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[not.you]

Ive been seeing timeout errors again off and on all day 

Status page shows api responses getting laggy again...

[1714865196]

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[mescalito]

Requesting a withdrawal needed many tries, but I managed to do that in the end 
What didn't work for me today though, was margin trading.

[Flexfled]

@hilariousetc

I tested and right now it seems to work fine here, no message like your is displayed to me. Surely an error in the system. The website starts to be a bit slow, too many people logged in I guess, I hope we don't go back to December lol

Yeah, weird. I don't think I've ever really had an issue with withdrawals before just trades. Are you sure it works for you though? I can make the attempted withdrawal but it fails on the last/step confirm page and doesn't go through. Hopefully their support will chime in on here soon. If anyone does get one to go through though please let us know.

I am still looking at FAILED and PENDING wires.  Nothing has come through to my bank. I am tier 4, not over my limit.  Fears start dancing around that can become self-fulfilling regarding liquidity of Kraken, which we have no insight into.  Liquidity fears can turn into liquidity realities if they get out of hand.  
I've already expedited my original support request from 9 days ago by submitting the form so often quoted on this site.  

 Kraken, can you all  help assuage our concerns about liquidity, and tell us if there are delays in wiring out USD?   Thank you!

Update--another wire attempt, this time out to a different US bank account and smaller in size, has now FAILED. Again, I have no knowledge as to why it has failed or what I can do about it.  And no human email contact with Kraken support, nor support ticket requests, has been responded to.  Please, Kraken, let us know what is up... 

[NHammer]

I've had 5 failed USD withdrawals from Kraken since 12/30, 0 successful USD withdrawals. I was told by support that there is a technical issue verifying account info through their funding partner. Doesn't really help much, since I'd really like my USD. I have another withdrawal in queue. It's not just you.

[jayjpass]

hi kraken team , I applied  tier 4 verification almost  A month, can you tell  me  the progress for now , thank you . ticket :1252943

[MrN1ce9uy]

The site had been working fine with zero issues for a few days now. Today I deposit some coin and then come back to Error 520 Web server is returning an unknown error.

[enhu]

Its been 4 days since the day I sent my support ticket but no one replied yet.  Its stressful to see my balance appear in my wallet upon checking the explorer but not on the kraken dashboard. Not acceptable. I tried checking whether they are also active on facebook but also not. They even pinned a message telling us to send a support ticket on the kraken support. I expect I did the right thing but no reply.

[LeGaulois]

Its been 4 days since the day I sent my support ticket but no one replied yet.  Its stressful to see my balance appear in my wallet upon checking the explorer but not on the kraken dashboard. Not acceptable. I tried checking whether they are also active on facebook but also not. They even pinned a message telling us to send a support ticket on the kraken support. I expect I did the right thing but no reply.

They have surely a huge amount of support tickets to deal with, and once the site came back online I am sure a lot of members jumped immediately to send a ticket.
Add to this the fact that some people send multiple tickets for the same problem which doesn't help anyone and make the waiting time worst.

I had the same problem a while back, but after some hours it was showing on the account.

[cc-trader]

Hello kraken,

at first your update was great - takes 3 days not 2 houers but just in time befor the charts crashed.

i would like to send bitcoincash to another bitcoin cash address and i got an error message :


Invalid amount

Address                            xxxxxxxxxxxxxx • xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Amount                              ฿0.01000
Fee                                      ฿0.00100


is a tier 3 verification required to withdraw crypto currencies ? minimum withdraw ist 0.001 BCH - are the calculations in bitcoin and not bitcoinCASH ?

[Kraken-Septimus]

kraken s in a very good condition right now.
thanks for the update.nice one kraken team.

Hi torrentco. We're glad to hear that! Let us know if anything comes up!

my request (864152) to kraken-support is unanswered since Nov 15th. I guess there won't be a reply anymore ...

Hi haloxon. I can see that your ticket has been solved. If you need anything else just let us know.

I have been trying to contact support since Jan 3 regarding a EUR wire that was sent from Kraken to my bank and rejected due to a sudden change in their 'crypto policies'. I provided full SWIFT details of the return, however they have simply ignored my support requests except for one Mario almost 1 week ago who wrote to say they needed more details to which I provided the SWIFT details
Do they have any other form of contact other than the useless support site? Phone number? A real office?

Thanks all
Marco

Hi cryptopayments. We do not offer phone support. Please don't call numbers that you find online, because they will most likely be a scam. I'd suggest escalating your ticket using this form. Thank you for your patience.

This sounds to me like nothing more than an excuse. I have given EVA (support) all the information as requested. She replied only that an Account Access specialists would look into the matter, nothing about any merged tickets and no replies whatsoever since then. Instead of excuses and more useless forms, why not just have someone get off his lazy behind and solve the matter?!?!

Hi MohAli59. If you've escalated your ticket, someone will be with you as soon as possible. Thank you for your patience.

Support answer my question really fast now.

Hi win07. I'm glad to hear it. Please reach out if you need anything else!

Ive been seeing timeout errors again off and on all day 

Status page shows api responses getting laggy again...

Hi not.you. Please be sure to report any instances like this to https://support.kraken.com. Thank you for posting about this.

Requesting a withdrawal needed many tries, but I managed to do that in the end 
What didn't work for me today though, was margin trading.

Hi mescalito. Margin trading is currently disabled. Our developers are working towards getting it back up and running ASAP. For updates please follow https://status.kraken.com/incidents/nswthr1lyx72.

Update--another wire attempt, this time out to a different US bank account and smaller in size, has now FAILED. Again, I have no knowledge as to why it has failed or what I can do about it.  And no human email contact with Kraken support, nor support ticket requests, has been responded to.  Please, Kraken, let us know what is up... 

Hi Flexfled. This is not a Kraken-wide issue. As previously stated, I'd suggest escalating your ticket using this form and one of our agents will be with you as soon as possible. Thanks for your patience.

I've had 5 failed USD withdrawals from Kraken since 12/30, 0 successful USD withdrawals. I was told by support that there is a technical issue verifying account info through their funding partner. Doesn't really help much, since I'd really like my USD. I have another withdrawal in queue. It's not just you.

Hi NHammer. Please open a ticket here and escalate that ticket using this form. One of our agents will look into this for you as soon as possible. Thanks for your patience.

hi kraken team , I applied  tier 4 verification almost  A month, can you tell  me  the progress for now , thank you . ticket :1252943

Hi jayjpass. I'd suggest escalating your ticket using this Google form. Thank you for your patience.

The site had been working fine with zero issues for a few days now. Today I deposit some coin and then come back to Error 520 Web server is returning an unknown error.

Hi MrN1ce9uy. I'm so sorry to hear that. Could you please report this incident on https://support.kraken.com? Thank you for posting about this here.

Its been 4 days since the day I sent my support ticket but no one replied yet.  Its stressful to see my balance appear in my wallet upon checking the explorer but not on the kraken dashboard. Not acceptable. I tried checking whether they are also active on facebook but also not. They even pinned a message telling us to send a support ticket on the kraken support. I expect I did the right thing but no reply.

Hi enhu. I'm sorry to hear about the delay. Could you please escalate you ticket using this form? Thanks for your patience.

Hello kraken,

at first your update was great - takes 3 days not 2 houers but just in time befor the charts crashed.

i would like to send bitcoincash to another bitcoin cash address and i got an error message :


Invalid amount

Address                            xxxxxxxxxxxxxx • xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Amount                              ฿0.01000
Fee                                      ฿0.00100


is a tier 3 verification required to withdraw crypto currencies ? minimum withdraw ist 0.001 BCH - are the calculations in bitcoin and not bitcoinCASH ?

Hi cc-trader. Sometimes the invalid amount error can be cause by adding a number such as ".01" or "0,01" rather than "0.01". Please make sure this is not the issue. Also be sure to check if you have any open orders tying up your BCH balance. If this does not resolve your issue, please open a ticket here and escalate that ticket using this form. Thank you for reaching out.

[dilbsuk]

Hi there

I urgently need to reset 2FA as my phone was stolen. Have opened ticket 1403742 and escalated using the form.

I am an active trader and also have funds stuck on the exchange.  Appreciate you are busy so thank you if you can look into this. Can provide whatever ID / photos required (it is not made clear what exactly is needed).

Thanks very much!

[FerdinandBardamu]

Hello there,

I deposited money using SEPA and the status on the website is "Success". However, it did not transfer into my balance.
Do anyone knows if there is an additional step after the "Success", for the money to be actually transferred? I opened a support ticket but I'm aware I'll not receive an answer until -at least- next week...

Thanks in advance!

[MrN1ce9uy]

Hello there,

I deposited money using SEPA and the status on the website is "Success". However, it did not transfer into my balance.
Do anyone knows if there is an additional step after the "Success", for the money to be actually transferred? I opened a support ticket but I'm aware I'll not receive an answer until -at least- next week...

Thanks in advance!

I've had that happen before. It ended up taking several hours before it showed up. You will receive an email of the deposit when it shows.

[LouisVuitton]

Deposits are disabled?

[FerdinandBardamu]

Hello there,

I deposited money using SEPA and the status on the website is "Success". However, it did not transfer into my balance.
Do anyone knows if there is an additional step after the "Success", for the money to be actually transferred? I opened a support ticket but I'm aware I'll not receive an answer until -at least- next week...

Thanks in advance!

I've had that happen before. It ended up taking several hours before it showed up. You will receive an email of the deposit when it shows.

Thanks, that was one fast answer!!
That's what I figured but it's been eight hours so far, kind of a bummer... And there is this green "Success" icon taunting me...
Guess I'll have to wait a little more!

[willi9974]

@Kraken Support team

for the upcomming Antminer A3, is it possible to integrate SIA Coins for trading?

Best Regards
Willi

[Random423]

Upgraded? Seriously?
https://i.imgur.com/x3nqTWT.png

[Kraken-Septimus]

Hi there

I urgently need to reset 2FA as my phone was stolen. Have opened ticket 1403742 and escalated using the form.

I am an active trader and also have funds stuck on the exchange.  Appreciate you are busy so thank you if you can look into this. Can provide whatever ID / photos required (it is not made clear what exactly is needed).

Thanks very much!

Hi dilbsuk. Milo has sent you a message and is awaiting your reply. Please answer the questions they've asked in order to recover your Kraken account.

Hello there,

I deposited money using SEPA and the status on the website is "Success". However, it did not transfer into my balance.
Do anyone knows if there is an additional step after the "Success", for the money to be actually transferred? I opened a support ticket but I'm aware I'll not receive an answer until -at least- next week...

Thanks in advance!

Hi FerdinandBardamu. There is a backlog right now so people will be seeing a delay in their funds being accessible on their "Trade" tab. Our developers are aware of the situation and are working on the backlog as we speak.

Deposits are disabled?

Hi LouisVuitton. No, deposits aren't disabled. Please let us know if you're having an issue by opening a ticket here and escalating that ticket using this form. Thanks for your patience.

@Kraken Support team

for the upcomming Antminer A3, is it possible to integrate SIA Coins for trading?

Best Regards
Willi

Hi willi9974. We never announce new coins prior to their release. Please follow our blog and twitter for announcements.

Upgraded? Seriously?
https://i.imgur.com/x3nqTWT.png

Hi Random423. The connectivity issues should be resolved now. Please see: https://status.kraken.com/incidents/jtpnmgk36ph5. Thanks for your patience.

[dilbsuk]

Thank you Kraken-Septimus!  I have replied to Milo with all the info I can provide. I hope this is enough.  Sincerely appreciate the very quick response.

[Fogueres]

Hi @Kraken-Septimus

Some days ago I opened a support ticket (number is #1382957) because I'm tier 3 and I have exceeded the limits. In the request I filled out the necessary information. I need to get the tier 4 because I can't withdraw my fiat or crypto for days.

Thank you.