f7297-0755-4db9-b7cb-6ff8a1aba1cc EventID: bf3571c1-b83c-456c-9c88-5e01064a829b QuoteID: 72f1070e-221b-4300-a100-014c21475075 DestAccount: M65260315X You have a GOX code. Have you tried using it? What was the result? Yes I have. This message show when I tried to use it: This code cannot be redeemed (non existing or already used). And I never published this coupon in public. But the e-mail I received from BitInstant says "We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order". |
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If I logged your issue and I don't have your email address then I NEED it. Send it to me!!! If you already sent your email then I probably have already. No need to resend! Thanks guys! The order status shows that it has been completed ok (Order executed - funds deposited at remote exchange) but the money didn't reach my MtGox wallet. Looks a little different from other issues I have seen here. Is my issue a hard one to fix? I was in 4/10 list. A manual push would solve it? The money has been stuck since 4/4... OrderID: a99f7297-0755-4db9-b7cb-6ff8a1aba1cc EventID: bf3571c1-b83c-456c-9c88-5e01064a829b QuoteID: 72f1070e-221b-4300-a100-014c21475075 DestAccount: M65260315X You have a GOX code. Have you tried using it? What was the result? Yes I have. This message show when I tried to use it: This code cannot be redeemed (non existing or already used). And I never published this coupon in public. But the e-mail I received from BitInstant says "We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order". |
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If I logged your issue and I don't have your email address then I NEED it. Send it to me!!! If you already sent your email then I probably have already. No need to resend! Thanks guys! The order status shows that it has been completed ok (Order executed - funds deposited at remote exchange) but the money didn't reach my MtGox wallet. Looks a little different from other issues I have seen here. Is my issue a hard one to fix? I was in 4/10 list. A manual push would solve it? The money has been stuck since 4/4... OrderID: a99f7297-0755-4db9-b7cb-6ff8a1aba1cc EventID: bf3571c1-b83c-456c-9c88-5e01064a829b QuoteID: 72f1070e-221b-4300-a100-014c21475075 DestAccount: M65260315X |
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