Just to follow up, I finally got my BC. However, the amount did not reflect BC prices at the time of purchase, and I was still charged a handling fee. As far as I am concerned, I was just charged a penalty for using a service that does not operate as advertised, and waited almost two weeks for that privilege.
PM me your order details and we can get a fee refund arranged. |
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I haven't heard the full details but once you have control of a domain name, there's a lot you can do. If you can reset or recover your password with an email, if someone gets the domain, they can redirect all email to that domain to their own mail server. Et voila, they're in. If your site doesn't use HTTPS (and possibly even if it does), there are man-in-the-middle attacks.
It's even not terribly hard to take control of a domain name even without social engineering. Typically, most registrars just require a copy of your DL on company headed notepaper and some trivial other stuff. I've had to do it for domains that were legitimately our company's several times.
Though with that said, security really shouldn't depend on DNS if it's being done properly. I'd be interested to hear what the actual method of attack was just to see if it's one I've heard of. This was explained in the blog post but essentially they redirected emails to a server under their control and got sent a password reset link. |
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We posted full details of the incident here: http://blog.bitinstant.com/blog/2013/3/4/events-of-friday-bitinstant-back-online.htmlNobody to date has managed to actually break into any of our systems, this was a vulnerability at our domain registrar and sadly there was not a lot we could have done other than choosing another registrar - which is something we will be doing as soon as possible, most likely within the next week we'll start moving. Just curious, since this was 100% the domain registrar's fault, do they compensate you for the loss? In an ideal world they would, there's a possibility we could hold them liable but i'd not want to comment on that either way without taking legal advice first. What was the ToS and what is the law in the country the company is based in? Don't repeat Bitcoinica's, Slush's and others' mistakes IIRC they didn't try to recover the money (almost a quarter of a million $) via legal routes. Again, not commenting either way until seeking legal advice, customers aren't affected by this so it's not as high priority as it would be if we'd lost customer funds. Basically, it's BitInstant that takes the hit, not our clients. |
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We posted full details of the incident here: http://blog.bitinstant.com/blog/2013/3/4/events-of-friday-bitinstant-back-online.htmlNobody to date has managed to actually break into any of our systems, this was a vulnerability at our domain registrar and sadly there was not a lot we could have done other than choosing another registrar - which is something we will be doing as soon as possible, most likely within the next week we'll start moving. Just curious, since this was 100% the domain registrar's fault, do they compensate you for the loss? In an ideal world they would, there's a possibility we could hold them liable but i'd not want to comment on that either way without taking legal advice first. |
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1JVhwbHyQ1T9aJ9XGHCVD58TknXMEQi11b
delicious brains
And we have a winner |
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.........and I want to test this theory.
First person to post their bitcoin address and the phrase "delicious brains" and nothing else will get a random 0.5BTC for the hell of it.
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We posted full details of the incident here: http://blog.bitinstant.com/blog/2013/3/4/events-of-friday-bitinstant-back-online.htmlNobody to date has managed to actually break into any of our systems, this was a vulnerability at our domain registrar and sadly there was not a lot we could have done other than choosing another registrar - which is something we will be doing as soon as possible, most likely within the next week we'll start moving. |
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Hi Guys,
I am really new in the BTC world and I made maybe a giant mistake by putting most of my paycheck this morning into a BTC order meant to go to Bitstamp. I was unaware of the hang ups and stall that happen, and I take responsibility for acting blindly. It's just I had done this about 3 times before, very smoothly, so it didn't really cross my mind that they could get hung up.
So anyway I put in a Moneygram about 9AM CST which I guess is like 3PM GMT, and it's been 10 hrs. I received within the first hour that Bitinstant had processed the order, but the funds did not arrive at Bitstamp. Rachel did reply to my email this morning saying it will be a while and then she would put it through when the reserves were up. I just don't know what I am looking at here, and I am pretty concerned since I put such a large chunk of my weekly check in.
I have a wallet elsewhere that I could receive funds, a couple actually, if Bitstamp is not an option right now. Here are my details:
OrderID: 5090dc08-95f5-4063-a410-70fb309581dd
EventID: 1957ca26-6402-460a-ac8a-482d8945ddd2
DestAccount: 66484
QuoteID: 4e0565ac-f14d-439a-bcdb-386826c22692
User: SYSTEM
DestExchange: bitstamp
eventtype: Order executed
EventSentAt: 1362158634.49
APIResponse: {"error": "Invalid username and/or password"}
FundsSent: $288.03 USD
Thanks for anything you can do or any information...
Please send a PM to both myself and Yankee here containing your BTC address and a copy of this post. |
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Go team!  |
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Do I have to contact money gram aswell to have them investigate the refund? I think Im more than fair to ask for a refund at this point. No service or product has been delivered, and noone can tell me when it will be delivered. I appreciate u working with me, and hope Im not getting a run around.
ZipZap have agreed to handle the refund, if they do not handle it within a reasonable timeframe please inform me and I will chase them up. You are right that it's entirely reasonable to ask for a refund, and if ZipZap are not able to help you we'll find another way to get your money back to you. |
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Please email support@zipzapinc.com - they've agreed to refund you directly and need to work out the details. |
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I'm talking to our payment provider now to see if we can get you refunded via moneygram
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If Moneygram wasn't cashed, it can be refunded with my receipt correct? If the btc have already been purchased, why cant they be sent to my wallet?
Can you email me the full deposit info at gareth@bitinstant.com? I'll ask our payment provider if it's possible to refund like this |
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Very generous, Gareth! So generous, in fact, I clicked the link in your signature to learn about your company. But, I'm sure you know your entire Web Site is down, as my attempt to visit yielded a page saying, essentially "We'll be back up on Monday". So, I guess I'll try again on Monday. Cheers! That's why I sent the 1BTC - wanted to help out a newbie who couldn't use our service. |
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Id like refunded. Is that possible with cash deposit? How will I be refunded?
Give me a few to research the best way to refund - our system is not 100% operational right now until monday otherwise we'd refund to an exchange account. |
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So sad I didnt's pay for this  See. I told you it was worth it. I think your sarcasm detector may be broken |
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hi... is it possble to buy 1 bitcoin through bit instant?
im confused about there minimums.
i have like 40 u.s dollars.
im looking to buy like 1.2 bit coins with it.
any advice how i can do this... so i can get some bit coins in my wallet?
You should be able to do a cash deposit on monday when we restore full regular service, until then give me your bitcoin address and i'll send you 1BTC free of charge as a gift. Thank you so much for the help and information! and i appreciate your generosity and offer of a gift. you have made a customer for life! this is my wallet adress 1QCEhk6xAmwrwZ4yazjr9iYBeNBz7YZVaV thanks again and i really appreciate everything! - FireBlazzer About to send, watch your wallet |
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hi... is it possble to buy 1 bitcoin through bit instant?
im confused about there minimums.
i have like 40 u.s dollars.
im looking to buy like 1.2 bit coins with it.
any advice how i can do this... so i can get some bit coins in my wallet?
You should be able to do a cash deposit on monday when we restore full regular service, until then give me your bitcoin address and i'll send you 1BTC free of charge as a gift. |
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