SwCpoker.eu | No Banking, Only Bitcoin | Bitcoin Poker 2.0 LIVE NOW!

[RunGoodFish]

SWC's silence is deafening.

They have reportedly stopped responding to emails now too.

Countdown to official insolvency announcement?

[rdbase]

They just got back to my e-mail and said:


We are close to sending them.

This is a large task and we want to be certain it is done right.





I'm relieved they aren't being silent on this. I think they'll come through this week

[kookswc]

"We have excellent poker room and marketing staffs, we just didn't let them do their jobs properly until now. That is all part of the changes that started with the rake reduction. We botched the Krill Roll, now we're making that right. It all starts now."

- SWC, July 07, 2016

____

FOURTEEN MONTHS LATER...

[SwC_Poker]

Regarding Over-Rake Refunds
The investigation into over-raked pots has been completed. We are now loading the data to run a payout script. We expect this process to take up to 36 hours to complete. Once paid out, players will notice a transaction with type "Refund" in the cashier screen. Players will also be credited an equal amount of Bitcoin Cash, which can be claimed in the same manner as our BCH distribution process, by emailing bch@swcpoker.eu and following the instructions.

Regarding Bitcoin Cash
Bitcoin Cash claims continue to be processed regularly. If you had a balance at SwC Poker on August 1st, you may email bch@swcpoker.eu to claim your BCH. This regular processing will continue until at least the end of 2017.

Regarding Client Development
After the refund process completes, we will shift focus back to developing our new client software. This new software will eliminate many of the issues experienced by players today. The client will be developed to run on multiple platforms and will greatly improve player experience. We understand this has been a difficult time for SwC Poker, and we vow to improve the platform.


Thank you for playing at SwC Poker

[evakka]

Hi people

Because I am bored to read hundred messages can someone please post for me if this platform for poker is legit and trustworthy.
Also, do you know a number of constantly online players?

Thanks a lot

[YepImNaked]

Regarding Over-Rake Refunds
The investigation into over-raked pots has been completed. We are now loading the data to run a payout script. We expect this process to take up to 36 hours to complete. Once paid out, players will notice a transaction with type "Refund" in the cashier screen. Players will also be credited an equal amount of Bitcoin Cash, which can be claimed in the same manner as our BCH distribution process, by emailing bch@swcpoker.eu and following the instructions.

Regarding Bitcoin Cash
Bitcoin Cash claims continue to be processed regularly. If you had a balance at SwC Poker on August 1st, you may email bch@swcpoker.eu to claim your BCH. This regular processing will continue until at least the end of 2017.

Regarding Client Development
After the refund process completes, we will shift focus back to developing our new client software. This new software will eliminate many of the issues experienced by players today. The client will be developed to run on multiple platforms and will greatly improve player experience. We understand this has been a difficult time for SwC Poker, and we vow to improve the platform.


Thank you for playing at SwC Poker

This is excellent news!  Thank you for providing a timeline for refunds.  I'm looking forward to all of the degening that is sure to take place once people have a few extra chips.  See you all on SwC this week!

- Naked

[kookswc]

Regarding Over-Rake Refunds
The investigation into over-raked pots has been completed. We are now loading the data to run a payout script. We expect this process to take up to 36 hours to complete. Once paid out, players will notice a transaction with type "Refund" in the cashier screen. Players will also be credited an equal amount of Bitcoin Cash, which can be claimed in the same manner as our BCH distribution process, by emailing bch@swcpoker.eu and following the instructions.

Regarding Bitcoin Cash
Bitcoin Cash claims continue to be processed regularly. If you had a balance at SwC Poker on August 1st, you may email bch@swcpoker.eu to claim your BCH. This regular processing will continue until at least the end of 2017.

Regarding Client Development
After the refund process completes, we will shift focus back to developing our new client software. This new software will eliminate many of the issues experienced by players today. The client will be developed to run on multiple platforms and will greatly improve player experience. We understand this has been a difficult time for SwC Poker, and we vow to improve the platform.


Thank you for playing at SwC Poker

Why are you still calling this overraking?  SWC simply can't not be dishonest.  If i didn't light a fire under your asses in this forum, you'd never have addressed it at all.

[shtako]

Regarding Over-Rake Refunds
The investigation into over-raked pots has been completed. We are now loading the data to run a payout script. We expect this process to take up to 36 hours to complete. Once paid out, players will notice a transaction with type "Refund" in the cashier screen. Players will also be credited an equal amount of Bitcoin Cash, which can be claimed in the same manner as our BCH distribution process, by emailing bch@swcpoker.eu and following the instructions.

Regarding Bitcoin Cash
Bitcoin Cash claims continue to be processed regularly. If you had a balance at SwC Poker on August 1st, you may email bch@swcpoker.eu to claim your BCH. This regular processing will continue until at least the end of 2017.

Regarding Client Development
After the refund process completes, we will shift focus back to developing our new client software. This new software will eliminate many of the issues experienced by players today. The client will be developed to run on multiple platforms and will greatly improve player experience. We understand this has been a difficult time for SwC Poker, and we vow to improve the platform.


Thank you for playing at SwC Poker

The most important software is mobile support. That should really be prioritized.

[KareBare]

Sounds like good news

[RunGoodFish]

Regarding Over-Rake Refunds
The investigation into over-raked pots has been completed. We are now loading the data to run a payout script. We expect this process to take up to 36 hours to complete. Once paid out, players will notice a transaction with type "Refund" in the cashier screen. Players will also be credited an equal amount of Bitcoin Cash, which can be claimed in the same manner as our BCH distribution process, by emailing bch@swcpoker.eu and following the instructions.

Regarding Bitcoin Cash
Bitcoin Cash claims continue to be processed regularly. If you had a balance at SwC Poker on August 1st, you may email bch@swcpoker.eu to claim your BCH. This regular processing will continue until at least the end of 2017.

Regarding Client Development
After the refund process completes, we will shift focus back to developing our new client software. This new software will eliminate many of the issues experienced by players today. The client will be developed to run on multiple platforms and will greatly improve player experience. We understand this has been a difficult time for SwC Poker, and we vow to improve the platform.


Thank you for playing at SwC Poker

Why are you still calling this overraking?  SWC simply can't not be dishonest.  If i didn't light a fire under your asses in this forum, you'd never have addressed it at all.

On behalf of the whole community, thank you for not letting this die down.

[marlais]

Regarding Over-Rake Refunds
The investigation into over-raked pots has been completed. We are now loading the data to run a payout script. We expect this process to take up to 36 hours to complete. Once paid out, players will notice a transaction with type "Refund" in the cashier screen. Players will also be credited an equal amount of Bitcoin Cash, which can be claimed in the same manner as our BCH distribution process, by emailing bch@swcpoker.eu and following the instructions.

Thanks for the update. You stated earlier this month that this "bug happened rarely and did not affect many players." Now that the investigation is complete, can you let us know how many players were affected and the number of missing coins in aggregate?

[kookswc]

Well, I was just credited with 221.63 chips, so I'm satisfied.  Doesn't excuse the deceit but they did eventually make players whole.

I'm just going to enjoy this cashout of >1k USD.

As far as I'm concerned, this war is over.

[SwC_Poker]

Regarding Over-Raked Pots

Refunds have been credited to all affected players. A corresponding amount of BCH has also been credited, and must be claimed through the BCH claiming method.

Thank you for playing SwC Poker.

[MarketingManSWC]

Regarding Over-Raked Pots

Refunds have been credited to all affected players. A corresponding amount of BCH has also been credited, and must be claimed through the BCH claiming method.

Thank you for playing SwC Poker.

If we have discrepancies with our refund what should a player do? 

[Marauders80]

So it looks like swc did exactly what they said they were gonna do: process the refunds in a matter of days.

I'm very happy to receive my 279 chips (most were from the 200/400 days back in '15 I presume). 

While they may seem non-corporate, understaffed at times, and I'm guessing they're playing as hard as they're working, it's hard not to root for the antithesis of the calculating, greedy sites that permeate the online landscape.  They stand for everything AmayaStars seems to stand against (for better and for worse).

None of us owe them shit for handling this.  Not even a thank you.  Poker is not a team sport or a team business, but I certainly hope that with all the rec players looking for a place to gamble while they are watching football, we can at least point them in swc's direction.  BTC is in the mainstream now as we all have realized from our co-worker/cousin/parents/baby's mamas asking about it.  Fucking Floyd Mayweather is promoting ICO's.  BTC-only should thus no longer be a deterrent for these recs.

They have always honored their word.  They have the lowest rake around and a tablestarter element to help get games going.  They offer games nobody else does, from the smallest of micros to the highest of nosebleeds, and in almost any variant you can imagine. 

Hope to see you all at the tables with our unexpected early Xmas presents.  Cheers and thank you swc!

- Marauders80

[RunGoodFish]

Regarding Over-Raked Pots

Refunds have been credited to all affected players. A corresponding amount of BCH has also been credited, and must be claimed through the BCH claiming method.

Thank you for playing SwC Poker.

If we have discrepancies with our refund what should a player do? 

+1 my refund is way understated.

[YepImNaked]

Lots of cash games were running last night.  Get on there this weekend while the degens have a little extra coin! 

- Naked

[DarkDays]

I can confirm that I received a refund that is in line with what is reasonable to expect for my volume at the time.

[notserp]

looks like i got a 115 chip refund

when did the over raking start and end?

[marlais]

TL;DR: SWC reversed their position on providing player HHs to independently verify they refunded players in full and stated there is no appeals process if you find a discrepancy between your HHs and the amount refunded.

------
I have some more questions; some are old ones that were never answered, others are new.

1. Why did you reverse your position on releasing hand histories and are now rejecting appeals?
Can you please explain why you reversed your position on distributing hand histories between August 18th and today? It looks like something happened during that time frame that required you to block players from having any recourse or access to data that would prove you're an honest site. If I had to speculate, I'd guess it's because the numbers of chips owed wouldn't match (screenshots below).

2. When did the bug occur the first and second times, and why weren't players informed/refunded the first time?
Your players have given you the benefit of the doubt for the last 2 years that you are trustworthy based on your predecessor's good reputation, only to find out from other players that you owed them thousands of dollars that you failed to mention. Only then did you take action, and then with a 5-month delay. Even if this bug was unintentional, I cannot come up with a scenario where an honest site would find a bug that was stealing money off the table, fix it, and not inform/refund players like SWC when they found the bug the first time around. SWC has repeatedly ignored questions about why they swept it under the rug. Please explain how this can be construed as unintentional, because I would like to think that SWC hasn't been flat-out lying by omission.

3. Where and when can players get accurate data regarding their hands?
Poker players have no way to determine if a site is trustworthy unless they have HHs. The HHs that your client saves are broken and corrupted and this has not been addressed since the site's inception. As it currently stands, even if players personally saved a complete set of HH files, they cannot determine how much you owe them because the files are corrupted. Even if they could get past the data corruption and can show you specific instances where they have been shorted, it doesn't matter because there are no appeals. I do not know of an honest poker site that would not refund a customer who realized they were shorted and provided proof.

4. Why is SWC fading questions and decreasing transparency?
Why the utter lack of transparency and accountability about such a serious bug? You were happy to tell us what you spent on the leaderboard promotion, so why is information about how many players were affected and the amount of coin involved treated like a matter of national security? Some players were refunded close to a coin, although I believe it should have been in the multiple coins based on the incomplete data that I've seen. Why should we blindly trust that your refund code isn't buggy or that you didn't do a half-assed job calculating refunds when SWC has an impeccable track record of writing buggy code and doing half-assed jobs months or years behind schedule? You were doing well in the regaining trust department by stating that you would release HHs and a script so that players could perform self-audits. Going back on your promise looks extremely suspect.

5. Is SWC really "use at your own risk" now?
I have also seen e-mails recently stating that users should play on SWC "at their own risk" until the new client is developed (no ETA of course). Can you explain this in more detail? Does this mean that going forward, if a player loses money because of an SWC bug, you're not refunding them? This raises concerns regarding SWC's ability and desire to spread fair games.

I can't play on a site with a "use at your own risk" clause, close to zero communication with players, and who has done their best to obfuscate and minimize the fact that they took tens of thousands of dollars of player funds straight off the table under sketchy circumstances for which they won't provide concrete answers. You say it was an honest mistake and everyone was made whole, and I will believe you when I see the results of the self-audit. I resent SWC for taking a great site with a dedicated community and huge amount of potential and turning it into a raging dumpster fire during the biggest BTC boom to date. Their mismanagement has already alienated the majority of the player base and continues to do so. The only players left are the ones who don't mind being ignored or verbally abused by the staff, getting raked up to 2 chips/hand when BTC is close to $5k (the Venetian is capped at $5), don't mind the lack of meaningful promotions, and who can blindly trust the man-behind-the-curtain management.

Hi people

Because I am bored to read hundred messages can someone please post for me if this platform for poker is legit and trustworthy.
Also, do you know a number of constantly online players?

Thanks a lot

No, I do not consider them legit or trustworthy. How would you feel if you found out from another player that the house had taken thousands of dollars from you for years and only refunded it when other players realized it on their own and called them out in a public forum? Because that's how players at SWC are feeling right now.