Well I'm sorry you suffered such poor service. The fact is that they have been admirably quick to request and verify detailed account information so it makes no sense that the final process of confirming an ID photo should take days.

Unlocking an active account holding customer funds does not require a large effort and should be an absolute priority. 

Another day has passed and still nobody has taken the 30 seconds it would take to confirm the ID photo I provided as requested is correct and unlock my account.  I have been locked out since 18 Jan now while all other exchanges have managed to address this issue.  I appreciate you are busy but can somebody please just address this now? I have provided all the information requested of me immediately and for some reason my ticket seems to have gone into a black hole now and meanwhile my funds are stuck and I cannot trade. Ticket 1403742.

Thank you. 

Hi

Unfortunately still waiting to have 2FA reset - is it due to the weekend?

Thanks

Thanks very much for the swift reponse. I sent the requested ID several hours ago. Hopefully I can be back up and running shortly. Appreciate your help.

Hi again - I provided all the info requested to unlock 2FA.. do you know if there is an ETA on addressing this (the other exchanges I use have all now unlocked 2FA but kraken is my main USD trading platform).

Thank you very much

Ticket 1403742

Thank you Kraken-Septimus!  I have replied to Milo with all the info I can provide. I hope this is enough.  Sincerely appreciate the very quick response.

Hi there

I urgently need to reset 2FA as my phone was stolen. Have opened ticket 1403742 and escalated using the form.

I am an active trader and also have funds stuck on the exchange.  Appreciate you are busy so thank you if you can look into this. Can provide whatever ID / photos required (it is not made clear what exactly is needed).

Thanks very much!