BC.Game asking for KYC before letting me Withdraw

[factor280]

Hi there thanks for the reply. In my country my license acts as my id. I do have a passport but since I rarely travel it’s expired. I also submitted visa verification which was also declined. At this point I’m running out of options.

On their ToS we have the next point:

7.Government ID Data. In certain jurisdictions, we may ask for a government-issued ID in limited circumstances, including when activating our service for you, for the purpose of extending commercial credit, managing reservations, or as required by law.

If in your country your driving license acts as your ID and it's an official government ID then you should explain that to the support. And if that doesn't work then you should try with your passport even if that's expired, and if that doesn't work then you should consider renewing your passport, i mean for $10k you should do what they want even if it's a pain in the ass.

What I'm worried about is the next steps of the kick, for sure they will ask you for proof of your source of income, and sadly that's the step where most users fail.

Good luck with your KYC process and i hope you get the money.

Thank you for the response. I already submitted my passport and that got denied due to it being expired. I’m trying to do everything possible. My source of income is fine. I’m just wondering they can withhold my money and not pay me out? I’m a legit end user and like I said have been gambling on the site for years.

[Woodie]

I know the feeling of these guys taking your deposits without any questions asked, but when you  try to get your money out it's a cat & mouse chase

Anyway, Rule of thumb when it comes to gambling on KYC casinos and/or Sportsbooks, as a player always do your KYC to avoid future problems of them not allowing the user to withdraw as this will seem like a targeted operation but believe it or not they are very much working within their terms of service which you most likely accepted before playing on the platform!!!

All the best to you OP, hope after KYC no other requirements come into the picture  

[factor280]

I know the feeling of these guys taking your deposits without any questions asked, but when you  try to get your money out it's a cat & mouse chase

Anyway, Rule of thumb when it comes to gambling on KYC casinos and/or Sportsbooks, as a player always do your KYC to avoid future problems of them not allowing the user to withdraw as this will seem like a targeted operation but believe it or not they are very much working within their terms of service which you most likely accepted before playing on the platform!!!

All the best to you OP, hope after KYC no other requirements come into the picture  

Thanks man. Also looking for a positive resolution. BC has been one of my favorite places to play for years.

[CryptSafe]

OP I understand your frustrations when it happens that you have lost so much with your casino and when it was time to make withdrawal of your little win you start experiencing issues of this nature. At first, you should know that the casino in question is a centralised casino and as such are under government regulations in their location so they requesting for KYC is nog a big deal because already it is there in their ToS for every one to see for themselves.

The casino have every right to demand for KYC inline with their conditions of service and also the type of identification they require is best known to them for their own reasons which you can not question but however, I will advise you contact their representative here to see how he could help you out in handling your case with the casino. I see you are a Snr Member here already so you know how things works here and I believe you will be able to get your case handled amicably.

[Cantsay]

I’m just wondering they can withhold my money and not pay me out? I’m a legit end user and like I said have been gambling on the site for years.

According to ToS of all gambling sites; they have the right to withhold a customer’s money until an ongoing investigation has been completed and since they’re are asking you for your documentation, until it’s provided your account funds will remain locked.

I do hope your case doesn’t turn into something else. By the way, have you sent a pm to the rep? I saw that the link was shared in this thread already.

[factor280]

I’m just wondering they can withhold my money and not pay me out? I’m a legit end user and like I said have been gambling on the site for years.

According to ToS of all gambling sites; they have the right to withhold a customer’s money until an ongoing investigation has been completed and since they’re are asking you for your documentation, until it’s provided your account funds will remain locked.

I do hope your case doesn’t turn into something else. By the way, have you sent a pm to the rep? I saw that the link was shared in this thread already.

Yes I already sent a PM to the profile provided

[Haunebu]

I completely feel your pain op because I faced a similar issue in the past with another site where they suddenly asked for KYC when I wanted to withdraw my money, but did not accept my ID stating that the picture on it was an issue.

That same ID was accepted everywhere else which completely pissed me off. I kept barraging them with emails and they finally accepted it after which I withdrew my money and blocked that site off completely.

Hope everything works out for you op.

[factor280]

I completely feel your pain op because I faced a similar issue in the past with another site where they suddenly asked for KYC when I wanted to withdraw my money, but did not accept my ID stating that the picture on it was an issue.

That same ID was accepted everywhere else which completely pissed me off. I kept barraging them with emails and they finally accepted it after which I withdrew my money and blocked that site off completely.

Hope everything works out for you op.

I hope the same result for me man. Very frustrating.

[factor280]

Over and over again errors.

Chat/support just says try again, but theres nothing else to try.

https://tinypic.host/image/Screen-Shot-2024-05-01-at-12.13.20-PM.DuGB6w

https://tinypic.host/image/Screen-Shot-2024-05-01-at-2.49.53-PM.DuVzQU

https://tinypic.host/image/Screen-Shot-2024-05-01-at-3.03.56-PM.DuVedv

[bSpend]

Been playing at BC.Game for over 5 years. Lost THOUSANDS. Have been a VIP, I go on a little run and try to withdraw some money, and they ask for KYC verification. Their website doesnt even let me do it. Wondering if I just got scammed for 10k?? Anyone have any experience with this. Help is appreciated!

Well, let me just say that you've not been scammed if actually, you are very sure you are on the authentic Bc.game site. And one question I sure love to you ask you is, in this five years you've been playing on this casino, have you ever bothered to read their terms and conditions? Most especially, the part that proffered detailed information on KYC verification on the site?

If you haven't, then I will advice you take some time off your busy schedule(possibly) and read the terms and conditions of the casino you've been playing on in the past five years, maybe the answer you are looking for lies withing in there, pass the kyc verification and withdraw your money, kyc is a normal thing with almost every centralized online gambling casinos.

[markk1]

I had exactly the same problems on bc.game as you did and the issue was not resolved. They refused to accept a European ID card that said "residence permit" on it.
Write a complaint in the representatives' profiles. Because of them, I couldn’t withdraw money, and as a result I lost everything, which is logical.

Profiles of representatives on this forum. They deserve negative reviews:

https://bitcointalk.org/index.php?action=trust;u=3592321
https://bitcointalk.org/index.php?action=trust;u=2503677

[markk1]

Been playing at BC.Game for over 5 years. Lost THOUSANDS. Have been a VIP, I go on a little run and try to withdraw some money, and they ask for KYC verification. Their website doesnt even let me do it. Wondering if I just got scammed for 10k?? Anyone have any experience with this. Help is appreciated!

I wrote reviews for you with a link to your topic. This casino is as arrogant and cunning as possible. They delay payments by denying verification so that people lose everything back to the casino.

[tabas]

Over and over again errors.

Chat/support just says try again, but theres nothing else to try.

The support said you have to wait for 24-72 hours for you to resubmit again. I think it has something to do with the system and that's why the error keeps on coming and there's a need for you to wait that long so that their system refreshes for your documents to get submitted again.
This time, you need to be patient OP. I know that it's too hassle when you need the money already and that's why you're withdrawing but wait until that time comes and resubmit your eligible docs again after that time lapses. And when that time comes, I hope that everything goes smoothly.

[factor280]

Over and over again errors.

Chat/support just says try again, but theres nothing else to try.

The support said you have to wait for 24-72 hours for you to resubmit again. I think it has something to do with the system and that's why the error keeps on coming and there's a need for you to wait that long so that their system refreshes for your documents to get submitted again.
This time, you need to be patient OP. I know that it's too hassle when you need the money already and that's why you're withdrawing but wait until that time comes and resubmit your eligible docs again after that time lapses. And when that time comes, I hope that everything goes smoothly.

Same rep told me it was ready to go minutes afterwards and same result. Did it all over again just to receive an error for no reason.

[CryptSafe]

Over and over again errors.

Chat/support just says try again, but theres nothing else to try.

The support said you have to wait for 24-72 hours for you to resubmit again. I think it has something to do with the system and that's why the error keeps on coming and there's a need for you to wait that long so that their system refreshes for your documents to get submitted again.
This time, you need to be patient OP. I know that it's too hassle when you need the money already and that's why you're withdrawing but wait until that time comes and resubmit your eligible docs again after that time lapses. And when that time comes, I hope that everything goes smoothly.

Same rep told me it was ready to go minutes afterwards and same result. Did it all over again just to receive an error for no reason.

I think tabas is right with his point because if the casino tells you such them it means that they are possibly fixing something up and would not want to tell you because there is no point doing so but rather they would just tell you to be patient and wait after a certain time to redo your KYC.
I just believe that there is something wrong with the system for the KYC and they are trying their possible best to fix it up and you should try be patient with them so that they would be able to fix it properly for your services. If they finish doing it and another issue comes up then means that casino is something else.

[Harkorede]

And if that doesn't work then you should try with your passport even if that's expired, and if that doesn't work then you should consider renewing your passport, i mean for $10k you should do what they want even if it's a pain in the ass.

Renewal of passports doesn't cost much, but you there are procedural steps to that as well which could make it take a few weeks (as far as I can tell from personal experience), and If the OP should go a few weeks without communication with the platform what's the assurance that his account wouldn't have been closed and funds confiscated if it they deem that he'd pass the timeline allowed for the verification process. I believe this should be one of those rare cases where a personal verification with a representative should be allowed since the OP had provided a valid means of evidence allowed within his jurisdiction and where he's supposedly playing for.

[Odusko]

I had exactly the same problems on bc.game as you did and the issue was not resolved. They refused to accept a European ID card that said "residence permit" on it.
Write a complaint in the representatives' profiles. Because of them, I couldn’t withdraw money, and as a result I lost everything, which is logical.

Profiles of representatives on this forum. They deserve negative reviews:

I read about this issue before somewhere in the forum and for sure of this prove them guilty then it won't take longer before the casino representative get a negative tag to keep other away from any future possibilities to be scam by the BC.Games, because if their refused to allow you pass through KYC when you provided relevant documents means that their carried out the act deliberately and they deserve a tag for that.
But let see how this case goes and how the react the case since it borders on KYC and withdrawal too.

[tabas]

Over and over again errors.

Chat/support just says try again, but theres nothing else to try.

The support said you have to wait for 24-72 hours for you to resubmit again. I think it has something to do with the system and that's why the error keeps on coming and there's a need for you to wait that long so that their system refreshes for your documents to get submitted again.
This time, you need to be patient OP. I know that it's too hassle when you need the money already and that's why you're withdrawing but wait until that time comes and resubmit your eligible docs again after that time lapses. And when that time comes, I hope that everything goes smoothly.

Same rep told me it was ready to go minutes afterwards and same result. Did it all over again just to receive an error for no reason.

It's not about doing it all over again, I think that rep on the screenshot mentioned that you need to wait again before you upload and resubmit all of those docs because resubmitting them in less than the given period will only show the same errors. This time OP you need to be patient and I do understand your frustration with that as I've told you but maybe this will work this time but it will take you 1-3 days of the process and this could be something about their kyc system that it needs to refresh or clear the niche with that timeframe. I don't know actually, I'm just giving you my thought about that process why they ask you to resubmit after that period of time. So, maybe you should wait for 24 hours to pass and that might do. Otherwise, you have to wait longer and as you wait, maybe you can have sometime to renew your passport.

[PX-Z]

Thanks, their ANN doesnt allow to comment on it though?

What's the error you encountered when you're trying to post on their ann? I see it's not lock yet and i as far as i remember there is no newbie restriction posting on some threads though.

[factor280]

Thanks, their ANN doesnt allow to comment on it though?

What's the error you encountered when you're trying to post on their ann? I see it's not lock yet and i as far as i remember there is no newbie restriction posting on some threads though.

It works now, ty. I just posted in their AN.