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Economy / Service Announcements / Re: [ANN] BiteBTC Exchange Launched!
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on: July 09, 2019, 10:26:25 AM
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Dear Trader, The purpose of this email to notify you that your recent activity has been perceived as abnormal and risky and triggered system risk control management. As a result, your account has been banned for withdraw by system for now. My apology for any inconvenience caused by this matter, nonetheless, please understand this is all for the security reason as we are committed to protect our user in all means. We kindly ask to take a video displaying the complete process of sending coins to BiteBTC from an external source (your exchange account, wallet etc): - login process to your source (not to BiteBTC!); - transaction history displaying withdrawal from your source to BiteBTC (i.e. how did you send coins to BiteBTC); - withdrawal address which belongs to BiteBTC (we should see that your withdrawal came to BiteBTC). You must show your face and current date in the video. Thank you for cooperation. With kind regards, BiteBTC Support Team https://bitebtc.com/support@bitebtc.com############################################ Dear BiteBTC Support Team I send all data to you, But there is no reliable process to approve. When are you to enable account ? My account sutheedys@hotmail.comBittrex, Bitfinex, Binance is not the same as you, Are you a scam? Please avoid contact contact@bitebtc.com; support@bitebtc.com Because there is no progress. Copy and paste Like a robot. Dear Trader, Please accept our sincere apologizes for delay with response on your ticket. Your case will be reviewed as soon as possible. Thank you for your understanding. With kind regards, BiteBTC Support Team https://bitebtc.com/support@bitebtc.com |
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3
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Economy / Service Announcements / Re: [ANN] BiteBTC Exchange Launched!
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on: June 12, 2019, 09:01:31 AM
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Hi. Exchange is SCAM. I transfer to BiteBTC 83k DOGE and exchange it to BTC. When i send request for withdraw I recive next E-mail: Dear Trader, Your account has been temporarily disabled and is currently under compliance review, which entails an examination of recent and past account activity to ensure our users are in compliance with our terms of service. Deposit Transaction(s): 85d25f0bf4094c20edfdbf627e817cbd284e8482a23fd9497631f722d68e95ca To facilitate our review, please provide the following information: - The source of the funds for the above transaction(s), i.e. how and where they were acquired or purchased - Relevant documentation which indicates proof of ownership of the funds in question Thank you for your cooperation with this matter. Once the above information has been provided and the compliance review has concluded, we will notify you of the results and the status of your account. With kind regards, BiteBTC Support Team https://bitebtc.comcontact@bitebtc.comI answered: Transaction TXID 85d25f0bf4094c20edfdbf627e817cbd284e8482a23fd9497631f722d68e95ca is a transfer 83412.28174359 of DOGE from TradeOgre. Coins obtained as a result of trading. Transaction TXID 6e8a88a5a5de6b2b24464a08d3a2c78c4bd99c637f1355008a970f51cd0e6a79 is a transfer 100 of DOGE from TradeOgre Screenshot attached And atthach scrinshot from TradeOgre account. I have not received a response from BiteBTC to my letter. Dear Trader, We do our best to guarantee full security and protection of all transactions conducted on our exchange, and also fully comply with the strict international laws, which requires full compliance with KYC rules. Our Support Dept will answer your ticket shortly. Thank you for cooperation. |
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5
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Economy / Service Announcements / Re: [ANN] BiteBTC Exchange Launched!
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on: June 03, 2019, 07:32:05 AM
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Hello Dear BiteBtc
My account is temporarily disabled. you have accepted the documents I have submitted, but my account is still not open. Please reactivate my account again.
Dear Trader, Unfortunately, we can't restore your account without necessary documents: - The source of the funds for the above transaction(s), i.e. how and where they were acquired or purchased - Relevant documentation which indicates proof of ownership of the funds in question Please contact our Support Dept to resolve your issue. Thank you very much for cooperation. |
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6
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Economy / Service Announcements / Re: [ANN] BiteBTC Exchange Launched!
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on: May 28, 2019, 07:07:05 AM
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Same as me.
I make deposit with 70500 fet ( 1.69 btc) then I try to withdraw and nothing happens. After few days waiting I get the same message. I verify my fu ts but still not answering. Best option who I can advise you is get the solicitor he can contact with all Singapore org ( police, court )
Dear Trader, We kindly ask to contact Support Dept. Unfortunately, we can't resolve your issue on forum. Thank you for cooperation. |
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7
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Economy / Service Announcements / Re: [ANN] BiteBTC Exchange Launched!
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on: May 23, 2019, 02:15:29 PM
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Dear bitebtc, On 27/04/2019 I received a message from support@bitebtc.com with the subject "Compliance Review - Action Required". In the letter, I was asked to confirm the origin of the transaction, which was a deposit of DOGE. My account has been transitioned to "Temporarily disabled." This happened after I tried to withdraw my funds from the exchange in BTC in the amount of 0.02068592. The same day I sent a screenshot, where you could see from where I sent DOGE. The answer has not been received for a long time. I also tried to create a ticket to the support service, but no ticker numbers, no confirmation of the ticket by e-mail. 07/05/2019 I sent a letter to contact@bitebtc.com with a screenshot that I sent earlier. 10/05/2019 I received the answer: "We've accepted your documents for the withdrawal verification procedure and will review them shortly." However, "shortly", has been delayed for too long. How much more time to wait? If you are not going to return me my funds - just say it !!! Dear Trader, We're very sorry about your negative experience. Please PM us your e-mail address, we'll forward it to our Security dept. Thank you for cooperation! |
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8
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Economy / Service Announcements / Re: [ANN] BiteBTC Exchange Launched!
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on: May 15, 2019, 10:39:53 AM
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+1 lost my funds.
Dear Trader,
Your account has been temporarily disabled and is currently under compliance review, which entails an examination of recent and past account activity to ensure our users are in compliance with our terms of service.
Deposit Transaction(s):
ff
To facilitate our review, please provide the following information:
- The source of the funds for the above transaction(s), i.e. how and where they were acquired or purchased
- Relevant documentation which indicates proof of ownership of the funds in question
Thank you for your cooperation with this matter.
Once the above information has been provided and the compliance review has concluded, we will notify you of the results and the status of your account.
Dear vlarok, Your funds are not lost. We kindly ask to follow our instructions to prove your sources and enable your account. Thank you for cooperation! |
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9
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Economy / Service Announcements / Re: [ANN] BiteBTC Exchange Launched!
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on: May 10, 2019, 09:22:05 AM
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Dear Traders, We apologize once again for delays in ticket processing and kindly ask to send CC copy to contact@bitebtc.com in emergency cases. All such requests will be reviewed with a highest priority. Thank you for cooperation! Dear bitebtc we did not understand one thing why are you disable account . What is the reason behind this. Suppose one thing you have collected 2800 btc it will not gone with you and me when i am dead it remains here. the money is worthless if money not used. If you run exchange honestly everybody will happy beacause you will distriute haappiness between them. One time more money should be used not to be stored. we required a good diet for living not BTC to eat. Dear richfamily, Sometimes, some deposits is marked by our security system as suspicious and we are against the traders to confirm the origin of their funds according to the AML rules. Unfortunately, we can't restore your account without necessary documents. Please contact us to restore your account. Thank you. |
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11
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Economy / Service Announcements / Re: [ANN] BiteBTC Exchange Launched!
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on: April 24, 2019, 02:35:34 PM
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Dear Traders,
We apologize to all those who do not have time to respond on time.
We process thousands of requests from our traders on a daily basis and try to approach each problem individually.
Of course, we pay great attention to issues related to temporary blocking of accounts, but you need to understand that we follow the AML rules and can request additional information about the sources of funds of our customers.
Thank you for understanding.
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13
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Economy / Service Announcements / Re: [ANN] BiteBTC Exchange Launched!
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on: April 04, 2019, 09:06:53 AM
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Dear Traders,
We are currently exploring relationships with the previous owners of the company that ran the BiteBTC exchange.
The previous owners sold all the rights to the exchange to the new owner, the Seychelles company First Finance LLC, however, for reasons unknown to us, they now decided to declare that they had never been involved in BiteBTC activities.
We have not yet figured out the reasons for this act and are trying to get in touch with the previous owners in order to resolve this situation in the pretrial order.
Unfortunately, the work of bitebtc.com at this time is intermittent and we ask all traders to treat this with understanding.
All balances are intact on cold wallets, all servers are working normally.
We plan to return to normal operation by the end of the week.
Thank you for the patience.
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15
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Economy / Service Announcements / Re: [ANN] BiteBTC Exchange Launched!
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on: March 29, 2019, 07:25:05 PM
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You will have to make a deposit of 0.01btc to the rectification wallet address we will provide for you to rectify your account
Once we rectify your account the btc will be refund back to you and after that your issue will be resolved immediately.
Reply us back so we can provide you the rectification wallet address to deposit into!
Regards!!
BiteBtc Technical Team!!!BЫ MOШEHHИКИ .YOU ARE CHEATERS..................
Dear Trader, This is fake e-mail from the fake address. Our official domain is bitebtc.com, our official support e-mail is support@bitebtc.com. Please don't send any coins or documents to these scammers. |
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16
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Economy / Service Announcements / Re: [ANN] BiteBTC Exchange Launched!
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on: March 25, 2019, 11:07:32 AM
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Today created an account. Passed full verification. After created a withdrawal request, account was permanently blocked.Money is lost.
P. S I'll wait for the boomerang effect ...
Dear Trader, Please contact our Support Dept to resolve your issue: https://bitebtc.com/support/Please accept our sincere apologies for this situation. I sent you two messages. I do not think that you will help me. Same here, you have been blocked my account without any explanation and stole my money and no one replying to my email or tweets. I was about to transfer 10 BTC when I got the email, I was soooo lucky otherwise I would have lost all my money. but so far you guys still stole around 2000$ from me. you will pay for that. Dear Trader, Please accept our sincere apologies for any inconveniences. Please contact us for more information about your account and steps required to restore your account. |
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18
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Economy / Service Announcements / Re: [ANN] BiteBTC Exchange Launched!
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on: March 20, 2019, 01:27:37 PM
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Now I have a mail from BiteBTC that is saying your account is disabled. We really have to sue them, I have never seen such a big thief ever!!! BiteBTC Contact 14:05 (1 dakika önce) Alıcı: ben Dear Trader, We're forced to inform that your account has been blocked due to violations of our Terms and Conditions. This is final decision and we'll not review your applications in future. We apologize for any inconvenience this caused. With kind regards, BiteBTC Support Team https://bitebtc.com/support@bitebtc.comDear Trader, Please contact our Support team to resolve issues with your trading account. Thank you for cooperation. |
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19
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Economy / Service Announcements / Re: [ANN] BiteBTC Exchange Launched!
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on: March 14, 2019, 09:45:18 AM
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Is it posible to withdraw fiat from this exchange now?
Dear Trader, Yes. Fully verified traders can deposit and trade fiat & crypto, as well as withdrawal up to 500,000 USD and 5,000,000 CNY in month in equivalent. Full verification takes up to 2 business days and requires a few documents. You should provide at least two high-quality, full-color scans of: - Photo ID document; - Billing address document. We wish you a great trading on BiteBTC! Hello, dear Support! I'm Your fully verified trader and I created an application for the withdrawal of my funds 08 February 2019. More than 1 month has passed! I ask You to process my withdrawal request to my bank account in the amount of $ 1,548.97 US. Thank You very much!   Dear Trader, Please contact us directly: contact@bitebtc.com to resolve your issue. Thank you for being a part of BiteBTC community! |
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Economy / Service Announcements / Re: [ANN] BiteBTC Exchange Launched!
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on: March 12, 2019, 01:11:42 PM
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Dear Traders,
Today, some traders’ accounts were credited with fiat deposits in USD and CNY made before the Fire incident, which we were able to identify using Bank accounts statements.
In total, about 6.1% of the fiat accounts suffered from the fire and today we have restored these funds.
Fiat Deposits Statistics:
USD: $2.103.300 credited, $602.500 left
CNY: 4.492.000 credited, 1.539.200 left
As usual, withdrawals are available in your personal account.
Some deposits were left without crediting, because some of the traders who lost their accounts did not re-register them with the same e-mail and KYC data that they used before the fire.
We are ready to refund these fiat deposits as well.
To do this, trader needs to re-register an account and contact the Support Team, providing the data of your fiat deposit(s).
Important: if you made a deposit in a cryptocurrency (BTC, ETH etc), which was exchanged for fiat, then it was necessary to fill in the Coin Redistribution form in order to receive this deposit on your balance.
The deadline for submission is expired on January 31, 2019. Almost all coins were redistributed among the traders who notified us about the deposits made.
We are doing everything possible to redistribute the remaining coins: TCH, BDX, ADM and some others.
Thank you for being a part of BiteBTC community.
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