Latest update translated from Russian.
09/06/17 23:26 from admin
Dear BTC-E users!
We combined all the previous news and new ones into this text. We closely follow the questions you ask us and update our FAQ. For ease of familiarization, we divided it into subsections.
Thank you for your interest, sincere participation and support!
SUPPORTWhen will the support portal be launched?
The launch of the support portal on the new site is scheduled for 10/09/2017OLD SITEAre the old deposit addresses relevant to the Koins?
These addresses are no longer relevant and coins sent to these addresses will not be credited. All new addresses will be generated on the new service.
ACCESS TO THE SITEDo not come letters to the post office?
Check the spam folder, most likely the message came under the filter.
Is it possible to organize an input with an untethered two-factor, without the possibility of output to view the balance?
No, there is no such possibility.
SECURITYCases of phishing emails on e-mail have become more frequent.
We officially declare that we do not send any emails for verification, please do not open the files and do not click on the links.
Update security settings
1. Your password has been force-relieved. At the login, it is necessary to generate a new password or use the password that we will create for you, for this there is a separate function.
2. Edit 2ph, delete the old key and create a new one.
3. Check the list of white IP and delete inactive or out-of-date IP.
RETURN OF FUNDS"When will the payment of available funds begin?"
"How to withdraw funds now?"
"In which koins will the Fiat be converted from my balance?"
All information is available at
https://btc-e.nz/refund"I made a request to withdraw funds and did not receive them, what should I do?"
1. Make sure that it's really been 72 hours.
2. Make sure that we have no news about delays and technical problems, here
https://btc-e.nz/news3. If the first two paragraphs are positive, write a personal message to the user support - here
https://btc-e.nz/messagesMONEY TRANSACTIONI have not credited the deposit in coins after 25.07?
All deposits before August 1, inclusive, are credited. If funds are not credited, you need to write a ticket for verification, but this is only if you have not used the refund.
What about the funds that were transferred after August 1?
Deposits after August 1, we can not enroll, since they are under US control.
PAMM and MT4Will MT4 and PAMM be available in the future?
Platforms Metatrader4 White label and PAMM were provided by Fxopen in the framework of contractual relations with them; But in connection with accusations against the service from the United States, they ripped the agreement unilaterally.
What about the funds that were used in the PAMM accounts?
We expect the receipt of correct data on PAMM accounts on 11/09/2017. After that, until 15.09.2017 the funds will be credited to the account of users. If funds are not credited to you, you must write a ticket.
What happened to the customer data on trading in MT4?
Funds from MT4 are credited to users' accounts, the closing date of positions on July 25, 2017. If you have not been credited, you must write a ticket.
FIATWhat will happen to the fiat in the users' accounts?
The team of lawyers works on fiat, which decide how to return access to it. At the moment, you have the opportunity to get 55% in koin.
In which koins will the Fiat be converted from my balance on output, before launching a new site?
BTC, ETH, LTC as a percentage.
COINSHow are things with BitcoinCash?
BitcoinCash is credited to all bitcoin holders in a 1: 1 ratio.
TOKENS OF EXCHANGEWill there be tokens for each coin?
Yes.
https://btc-e.nz/tokensIs the Token for Fiat and Koin the same or are they different?
Different. For example, USDET. ET - in the marking means a token. In this example, this is the USD token.
Can I sell my tokens?
Tokens you can sell on the market or wait until we have them redeemed from you. Free tokens will be opened.
Where can I sell tokens?
On our site.
Tokens to other participants of the new exchange can be translated?
Yes.
NEW SITEWhen is the opening of the auction?
Bidding will be launched on September 15, simultaneously, with the launch of a new site.
How will my funds and profile be transferred to a new site?
Will the new site have new passwords / 2fa or will all the security data remain the same?
Everything will be rescheduled. This will be done automatically, no additional action is required on your part.
Will the new service be Bitcoin Betting?
Will, after obtaining the necessary licenses.
What will happen to the funds on the accounts of those users who decide to stay and wait for the launch of the new site?
1. Your profile will be automatically transferred with all security settings (password, 2fa, IP white list).
2. All your funds will be transferred to a new site.
3. On the day the site is launched, the balance sheet will be recalculated at the market rate and will be credited to accounts with a higher ratio than 55/45. There will not be any conversions, part of the funds will be
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