been mining for arouns 4 hours with no balances added at all?

i have been locked out of my account. all types of contact have been useless. the support tab does nothing. i registered another name to get into the site to message support and it won't let me send an email . i have pm'd tuchkov on here for help but have had nothing back.
i tried to log in using my CORRECT details yesterday and got the user or password invalid message then my account was locked. no support methods work and i have coins on there that i want to access.
please reset my account so i can get on.
username is  VECTISITCH07

who's the daddy now???

9TUWKNRJ16VyYcSJ7dEjBwA2tC8j9BtcoJ

i can join another pool but they've got my 20 coins!!!!!

trouble is i'm locked out now and can't contact support

it won't even let me get the password sent to my email it says " Unable to send mail to your address"
 has anyone else had this on any pools or have i been scammed

hi been mining on catpool.in and got around 20 coins there but now it won't let me login saying invalid user or pass. i know it's the right one and now it's locked my account saying to contact support but the support button does nothing. any ideas??