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Bitcoin / Bitcoin Technical Support / Re: wrong bitcoin address
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on: November 21, 2019, 04:06:32 PM
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Hello. Thanks for reply. 1) I do not use bookmarks on any financial site. 2) I am using Opera as browser. I only have Opera ad blocker as extension. 3) I have neither installed. Do not even know what they are. 4) Other exchanges are fine. Is it safe to download Spyhunter to remove clipboard malware if I am infected? Again,thanks for all your help and suggestions.
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Bitcoin / Bitcoin Technical Support / Re: wrong bitcoin address
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on: November 16, 2019, 02:32:56 PM
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The attack happened between the evening of Wednesday 6th November and the morning of Thursday 6th November. I had not downloaded any new programs or opened any email attachments. I have opened new accounts with new passwords.
Does reformatting mean doing a factory reset? Any , easy, instructions available?
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Bitcoin / Bitcoin Technical Support / Re: wrong bitcoin address
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on: November 16, 2019, 10:21:36 AM
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Hello. Thanks for all the replies,help and suggestions. I have run malwarebytes and the result is negative, no virus,trojans or malware. I have run AVG and found 1 trojan. I have quarantined it. Does this mean it is no longer active? Here is trojan Win32:Trojan-gen C:\ProgramData\zxits\WerFault.exe
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11
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Bitcoin / Bitcoin Technical Support / Re: wrong bitcoin address
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on: November 16, 2019, 06:31:41 AM
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I opened a new perfect money account and a new exchange account. Will the hacker have access to these accounts? How would they hack my kucoin account? Kucoin has 2FA. The email address I use is only for kucoin. The password I use is only for kucoin. They accessed my perfectmoney account and my exodus wallet. All different email addresses and passwords.
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Bitcoin / Bitcoin Technical Support / wrong bitcoin address
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on: November 15, 2019, 07:32:49 PM
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Hello. Recently I had my account on an exchange hacked. Since then whenever I try to change my remaining btc,on other sites, the address I am given to input is replaced by the address the hacker used. Hacker used this address to withdraw funds to; 13gwPnRgJjqsg2T1QQ6LQXtxWJAQDJWD6z Whenever I input new address into my sites the address given is replaced by the above address. Anyone any idea how to overcome this problem?
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