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[CryptoTeng]

Hi, I didn't go on my account for like 3 months and today when I tried to log in I learned that my account was disable. So I filed a request but as it never happened to me before I'm currently freaking out a little bit !!!  and wanted to know if anyone knew the timelapse that it usually takes to get a solution knowing that I used a Yubikey as a 2FA if it can help somehow ?

if you can, then stay away from these frauds.

If you still have funds on your account, withdraw them ASAP after having access again.

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[Kraken-Septimus]

Hi, I didn't go on my account for like 3 months and today when I tried to log in I learned that my account was disable. So I filed a request but as it never happened to me before I'm currently freaking out a little bit !!!  and wanted to know if anyone knew the timelapse that it usually takes to get a solution knowing that I used a Yubikey as a 2FA if it can help somehow ?

Hi chris100x1. Account access tickets should be resolved fairly quickly, but we require some information from you. If you haven't yet, please open a ticket explaining the situation here and escalate that ticket using this form. Thanks for reaching out and please let us know if you need anything else.

[chris100x1]

Hi, I didn't go on my account for like 3 months and today when I tried to log in I learned that my account was disable. So I filed a request but as it never happened to me before I'm currently freaking out a little bit !!!  and wanted to know if anyone knew the timelapse that it usually takes to get a solution knowing that I used a Yubikey as a 2FA if it can help somehow ?

Hi chris100x1. Account access tickets should be resolved fairly quickly, but we require some information from you. If you haven't yet, please open a ticket explaining the situation here and escalate that ticket using /forms/2VolutBY6HBGJRRA3]this form. Thanks for reaching out and please let us know if you need anything else.

Hi Kraken-Septimus,

Thanks for your reply. However the support team just resolve the situation so as you said it was quick and I will not have to escalate my ticket. Nonetheless, thanks for the advice and your reactivity.

Have a good day ^^

[Kraken-Septimus]

Hi Kraken-Septimus,

Thanks for your reply. However the support team just resolve the situation so as you said it was quick and I will not have to escalate my ticket. Nonetheless, thanks for the advice and your reactivity.

Have a good day ^^

Hi chris100x1. I'm so glad to hear it! Please let us know if anything else comes up.

[CryptoTeng]

Warning to all Kraken users!
Please note that Kraken continues to display false OHCL data, and they are thereby knowingly manipulating trade trends on their platform. Please check today's ETH/EUR market around 6 o' clock  (CET) this morning. The peak of up to 510 ETH/EUR is false as no trades took place according to given information.

This issue has been reported several time, and Kraken does not care to solve this problem, even though according to them they know the cause of the problem, but it has not been solve since at least spring 2017. This make us wonder if they are doing this on purpose.

Hi CryptoTeng. I'd suggest opening a ticket here so our trading specialists can investigate this for you. Thanks for your patience.

Why do you suggest opening a ticket if Kraken does not care to take care of this problem? Again, why does Kraken still not keep to its own Tos? As far as we get it Kraken still denies to pay refunds and/or compensation when it is clearly Kraken's faults. Furthermore, why does Kraken not correct the OHLC data, and why are customers not informed about this issue?

Case still not resolved, you freaking frauds. Please solve. This manipulation is now going on for at least almost a year. Actually none of the cases about this problem were solved.

[CryptoTeng]

In addition to the manipulation of the ETH/EUR market on June 19th 2018 there has been another market manipulation by Kraken. Please check the Dash/BTC market on May 24 2018 between 00:00-02:00 (CET). You will see a peak which goes up to roughly 0.0486 BTC/Dash. Please note that this is just another false peak presented by Kraken.
Again the warning to all people still using this platform. Stay away from these manipulative frauds.

[Kraken-Septimus]

In addition to the manipulation of the ETH/EUR market on June 19th 2018 there has been another market manipulation by Kraken. Please check the Dash/BTC market on May 24 2018 between 00:00-02:00 (CET). You will see a peak which goes up to roughly 0.0486 BTC/Dash. Please note that this is just another false peak presented by Kraken.
Again the warning to all people still using this platform. Stay away from these manipulative frauds.

Hi Cryptoteng. I've consulted with the trading team and they filled me in on what happened here. In both of these instances there was at least 1 trade that went through at these prices. For May 24th, the previous candle closed at 0.04450, the next one opened at 0.04867, which was the high (the spiked order had actually filled). Then the priced dropped back down and the candle closed at 0.04516.

For June 19th ETH/EUR, a large order filled at 511.51 when the market price in the previous 30min candle was 442. The volume in the spike was 1600 ETH whereas the previous candle volume was only 8.9 ETH. The next candle volume was 147.21. So to be clear, there was nothing being manipulated in either of these instances.

If you feel that this does not resolve your issue, please open a ticket and we would be happy to go over these findings with you.

[CryptoTeng]

In addition to the manipulation of the ETH/EUR market on June 19th 2018 there has been another market manipulation by Kraken. Please check the Dash/BTC market on May 24 2018 between 00:00-02:00 (CET). You will see a peak which goes up to roughly 0.0486 BTC/Dash. Please note that this is just another false peak presented by Kraken.
Again the warning to all people still using this platform. Stay away from these manipulative frauds.

Hi Cryptoteng. I've consulted with the trading team and they filled me in on what happened here. In both of these instances there was at least 1 trade that went through at these prices. For May 24th, the previous candle closed at 0.04450, the next one opened at 0.04867, which was the high (the spiked order had actually filled). Then the priced dropped back down and the candle closed at 0.04516.

For June 19th ETH/EUR, a large order filled at 511.51 when the market price in the previous 30min candle was 442. The volume in the spike was 1600 ETH whereas the previous candle volume was only 8.9 ETH. The next candle volume was 147.21. So to be clear, there was nothing being manipulated in either of these instances.

If you feel that this does not resolve your issue, please open a ticket and we would be happy to go over these findings with you.

This is a plain lie Septimus, either by you, or by the support team towards our informant. The support team claimed that no trades took place on both dates. and our informant has evidence that his open positions in those peaks were not closed. Furhtermore Kraken denied closing his position with the argument that no trades took place in those peaks.

So, either you are lying here in the forum, or the customers support is lying towards our informant. Neither of the possibilities looks well septimus.

If you want we can post screenshots showing the peaks and the non traded positions including the indications which clearly show the positions were opened
before the peak.

[Kraken-Septimus]

This is a plain lie Septimus, either by you, or by the support team towards our informant. The support team claimed that no trades took place on both dates. and our informant has evidence that his open positions in those peaks were not closed. Furhtermore Kraken denied closing his position with the argument that no trades took place in those peaks.

So, either you are lying here in the forum, or the customers support is lying towards our informant. Neither of the possibilities looks well septimus.

If you want we can post screenshots showing the peaks and the non traded positions including the indications which clearly show the positions were opened
before the peak.

Hi Cryptoteng. Please let us know in the ticket where you feel the error is and we'll be sure to address it. The other option would be to let me know your ticket number, or your friend's ticket number and I'll have a look into this for them. Thanks.

[CryptoTeng]

This is a plain lie Septimus, either by you, or by the support team towards our informant. The support team claimed that no trades took place on both dates. and our informant has evidence that his open positions in those peaks were not closed. Furhtermore Kraken denied closing his position with the argument that no trades took place in those peaks.

So, either you are lying here in the forum, or the customers support is lying towards our informant. Neither of the possibilities looks well septimus.

If you want we can post screenshots showing the peaks and the non traded positions including the indications which clearly show the positions were opened
before the peak.

Hi Cryptoteng. Please let us know in the ticket where you feel the error is and we'll be sure to address it. The other option would be to let me know your ticket number, or your friend's ticket number and I'll have a look into this for them. Thanks.

Please stop pretending. Our informant is being denied any kind of refund and/or compensation, even after contacting the legal departemnt after the initial contact with your pretense of a support. Kraken simply ignores answering the follow up emails. LOL, this is turning kind of funny Septimus.

And the issue is clear. Open positions were not closed even though Kraken's OHLC clearly shows those positions limits were clearly passed. The support claims no trades took place, so no closing of positions.... This means you display false OHLC data. And the same type of problem was reported several times over the past year. We even had contact about this issue here in the forum.

Now you claim, that the peaks are real. Maybe you can answer this general questions then. So, if this should be true, don't you agree that our buddies open positions should be closed when they were in the peak and opened before the peak?
And why does the Kraken support then tell that no trades took place in first place?

This is all very very weird. Don't you think?

[Kraken-Septimus]

Please stop pretending. Our informant is being denied any kind of refund and/or compensation, even after contacting the legal departemnt after the initial contact with your pretense of a support. Kraken simply ignores answering the follow up emails. LOL, this is turning kind of funny Septimus.

Hi CryptoTeng. Thanks for that information. I've located the ticket that was created on the 19th and will follow up on this with Kieren. Please let us know if you need anything else.

[CryptoTeng]

Don't know whether you have the right one. Let's hope you do. Maybe just take care of all cases regarding this type of issue. Still, the contradictions of you and the Kraken support are interesting.

[pinkflower]

Septimus, what are Kraken's requirements for coin listing? Do they need the project's developers to apply or do you choose according to your own criteria? Ty.

[RivAngE]

Septimus, what are Kraken's requirements for coin listing? Do they need the project's developers to apply or do you choose according to your own criteria? Ty.

I'm also interested in knowing that, since they have not added any new coin for months now as far as I have noticed.
That's too bad because KRAKEN is my most trusted Exchange at the moment and whenever I deposit FIAT to buy crypto, I do it through KRAKEN. However I have to buy LTC/XRP/ZEC which are cheap to move and withdraw to another exchange in order to buy coins that are not listed here.

[Conasse]

I think Kraken doesn't add any new coin because they are very selective with the coins. I am using it and I enjoy Kraken too

[Kraken-Septimus]

Don't know whether you have the right one. Let's hope you do. Maybe just take care of all cases regarding this type of issue. Still, the contradictions of you and the Kraken support are interesting.

Hi Cryptoteng. I'll follow up with you once we have more information on this issue. Thanks for your patience.

Septimus, what are Kraken's requirements for coin listing? Do they need the project's developers to apply or do you choose according to your own criteria? Ty.

I'm also interested in knowing that, since they have not added any new coin for months now as far as I have noticed.
That's too bad because KRAKEN is my most trusted Exchange at the moment and whenever I deposit FIAT to buy crypto, I do it through KRAKEN. However I have to buy LTC/XRP/ZEC which are cheap to move and withdraw to another exchange in order to buy coins that are not listed here.

Hi pinkflower & RivAngE. We're always looking to add more coins/tokens but it does come down to our own due diligence. You can follow our Blog and Twitter for the most up-to-date information on new listings.

[CryptoTeng]

Don't know whether you have the right one. Let's hope you do. Maybe just take care of all cases regarding this type of issue. Still, the contradictions of you and the Kraken support are interesting.

Hi Cryptoteng. I'll follow up with you once we have more information on this issue. Thanks for your patience.

Just checked with the informant. He hasn't been contacted by you, Kieren, or any other Kraken representative yet. Any news from your side Septimus?

[CryptoTeng]

Again, a so-called misprint, ROFL. Honestly, this might be possible. However, seeing your history about this topic, we dont think that your statement can be trusted that it was a misprint, and neither do we expect the dev team to do anything about the issue. It has been almost a year now since the topic was first brought to your attention, and nothing has changed so far.
As this is clearly a fault by Kraken, and you also admit to it, which has a dramatic impact on the OHCL charts and nothing is by Kraken to warn clients and to present the correct charts (at least until now) we have again the following questions:
1) Are you going to compensate people which are affected by your fault? And if yes, how are you going to compensate them? (This type of error clearly does not fall under the clients risk of online trading)
2) How can you justify to keep Kraken running when this type of error occurs and you do nothing to present the correct data after you have acknowledged the situation, not even in your own trading tools? Trading should be suspended until you found the exact reason and the solution to the problem (including to present the correct data).
3) Why are clients not informed about this problem as this can have serious impact on trading?

Please let us know how much you have lost due to this issue by opening a ticket and we'll look into this for you. Thanks for your patience and have a great day.

This does not answer all questions above though nor the ones posted with the previous occurrence, but maybe this is the first step of Kraken to take responsibility in this matter. Interesting. We will inform our buddy who is having this issue with you/Kraken about your statement. Let's see where this leads.

hey septimus,

do you remember this issue (actually the same as the current one). According to our info Kraken still denies to pay refunds/compensation for the case on April 3rd, or better let's put it this way, Kraken just does not reply to email communication about this issue, not even the legal department. Additionally, according to you the issue on 3rd April was a misprint, but the OHLC data of that day still shows the false peak. Are you going to take as much care of the current case as you did for the one on 3rd of April?

Maybe you really could finally clarify how a customer can distinguish between false and real peaks. For the problem on 3rd April you claimed it to be false peak, for the similar issues on May 24th and June 19th you call the peaks real (whereby the Kraken support claims they are false).

Furthermore, you never answered the questions posted about the issue on 3rd of April.

So, actually everything give the impression that Kraken does not care to solve this problem.

[Kraken-Septimus]

Don't know whether you have the right one. Let's hope you do. Maybe just take care of all cases regarding this type of issue. Still, the contradictions of you and the Kraken support are interesting.

Hi Cryptoteng. I'll follow up with you once we have more information on this issue. Thanks for your patience.

Just checked with the informant. He hasn't been contacted by you, Kieren, or any other Kraken representative yet. Any news from your side Septimus?

Hi CryptoTeng. I havn't forgotten about you. I'm still speaking with the trading team to make sure we have the correct information for you. Thanks for your patience.

[Mbidox]

Since February according to
https://jochen-hoenicke.de/queue/#0,6m
a transaction costs again only max. 5 satoshies per byte.

So for an average transaction of 226 bytes, that's 1130 satoshies, which equals 0.00001130 BTC.

Why does Kraken still pay the miners 0.00050000 BTC? This is totally inappropriate. 

I've been waiting since February for Kraken to adjust the transaction fee back to the new reality. But nothing happened. I have the feeling that I am the only one, who has noticed that in the meantime the real rate of change has fallen sharply again.

With me it does not hurry, if I withdraw my BTC's from Kraken. And I think many others are not in a hurry either.

So my suggestion: Kraken should offer 2 differnt fees and let the user choose whether he wants a quick transfer or not. Even for a quick transfer, these 0.0005 BTC's are totally over the top.

Or an other suggestion: Kraken should make the fee dynamic. Nobody wants to pay 0.00050000 BTC for a transaction, if 0.00001130 BTC is enough.

I'm rather angry.

Would appreciate a statement from Kraken. Thank you.