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1  Economy / Exchanges / Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH on: July 11, 2019, 08:33:39 PM


Kraken Scheduled Downtime

Kraken is performing a system upgrade on Sunday July 14 at 21:00 UTC. Please expect services to be offline for 3 – 8 hours.

All spot exchange services including trading, funding and account access will be temporarily disabled. Margin positions won’t be closed or liquidated. Check our status page (https://status.kraken.com/) and Twitter (https://twitter.com/krakenfx) for updates and an announcement when the upgrade is complete.

The purpose of this downtime is to improve latency and performance, as well as enable us to bring you more exciting features in the near future.
2  Economy / Exchanges / Re: Has someone filled out the new verfication questions for Bitstamp? on: June 24, 2019, 07:27:20 PM
Word.  Kraken now won't let me access my account without doing the KYC procedure.  Fortunately I only left some dust in my account the last time I used them--and I won't, ever again.

Hey The Parmacist. I'll send you a PM for your Public Account ID or ticket number and see if I can get to the bottom of this for you.
3  Economy / Exchanges / Re: 2-FA is now obligatory on Kraken on: May 01, 2019, 04:46:53 PM
I have always refused to use 2FA and I don't feel the need and I'm not actually interested.
I know it's just an extra security layer but I'm fine and I don't want anything extra. At my own risk, I know it. I don't want to bother to look at how it works, to use a google product and to waste my time searching how to use an alternative that may be not working for all websites.
Trully, that's good for Kraken but not for me, I may ever look at another alternative. Even banks don't use it.

Hi LeGaulois. I would highly suggest reading up on 2FA. What happens if your email is compromised? The hacker could very easily see that you're signed up for cryptocurrency exchanges, request your username & password, log into your account and take the balance in it's entirety. Even if your email has a very long and strong, randomly generated password that doesn't protect you from data breaches affecting your email accounts.

do they still allow a static password for a 2fa? i remember that was true several years ago but i'd be amazed if they haven't removed that option. it's really insecure. proper 2fa is composed of "something you know" (password) and "something you have" (like TOTP authentication on your phone).

i thought this statement from the OP meant you need to use one-time passwords at kraken:

Quote
Now, Two Factor Authentication has been made a requirement by the exchange. There are now two options available to the clients—Google Authenticator and YubiKey.

Hi figmentofmyass. Static passwords are still an option, but aren't recommended if you have access to Google Authenticator or Yubikey. As you mentioned, they are the least secure option out of the three.

Also, interesting that Kraken haven't added SMS/phone calls as a means of 2fa verification. Perhaps setting that up would present too much of a cost for them? I'm not sure, but there are certainly people who would prefer SMS over authentication apps.

Hi magneto. While I should never say never, it's extremely unlikely that Kraken will ever offer SMS/phonecall 2FA. If this is the only option on other websites, it's better than no 2FA, but it's certainly not as secure as other methods. On Kraken the most secure option would be a Yubikey, followed by Google Authenticator.
4  Economy / Exchanges / Re: Kraken deposits and withdrawals disabled? on: April 17, 2019, 02:27:26 PM

Hi bernard75. Thanks for sending me a PM. I'm glad to hear that your issue has been resolved.
5  Economy / Exchanges / Re: I've been Kraken'ed...Hacked. 1-27. with 2FA enabled!!.. Warning! on: February 15, 2019, 04:45:14 PM
Unfortunately, it's hard to go into details as to what could have happened without any details of your account or the compromise. Which type of 2FA do you have enabled for login and funding? Our 2FA options from least secure to most secure are static password, Google Authenticator and Yubikey.

I would tend to agree with you when you say that our clients should not solely rely on 2FA. While it can be a good security measure, we have other security measures in place to make your account security rock solid.

For example, if your password and 2FA are both stored on your phone and it was accessed by a bad actor, they could log into your Kraken account. However, if you have a Global Settings Lock set up that means they can't see any of your information (such as address, phone number etc.) and they can't change any details on your account (such as withdrawal address, email address etc.). Essentially they've just accessed an account that they can do absolutely nothing with. The one downside that we see come up with our clients is that if they've set a Global Settings Lock, they need to wait the 3-30 days in order to change details on their Kraken account. Kraken support also cannot remove it or change any details on the account.

This is where the Masterkey comes into play. If you have a Masterkey set up on your Kraken account (which again, can be a static password, Google Authenticator or Yubikey) you can bypass your 2FA as well as the Global Settings Lock. It's a very powerful tool, so it needs to be kept completely separate from where you store your password and 2FA. If a bad actor has your password, 2FA and Masterkey, they've got everything they need to remove funds from your account.

Thanks for your post. I hope this helps in understanding what security measures we offer and how to best protect your hard earned crypto. If you have any other details you'd like to share you can always send me a private message or reply to your ticket again.
6  Economy / Exchanges / Re: I've been Kraken'ed...Hacked. 1-27. with 2FA enabled!!.. Warning! on: February 15, 2019, 03:00:40 PM
Hi PaulyC. I'm so sorry to hear that your account was compromised. Security is our top priority at Kraken and this is the last thing we'd ever want to hear from any of our clients. If you could please provide your ticket number I'll have a look further into this for you. You're welcome to post it here or send me a quick PM.

I've made a note of the fact that you're asked to download Zoom while we ask that you never download software. I can confirm that Zoom is used for these calls and is an independent end-to-end encrypted option for us to conduct video calls with clients that need their identity confirmed. Thanks for pointing that out.

I would also like to note that we have not seen any mass compromise of accounts since the new UI was released. It also sounds like the attack took place on January 27th and the website UI was updated on the 29th, meaning the attack took place before any changes to our website's UI.

As for the funding 2FA, this would be a completely different 2FA from login 2FA. Adding funding 2FA to your account has no affect on your login 2FA and you can use the same method or a different method. For example, if you have a static 2FA (password 2FA) for your login, you could use Google Authenticator for your funding 2FA. We also offer 2FA on trades, a Global Settings Lock so that your information cannot be changed for X days (including adding new withdrawal addresses) and a Masterkey to bypass your 2FA. You can read more about our security features at https://support.kraken.com/hc/en-us/articles/201396837-Securing-Your-Account.

Again, I'm so sorry to hear about your account being compromised. We'll look into what exactly happened in this case and work with you to ensure that this never happens again.
7  Economy / Exchanges / Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH on: February 04, 2019, 03:01:12 PM
Kraken futures are now live!

https://blog.kraken.com/post/2089/kraken-acquires-crypto-derivatives-trading-platform-and-index-provider-crypto-facilities-in-nine-figure-deal-official-press-release/

8  Economy / Exchanges / Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH on: October 15, 2018, 05:36:23 PM


We are pleased to announce that Kraken will be listing Tezos (XTZ).

Trading pairs:


XTZ: XTZ/USD, XTZ/EUR, XTZ/CAD, XTZ/XBT, XTZ/ETH

For full details please see our blog post.
9  Alternate cryptocurrencies / Speculation (Altcoins) / Re: Cardano ADA 2018 speculation on: September 29, 2018, 09:46:12 PM
Great news came out today about Kraken to list two new assets and one of them is – Cardano (ADA)  Grin Grin

Well, Kraken is not even a top-15 exchange now, so it's not having much of an impact on Cardano (and QTUM). However, I'm expecting the next 24 hours to be very bullish for Cardano due to BitMex's quarterly futures expiration.

Hi Raja_MBZ. I just wanted to share this website for you https://www.blockchaintransparency.org/exchangerankings/. According to this list we are the #5 exchange in the world. Have a great weekend!
10  Bitcoin / Press / [2018-09-27] Kraken to list two new assets – Cardano (ADA) and Quantum (QTUM) on: September 27, 2018, 01:43:58 PM


We are pleased to announce that Kraken will list two new digital assets – Cardano (ADA) and Quantum (QTUM).

Trading pairs:


ADA: ADA/USD, ADA/EUR, ADA/CAD, ADA/XBT, ADA/ETH

QTUM: QTUM/USD, QTUM/EUR, QTUM/CAD, QTUM/XBT, QTUM/ETH

For full details please see our blog post.
11  Economy / Exchanges / Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH on: September 27, 2018, 01:42:24 PM


We are pleased to announce that Kraken will list two new digital assets – Cardano (ADA) and Quantum (QTUM).

Trading pairs:


ADA: ADA/USD, ADA/EUR, ADA/CAD, ADA/XBT, ADA/ETH

QTUM: QTUM/USD, QTUM/EUR, QTUM/CAD, QTUM/XBT, QTUM/ETH

For full details please see our blog post
12  Economy / Exchanges / Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH on: July 04, 2018, 07:51:53 PM

Just checked with the informant. He hasn't been contacted by you, Kieren, or any other Kraken representative yet. Any news from your side Septimus?

Hi CryptoTeng. After speaking at length with the trading team we've come to some conclusions that I'd like you share. First off, I had made an error in stating that trades had gone through in those instances. Based on the information that we have now, that was an error on my part. I'm sorry about that.

A misprint looks a lot like any other candle with excessive real volume, which is why they are so hard to narrow down. In the ETH/EUR case of June 19, there was a misprint for a few minutes. A moment's pause in our internal system caused this. Normally, the system is cleared out and the visual interface should reflect this but rarely, a misprint can happen. 

When the system pause happens, there is no actual volume traded. At the end of this pause, however, the cancelled volume falsely appears within the minute of system restart. This means that a 1 minute candle collects the data for more than a minute. As a result, a few minutes volume becomes falsely visible within a 1 minute candle.

Our site went down for roughly 2 minutes and when it came back online there was still old data that should have been cleared out that caused a misprint in the chart. Sell orders were not executed because no clients were actually buying at that price range.

As for the DASH/BTC issue in May, there was downtime with our API. The 15 minute candle starting from May 23 UTC 22:00 is where there is an unnatural spike. When disconnection occurred the data should have been wiped, but there was an error and the data falsely appears (like the previous case) within the 15 minute candle. In this case, the exaggerated candle would not reflect actual trades that went through, but instead reflects stale data clumped into a small frame of time.

As for the ticket and whether it is solved or not at this time, that would need to be addressed in the ticket. It's at a specialized team at the moment because we take legal threats and market manipulation accusations very seriously. Any further communication from us will be through that ticket. Thanks for understanding.

Since February according to
https://jochen-hoenicke.de/queue/#0,6m
a transaction costs again only max. 5 satoshies per byte.

So for an average transaction of 226 bytes, that's 1130 satoshies, which equals 0.00001130 BTC.

Why does Kraken still pay the miners 0.00050000 BTC? This is totally inappropriate.  Huh Shocked Angry Cry

I've been waiting since February for Kraken to adjust the transaction fee back to the new reality. But nothing happened. I have the feeling that I am the only one, who has noticed that in the meantime the real rate of change has fallen sharply again.

With me it does not hurry, if I withdraw my BTC's from Kraken. And I think many others are not in a hurry either.

So my suggestion: Kraken should offer 2 differnt fees and let the user choose whether he wants a quick transfer or not. Even for a quick transfer, these 0.0005 BTC's are totally over the top.

Or an other suggestion: Kraken should make the fee dynamic. Nobody wants to pay 0.00050000 BTC for a transaction, if 0.00001130 BTC is enough.

I'm rather angry.

Would appreciate a statement from Kraken. Thank you.

Hi Mbidox. I understand your concern about the fee. The main difference that you'll notice with exchanges and wallets is the fact that we have fees to withdraw from the exchange, rather than miner's fees only. This is the same with many of the exchanges that our clients use. What we would suggest is that you withdraw funds to your own wallet and spend them from there, rather than spending directly from your Kraken account.

I've made a note of your suggestion for a dynamic fee option. If that comes into play in the future you would see it in our support documents. Thanks for reaching out and please let us know if you have any other questions.
13  Economy / Exchanges / Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH on: July 03, 2018, 09:46:54 PM
Don't know whether you have the right one. Let's hope you do. Maybe just take care of all cases regarding this type of issue. Still, the contradictions of you and the Kraken support are interesting.

Hi Cryptoteng. I'll follow up with you once we have more information on this issue. Thanks for your patience.


Just checked with the informant. He hasn't been contacted by you, Kieren, or any other Kraken representative yet. Any news from your side Septimus?

Hi CryptoTeng. I havn't forgotten about you. I'm still speaking with the trading team to make sure we have the correct information for you. Thanks for your patience.
14  Economy / Exchanges / Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH on: June 29, 2018, 02:51:04 PM
Don't know whether you have the right one. Let's hope you do. Maybe just take care of all cases regarding this type of issue. Still, the contradictions of you and the Kraken support are interesting.

Hi Cryptoteng. I'll follow up with you once we have more information on this issue. Thanks for your patience.

Septimus, what are Kraken's requirements for coin listing? Do they need the project's developers to apply or do you choose according to your own criteria? Ty.


I'm also interested in knowing that, since they have not added any new coin for months now as far as I have noticed.
That's too bad because KRAKEN is my most trusted Exchange at the moment and whenever I deposit FIAT to buy crypto, I do it through KRAKEN. However I have to buy LTC/XRP/ZEC which are cheap to move and withdraw to another exchange in order to buy coins that are not listed here.

Hi pinkflower & RivAngE. We're always looking to add more coins/tokens but it does come down to our own due diligence. You can follow our Blog and Twitter for the most up-to-date information on new listings.
15  Economy / Exchanges / Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH on: June 27, 2018, 07:24:26 PM

Please stop pretending. Our informant is being denied any kind of refund and/or compensation, even after contacting the legal departemnt after the initial contact with your pretense of a support. Kraken simply ignores answering the follow up emails. LOL, this is turning kind of funny Septimus.


Hi CryptoTeng. Thanks for that information. I've located the ticket that was created on the 19th and will follow up on this with Kieren. Please let us know if you need anything else.
16  Economy / Exchanges / Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH on: June 27, 2018, 06:57:39 PM
This is a plain lie Septimus, either by you, or by the support team towards our informant. The support team claimed that no trades took place on both dates. and our informant has evidence that his open positions in those peaks were not closed. Furhtermore Kraken denied closing his position with the argument that no trades took place in those peaks.

So, either you are lying here in the forum, or the customers support is lying towards our informant. Neither of the possibilities looks well septimus.

If you want we can post screenshots showing the peaks and the non traded positions including the indications which clearly show the positions were opened
before the peak.

Hi Cryptoteng. Please let us know in the ticket where you feel the error is and we'll be sure to address it. The other option would be to let me know your ticket number, or your friend's ticket number and I'll have a look into this for them. Thanks.
17  Economy / Exchanges / Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH on: June 27, 2018, 06:06:54 PM

In addition to the manipulation of the ETH/EUR market on June 19th 2018 there has been another market manipulation by Kraken. Please check the Dash/BTC market on May 24 2018 between 00:00-02:00 (CET). You will see a peak which goes up to roughly 0.0486 BTC/Dash. Please note that this is just another false peak presented by Kraken.
Again the warning to all people still using this platform. Stay away from these manipulative frauds.


Hi Cryptoteng. I've consulted with the trading team and they filled me in on what happened here. In both of these instances there was at least 1 trade that went through at these prices. For May 24th, the previous candle closed at 0.04450, the next one opened at 0.04867, which was the high (the spiked order had actually filled). Then the priced dropped back down and the candle closed at 0.04516.

For June 19th ETH/EUR, a large order filled at 511.51 when the market price in the previous 30min candle was 442. The volume in the spike was 1600 ETH whereas the previous candle volume was only 8.9 ETH. The next candle volume was 147.21. So to be clear, there was nothing being manipulated in either of these instances.

If you feel that this does not resolve your issue, please open a ticket and we would be happy to go over these findings with you.
18  Economy / Exchanges / Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH on: June 26, 2018, 03:39:20 PM
Hi Kraken-Septimus,

Thanks for your reply. However the support team just resolve the situation so as you said it was quick and I will not have to escalate my ticket. Nonetheless, thanks for the advice and your reactivity.

Have a good day ^^

Hi chris100x1. I'm so glad to hear it! Please let us know if anything else comes up.
19  Economy / Exchanges / Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH on: June 26, 2018, 02:45:56 PM
Hi, I didn't go on my account for like 3 months and today when I tried to log in I learned that my account was disable. So I filed a request but as it never happened to me before I'm currently freaking out a little bit !!!  and wanted to know if anyone knew the timelapse that it usually takes to get a solution knowing that I used a Yubikey as a 2FA if it can help somehow ?

Hi chris100x1. Account access tickets should be resolved fairly quickly, but we require some information from you. If you haven't yet, please open a ticket explaining the situation here and escalate that ticket using this form. Thanks for reaching out and please let us know if you need anything else.
20  Economy / Exchanges / Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH on: June 23, 2018, 01:22:50 PM
We have some more new Kraken reps starting! Kraken-RJ will be helping clients on Bitcointalk.

Please keep in mind that no Kraken rep will ever ask you for personal information about your Kraken account. The only things we may ask for are your ticket number and possibly your Public Account ID. This is different than your username, which should not be shared for security reasons.

If you have any questions/concerns please let us know!

NEW REGISTRATION

The german ID card contains on the back side the residential address

do you still require

Utility bill, bank statement, credit card statement, etc

as additional proof?


-sam

Hi samlitecoin. For that request I'd suggest that you open a ticket here and escalate that ticket using this form. One of our verifications specialists would be more than happy to answer any questions you have about your ID. Please let us know if there's anything else!
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