URSAY
Legendary
 Offline
Activity: 1946
Merit: 1000
|
 |
April 11, 2013, 06:56:51 PM |
|
I made a Bitinstant USD transfer with order number "280db6c3-f11d-4698-8d6f-1a24c8f133c1". I received an "insufficient funds notice" and my transaction was denied. However, Bitinstant used my Mt. GOX USD coupon and I have not received a refund. I have over $700 missing. I have emailed their support several times but have not received any response. When can I get my money back?
If you read the past 20 pages you will see the solution is "Sometime between now and 4 to 6 BFL weeks.." I try to stay constructive with my critics.. but communication is not exactly the best feature of the support there.. 4-6 weeks??? I never said anything of this nature. I am here communicating with you in real time! What more can you ask for? Submit your support requests and questions at... bitinstant.com/contact  This "Real time chat" is nice if yuo get a response. The only response i got so far was this and that my name turned up on multiple lists... due to the nature of my problem: Sending Mtgox code to bitinstant to receive money via paypal i personally dont think its a big deal and could be resolved within minutes, especially since the goxcode was already credited to bitinstant. So my question right now is: Is my problem still worked on ( 4/8 and 4/9 lists or 4/8 and 4/10 not sure right now) or do i have to, again, submit my problem? All issues I have logged in the dated lists are still being worked on. You do not have to submit your request again if I have already logged your issue. I hope that helps. |
|
|
|
|
|
|
|
|
|
|
|
Make sure you back up your wallet regularly! Unlike a bank account, nobody can help you if you lose access to your BTC.
|
|
|
Advertised sites are not endorsed by the Bitcoin Forum. They may be unsafe, untrustworthy, or illegal in your jurisdiction.
|
|
|
|
|
|
|
glasshouse
Newbie
Offline
Activity: 6
Merit: 0
|
|
April 11, 2013, 07:00:49 PM |
|
This "Real time chat" is nice if yuo get a response. The only response i got so far was this and that my name turned up on multiple lists... due to the nature of my problem:
Sending Mtgox code to bitinstant to receive money via paypal i personally dont think its a big deal and could be resolved within minutes, especially since the goxcode was already credited to bitinstant.
So my question right now is: Is my problem still worked on ( 4/8 and 4/9 lists or 4/8 and 4/10 not sure right now) or do i have to, again, submit my problem?
I have the same issue except my coupon was from BTC-E, but like you that part of the transaction was successful, it was just the PayPal side that had the issue. And I'm still waiting for mine to be fixed too... so much for simpler things getting fixed quicker, cause I don't think there's much simpler of a fix they could do than just sending us our money. |
|
|
|
|
cassiolandim
Newbie
Offline
Activity: 28
Merit: 0
|
|
April 11, 2013, 07:09:56 PM |
|
***IMPORTANT UPDATE***  ALL ISSUES MUST NOW GO THRU... bitinstant.com/contact The 4/11 list is now CLOSED. If you are not on this list then you should go to the above URL This is the beginning of more customer support improvements which will speed up response time. I would suggest you add as many details as possible to your requests as this will also speed up the process of your resolution! THANKS!  The issues resolution should be prioritized by age and not by how easy they are to be solved. |
|
|
|
|
URSAY
Legendary
Offline
Activity: 1946
Merit: 1000
|
|
April 11, 2013, 07:14:37 PM |
|
1 week...  Really instant... I just resubmitted your order manually. With this type of order my solution can sometimes work and sometimes it gets stuck in the system again. This depends on a number of factors. I hope you see some results soon! |
|
|
|
|
URSAY
Legendary
Offline
Activity: 1946
Merit: 1000
|
|
April 11, 2013, 07:16:10 PM |
|
***IMPORTANT UPDATE*** ALL ISSUES MUST NOW GO THRU... bitinstant.com/contact The 4/11 list is now CLOSED. If you are not on this list then you should go to the above URL This is the beginning of more customer support improvements which will speed up response time. I would suggest you add as many details as possible to your requests as this will also speed up the process of your resolution! THANKS! The issues resolution should be prioritized by age and not by how easy they are to be solved. They are. We have many CS reps. Not all of us have powers to resolve every ticket. I resolve what I can and pass harder ones to level 2 support. |
|
|
|
|
URSAY
Legendary
Offline
Activity: 1946
Merit: 1000
|
|
April 11, 2013, 07:28:31 PM |
|
any tips?
On what?  |
|
|
|
|
URSAY
Legendary
Offline
Activity: 1946
Merit: 1000
|
|
April 11, 2013, 07:30:57 PM |
|
If I logged your issue and I don't have your email address then I NEED it. Send it to me!!! If you already sent your email then I probably have already. No need to resend! Thanks guys! |
|
|
|
|
URSAY
Legendary
Offline
Activity: 1946
Merit: 1000
|
|
April 11, 2013, 07:32:32 PM |
|
URSAY,
I have made a order through blockchain.info 4 days ago and don't received any quote ID or order ID. Could you help with this?
My ZipZap acct # is 929681716
Resent your order thru manually. You may see some results soon. Thanks! |
|
|
|
|
URSAY
Legendary
Offline
Activity: 1946
Merit: 1000
|
|
April 11, 2013, 07:34:45 PM |
|
From GOX today... TOKYO - JAPAN - April 11, 2013 Hi everyone, just a quick update on the situation and what happened last night. First of all we would like to reassure you but no we were not last night victim of a DDoS but instead victim of our own success! Indeed the rather astonishing amount of new account opened in the last few days added to the existing one plus the number of trade made a huge impact on the overall system that started to lag. As expected in such situation people started to panic, started to sell Bitcoin in mass (Panic Sale) resulting in an increase of trade that ultimately froze the trade engine! To give you an idea of how impressive things were here are some numbers that we would love to share with you guys: - The number of trades executed tripled in the last 24hrs. - The number of new account opened went from 60k for March alone to 75k new account created for the first few days of April! We now have roughly 20,000 new accounts created each day. Due to these facts we have been busy working on improving things since last week and our team has been working around the clock to improve Mt.Gox to catch up with the demand. We will continue to release several updates today and in the coming few days to improve our system overall performance. Also please note that we may have to close the exchange for two hours in the next 12 to 24hrs to add several new servers to our system. Thank you for your understanding and continuous support! Regards Mt.Gox Co. Ltd Team. Mt.Gox Contact press@mtgox.com |
|
|
|
|
nonames456
Newbie
Offline
Activity: 28
Merit: 0
|
|
April 11, 2013, 07:35:01 PM |
|
URSAY,
I have made a order through blockchain.info 4 days ago and don't received any quote ID or order ID. Could you help with this?
My ZipZap acct # is 929681716
Resent your order thru manually. You may see some results soon. Thanks! URSAY, is there any chance you could try to push mine? I'm on the 4/9 list |
|
|
|
|
corvette77
Newbie
Offline
Activity: 42
Merit: 0
|
|
April 11, 2013, 07:40:09 PM |
|
|
|
|
|
|
URSAY
Legendary
Offline
Activity: 1946
Merit: 1000
|
|
April 11, 2013, 07:41:17 PM |
|
URSAY,
I have made a order through blockchain.info 4 days ago and don't received any quote ID or order ID. Could you help with this?
My ZipZap acct # is 929681716
Resent your order thru manually. You may see some results soon. Thanks! URSAY, is there any chance you could try to push mine? I'm on the 4/9 list Just resent manually. Also tried this yesterday. You issue may have to be resolved in another way but we will continue working to find out. |
|
|
|
|
URSAY
Legendary
Offline
Activity: 1946
Merit: 1000
|
|
April 11, 2013, 07:43:47 PM |
|
Tried to push on 4/9. Also just tried another push. We will get this fixed for you soon enough! |
|
|
|
|
URSAY
Legendary
Offline
Activity: 1946
Merit: 1000
|
|
April 11, 2013, 07:44:30 PM |
|
If I logged your issue and I don't have your email address then I NEED it. Send it to me!!! If you already sent your email then I probably have already. No need to resend! Thanks guys! URSAY, Just received a confirmation email but it said was sent to an bitcoin address that is not mine. Do you have any idea who the address belongs to or why it was sent to this address? |
|
|
|
|
glt512
Newbie
Offline
Activity: 28
Merit: 0
|
|
April 11, 2013, 07:44:36 PM |
|
5 days and counting. get your shit together.
|
|
|
|
|
cassiolandim
Newbie
Offline
Activity: 28
Merit: 0
|
|
April 11, 2013, 07:45:12 PM |
|
If I logged your issue and I don't have your email address then I NEED it. Send it to me!!! If you already sent your email then I probably have already. No need to resend! Thanks guys! The order status shows that it has been completed ok (Order executed - funds deposited at remote exchange) but the money didn't reach my MtGox wallet. Looks a little different from other issues I have seen here. Is my issue a hard one to fix? I was in 4/10 list. A manual push would solve it? The money has been stuck since 4/4...  OrderID: a99f7297-0755-4db9-b7cb-6ff8a1aba1cc EventID: bf3571c1-b83c-456c-9c88-5e01064a829b QuoteID: 72f1070e-221b-4300-a100-014c21475075 DestAccount: M65260315X |
|
|
|
|
damavox
Newbie
Offline
Activity: 14
Merit: 0
|
|
April 11, 2013, 07:46:50 PM |
|
Just made another deposit using another company and i got my coins instant... I wonder why its been 5 days and i still have not received nothing but talk from bitinstant. Consider me not saying the name of the company an incentive to get me my $160 worth of coins today.
|
|
|
|
|
URSAY
Legendary
Offline
Activity: 1946
Merit: 1000
|
|
April 11, 2013, 07:47:06 PM |
|
If I logged your issue and I don't have your email address then I NEED it. Send it to me!!! If you already sent your email then I probably have already. No need to resend! Thanks guys! The order status shows that it has been completed ok (Order executed - funds deposited at remote exchange) but the money didn't reach my MtGox wallet. Looks a little different from other issues I have seen here. Is my issue a hard one to fix? I was in 4/10 list. A manual push would solve it? The money has been stuck since 4/4... OrderID: a99f7297-0755-4db9-b7cb-6ff8a1aba1cc EventID: bf3571c1-b83c-456c-9c88-5e01064a829b QuoteID: 72f1070e-221b-4300-a100-014c21475075 DestAccount: M65260315X You have a GOX code. Have you tried using it? What was the result? |
|
|
|
|
nonames456
Newbie
Offline
Activity: 28
Merit: 0
|
|
April 11, 2013, 07:47:45 PM |
|
URSAY,
I have made a order through blockchain.info 4 days ago and don't received any quote ID or order ID. Could you help with this?
My ZipZap acct # is 929681716
Resent your order thru manually. You may see some results soon. Thanks! URSAY, is there any chance you could try to push mine? I'm on the 4/9 list Just resent manually. Also tried this yesterday. You issue may have to be resolved in another way but we will continue working to find out. I'll report back later tonight to let you know if my funds appeared in my wallet nonames456 NOT noname6820 - just checking! |
|
|
|
|
corvette77
Newbie
Offline
Activity: 42
Merit: 0
|
|
April 11, 2013, 07:48:17 PM |
|
|
|
|
|
|
|
