Thanks for the information and reassurance. I'll try to calm down but this has been a serious source of stress in my life for a long time now and I'm sure you'll understand that I'm at the end of my tether. (I need the substantial sum of money).
If you read the announcement thread, you'll notice that the majority of deposit/withdraw problems were due to banks or users entering incorrect or incomplete information.
The thing is, I'm willing to accept as a possibility that I may have entered incorrect/incomplete information. (I don't think this is the case because I triple checked when entering it). If this is so, then why haven't they just asked to check the information I entered against the correct information? From a problem solving point of view, this should be their first port of call, but they haven't even asked to do this.