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TL;DR: SWC reversed their position on providing player HHs to independently verify they refunded players in full and stated there is no appeals process if you find a discrepancy between your HHs and the amount refunded.
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I have some more questions; some are old ones that were never answered, others are new.
1. Why did you reverse your position on releasing hand histories and are now rejecting appeals?
Can you please explain why you reversed your position on distributing hand histories between August 18th and today? It looks like something happened during that time frame that required you to block players from having any recourse or access to data that would prove you're an honest site. If I had to speculate, I'd guess it's because the numbers of chips owed wouldn't match (screenshots below).
2. When did the bug occur the first and second times, and why weren't players informed/refunded the first time?
Your players have given you the benefit of the doubt for the last 2 years that you are trustworthy based on your predecessor's good reputation, only to find out from other players that you owed them thousands of dollars that you failed to mention. Only then did you take action, and then with a 5-month delay. Even if this bug was unintentional, I cannot come up with a scenario where an honest site would find a bug that was stealing money off the table, fix it, and not inform/refund players like SWC when they found the bug the first time around. SWC has repeatedly ignored questions about why they swept it under the rug. Please explain how this can be construed as unintentional, because I would like to think that SWC hasn't been flat-out lying by omission.
3. Where and when can players get accurate data regarding their hands?
Poker players have no way to determine if a site is trustworthy unless they have HHs. The HHs that your client saves are broken and corrupted and this has not been addressed since the site's inception. As it currently stands, even if players personally saved a complete set of HH files, they cannot determine how much you owe them because the files are corrupted. Even if they could get past the data corruption and can show you specific instances where they have been shorted, it doesn't matter because there are no appeals. I do not know of an honest poker site that would not refund a customer who realized they were shorted and provided proof.
4. Why is SWC fading questions and decreasing transparency?
Why the utter lack of transparency and accountability about such a serious bug? You were happy to tell us what you spent on the leaderboard promotion, so why is information about how many players were affected and the amount of coin involved treated like a matter of national security? Some players were refunded close to a coin, although I believe it should have been in the multiple coins based on the incomplete data that I've seen. Why should we blindly trust that your refund code isn't buggy or that you didn't do a half-assed job calculating refunds when SWC has an impeccable track record of writing buggy code and doing half-assed jobs months or years behind schedule? You were doing well in the regaining trust department by stating that you would release HHs and a script so that players could perform self-audits. Going back on your promise looks extremely suspect.
5. Is SWC really "use at your own risk" now?
I have also seen e-mails recently stating that users should play on SWC "at their own risk" until the new client is developed (no ETA of course). Can you explain this in more detail? Does this mean that going forward, if a player loses money because of an SWC bug, you're not refunding them? This raises concerns regarding SWC's ability and desire to spread fair games.
I can't play on a site with a "use at your own risk" clause, close to zero communication with players, and who has done their best to obfuscate and minimize the fact that they took tens of thousands of dollars of player funds straight off the table under sketchy circumstances for which they won't provide concrete answers. You say it was an honest mistake and everyone was made whole, and I will believe you when I see the results of the self-audit. I resent SWC for taking a great site with a dedicated community and huge amount of potential and turning it into a raging dumpster fire during the biggest BTC boom to date. Their mismanagement has already alienated the majority of the player base and continues to do so. The only players left are the ones who don't mind being ignored or verbally abused by the staff, getting raked up to 2 chips/hand when BTC is close to $5k (the Venetian is capped at $5), don't mind the lack of meaningful promotions, and who can blindly trust the man-behind-the-curtain management.
No, I do not consider them legit or trustworthy. How would you feel if you found out from another player that the house had taken thousands of dollars from you for years and only refunded it when other players realized it on their own and called them out in a public forum? Because that's how players at SWC are feeling right now.
As a customer who has earned more than 250k krill I find it very untrustworthy that your staff continually goes back on their word, like blowing off players who need hand histories and promising but never delivering on your software deadlines. For over 2.5 years i was very loyal to your site, helped promote your site and arguably paid the most rake of any player on your site. Management has done nothing but drive the site into the ground, while you continued to hide the truth from your players about the over rake bug and did not recognize it until it was brought to public attention in the bitcoin talk thread. Your tournament director has harassed, threatened and doxxed many of your longest rake paying customers. I also do not think that the response that was given about the refund policy was adequate. Your response basically told me to go screw myself. Now it's time for you guys to give a nice public response in the bitcointalk thread that addresses all these problems. I find myself forced to take these issues to a public forum because when I e-mail support they show no intention of addressing my concerns or even replying in a timely manner. Trust me I can tell by the way management runs this site that i have more time and energy to devote to letting players know that this site is run by thieves than you guys have to make things right with the players you have been screwing over for years. So please take a break from counting your bitcoins and take the time to address all the concerns in the bitcoin talk thread.------
I have some more questions; some are old ones that were never answered, others are new.
1. Why did you reverse your position on releasing hand histories and are now rejecting appeals?
Can you please explain why you reversed your position on distributing hand histories between August 18th and today? It looks like something happened during that time frame that required you to block players from having any recourse or access to data that would prove you're an honest site. If I had to speculate, I'd guess it's because the numbers of chips owed wouldn't match (screenshots below).
2. When did the bug occur the first and second times, and why weren't players informed/refunded the first time?
Your players have given you the benefit of the doubt for the last 2 years that you are trustworthy based on your predecessor's good reputation, only to find out from other players that you owed them thousands of dollars that you failed to mention. Only then did you take action, and then with a 5-month delay. Even if this bug was unintentional, I cannot come up with a scenario where an honest site would find a bug that was stealing money off the table, fix it, and not inform/refund players like SWC when they found the bug the first time around. SWC has repeatedly ignored questions about why they swept it under the rug. Please explain how this can be construed as unintentional, because I would like to think that SWC hasn't been flat-out lying by omission.
3. Where and when can players get accurate data regarding their hands?
Poker players have no way to determine if a site is trustworthy unless they have HHs. The HHs that your client saves are broken and corrupted and this has not been addressed since the site's inception. As it currently stands, even if players personally saved a complete set of HH files, they cannot determine how much you owe them because the files are corrupted. Even if they could get past the data corruption and can show you specific instances where they have been shorted, it doesn't matter because there are no appeals. I do not know of an honest poker site that would not refund a customer who realized they were shorted and provided proof.
4. Why is SWC fading questions and decreasing transparency?
Why the utter lack of transparency and accountability about such a serious bug? You were happy to tell us what you spent on the leaderboard promotion, so why is information about how many players were affected and the amount of coin involved treated like a matter of national security? Some players were refunded close to a coin, although I believe it should have been in the multiple coins based on the incomplete data that I've seen. Why should we blindly trust that your refund code isn't buggy or that you didn't do a half-assed job calculating refunds when SWC has an impeccable track record of writing buggy code and doing half-assed jobs months or years behind schedule? You were doing well in the regaining trust department by stating that you would release HHs and a script so that players could perform self-audits. Going back on your promise looks extremely suspect.
5. Is SWC really "use at your own risk" now?
I have also seen e-mails recently stating that users should play on SWC "at their own risk" until the new client is developed (no ETA of course). Can you explain this in more detail? Does this mean that going forward, if a player loses money because of an SWC bug, you're not refunding them? This raises concerns regarding SWC's ability and desire to spread fair games.
I can't play on a site with a "use at your own risk" clause, close to zero communication with players, and who has done their best to obfuscate and minimize the fact that they took tens of thousands of dollars of player funds straight off the table under sketchy circumstances for which they won't provide concrete answers. You say it was an honest mistake and everyone was made whole, and I will believe you when I see the results of the self-audit. I resent SWC for taking a great site with a dedicated community and huge amount of potential and turning it into a raging dumpster fire during the biggest BTC boom to date. Their mismanagement has already alienated the majority of the player base and continues to do so. The only players left are the ones who don't mind being ignored or verbally abused by the staff, getting raked up to 2 chips/hand when BTC is close to $5k (the Venetian is capped at $5), don't mind the lack of meaningful promotions, and who can blindly trust the man-behind-the-curtain management.
Hi people
Because I am bored to read hundred messages can someone please post for me if this platform for poker is legit and trustworthy.
Also, do you know a number of constantly online players?
Thanks a lot
Because I am bored to read hundred messages can someone please post for me if this platform for poker is legit and trustworthy.
Also, do you know a number of constantly online players?
Thanks a lot
No, I do not consider them legit or trustworthy. How would you feel if you found out from another player that the house had taken thousands of dollars from you for years and only refunded it when other players realized it on their own and called them out in a public forum? Because that's how players at SWC are feeling right now.
A long time loyal rake paying pissed off customer
BrokeNeck
Wtf is this true? Any evidence to back up this claim there BrokeNeck?
Surely a company with any kind of integrity or common sense would have fired an employee who threatened their own customers.
Who is this tourney director? Glitch? (been out of loop for a while)
What an unfair comment from BrokeNeck. I was a computer programmer and I know how a glitch like this can be missed. Not only have they refunded everything, they've also added BCH to the refunds. That is a horrible programming task.
I've been on SWC a year, I'd take the, over any of the others any day.
