BCGAME asked him to complete KYC verification, but he couldn't finish it. So, he asked them to lock his account and give him the balance, which led to the rejection. If he had asked to close his account and withdraw the balance before his account was flagged, it would have been different. But because they asked for KYC before his request, he'd have to comply with it.

 
He used his "driving license," which, according to live support, isn't accepted by BCGAME as a valid form of identification. This isn't just specific to his account; it applies to all accounts created. You can't use a permit or driving license for KYC; you'll need to provide a passport or a valid government issued ID, instead but @factor280 has none and thats what is dragging his case.

Already sent them my government Id as well and that was also rejected.

Judging from what OP have said above your comments, you will agree with me that he has already contacted the BC game representatives on the forum and they have not respond to him.


@factor280, if they are rejecting your drivers license as ID, get a different ID and try it. By right, since you created that topic till today, the BC's representative on the forum is supposed to have given you a positive response.

In the generic sense I am against any online entity asking for KYC (casinos, exchanges, etc) because of the risks involved if/when they get hacked and because of the dangers of legal personal identification documents being sold on the black market and shared between criminal gangs.

Having said that, if any entity requests KYC in order to continue using their services they should at the very least allow those customers that do not want to continue being their customer the opportunity to withdraw their funds before closing the account. I am unsure how BC Game operate in this respect therefore maybe someone more informative will address this.

the same situation because I am a member of various casino sites, most of which are not accessible in my country, where it is difficult to access or verify KYC. have you used a VPN for KYC verification?
in my opinion because some casino sites are not accessible in my country, I use VPN to be able to access and verify KYC, although the risk of being hacked or blocked is high, .
There are only a few sites that still don't allow any of this because they have their own views on this, so doing everything in consultation is always beneficial for both parties

What's the error you encountered when you're trying to post on their ann? I see it's not lock yet and i as far as i remember there is no newbie restriction posting on some threads though.

The support said you have to wait for 24-72 hours for you to resubmit again. I think it has something to do with the system and that's why the error keeps on coming and there's a need for you to wait that long so that their system refreshes for your documents to get submitted again.
This time, you need to be patient OP. I know that it's too hassle when you need the money already and that's why you're withdrawing but wait until that time comes and resubmit your eligible docs again after that time lapses. And when that time comes, I hope that everything goes smoothly.

I completely feel your pain op because I faced a similar issue in the past with another site where they suddenly asked for KYC when I wanted to withdraw my money, but did not accept my ID stating that the picture on it was an issue.

That same ID was accepted everywhere else which completely pissed me off. I kept barraging them with emails and they finally accepted it after which I withdrew my money and blocked that site off completely.

Hope everything works out for you op.

According to ToS of all gambling sites; they have the right to withhold a customer’s money until an ongoing investigation has been completed and since they’re are asking you for your documentation, until it’s provided your account funds will remain locked.

I do hope your case doesn’t turn into something else. By the way, have you sent a pm to the rep? I saw that the link was shared in this thread already.

I know the feeling of these guys taking your deposits without any questions asked, but when you  try to get your money out it's a cat & mouse chase

Anyway, Rule of thumb when it comes to gambling on KYC casinos and/or Sportsbooks, as a player always do your KYC to avoid future problems of them not allowing the user to withdraw as this will seem like a targeted operation but believe it or not they are very much working within their terms of service which you most likely accepted before playing on the platform!!!

All the best to you OP, hope after KYC no other requirements come into the picture  

On their ToS we have the next point:


If in your country your driving license acts as your ID and it's an official government ID then you should explain that to the support. And if that doesn't work then you should try with your passport even if that's expired, and if that doesn't work then you should consider renewing your passport, i mean for $10k you should do what they want even if it's a pain in the ass.

What I'm worried about is the next steps of the kick, for sure they will ask you for proof of your source of income, and sadly that's the step where most users fail.

Good luck with your KYC process and i hope you get the money.

It's very strange that you don't have a national ID or passport, because to have a driving license, you first had to have a national ID and to open an account in banks in your country, process many documents, apply for a job, study you have to have a national ID, I believe that in your country they ask for this as well as in many countries they have asked for it. For example, in my country, the driver's license does not have the power to open bank accounts in all banks in my country, it does not have the power to give when applying for a job. In my country it is mandatory for people to have a national ID to do anything they want, so I suppose the casino knows this and they are also acting as they do in many countries

Why don't you check your national ID and then do Kyc? In my country it takes a few days for people to have their national ID, so I imagine that in your country they are also quick, so it is better that you process your national ID and then do kyc and solve any problem. because I highly doubt that the casino will change its stance, because they are not wrong and do not accept driving licenses

This is their official AN thread https://bitcointalk.org/index.php?topic=5088875.0 and you can contact their official report on this profile https://bitcointalk.org/index.php?action=profile;u=359232 for your concern.

The BC support here is proven helpful since he manage to resolve multiple issue that pending for a long time when he step up to solve all the concern.

Not surprising since some services don't accept driving IDs as the support replied. Just try to open a new chat/support window and ask them again about it. Create a new ticket or something similar, or just post on the ANN thread and contact their representative here so they can communicate with you directly.

Do you not know that anything centralized will ask for KYC at anytime from their customers? That is what Bc.game did and you can see it in their terms of service. If you want a casino or gambling site that do not requires KYC, that means you will need to try any of those Web3 casinos or land based casinos or betting agents. As for me, I prefer the centralized ones because I have been using them many years ago and they are good but KYC can be an issue.