Hey TMAN,

How's life on lockdown? Are you taking this time to shine the training-wheels on your "BITCH-mobile"

I ended up following the trail of those prize specimins of Chinese humanity over at the BitcoinVideoCasino.com, with the help of a professional cyberecurity buddy of mine -- you do know what "buddies" are, right???

Turns out that BitcoinVideoCasino.com is cloaked in more layers of security than the secret room where Prince Andrew stores his women's shoe photo collection. Lo and behold, we have managed to crack a FEW layers of the safe to find that INDEED they're operating out of #China - probably in cohoots with that other sociopath, Justin Sun. Actually, they list "Hong Kong" on the phantom hosting site which supposedly hosts BitcoinVideoCasino :

http://www.serioustubes.network

but it's impossible to contact them via email to file abuse reports. So we're now taking it directly to Amazon Web Service.

The bottom line is that even though you're a BITCH-wannabee, and TURD-smith of the highest order, my original claim that BitcoinVideoCasino.com is a complete scam is only proving more and more true the further I look into this (which has become more of an "problem solving hobby" than anything else at this point.

Anyways, I hope you are THRIVING i your effort to graduate from "wannabee bitch" to "proper bitch", and you also put the finishing touches on your new book "How To be A Bitch And Influence People".

And go ahead and give me another one of your PUNY demerits. You're still one (distrust point) UP from me, and we all know how bad that itches you.

Smell ya' later...

BEEEEE-Atch!

#Trump2020!

 [/quote]
That thread deserved it dude, best put together scam thread I have seen. I can’t gelp it that the user suffers from trympism and is a prized cuntshitnugget
[/quote]

"Tryphism" That has a ring to it. I was even gonna give you one of your PUNY merit points for that one, but then when I Googled it I found this GROTESQUE display of a dictionary definition entry:

https://www.urbandictionary.com/define.php?term=tryphism

Webster would roll over in his grave if he saw such a monstrosity. Man, why don't you just make up a FAKE (yet respectable) web page with the definition before introducing such a word.

You're like a "bitch in training", who has to ride "tandem bitch" with a CERTIFIED bitch, because they're afraid you might do something dangerous and hurt yourself and/or others....

Locking this thread because the issue is going nowhere, AND I want to use my wordsmith PROWESS elsewhere, and just to spite that English BITCH @TMAN.

Even though I lost 0.06 BTC, at least I'm not English.

Smell ya' later, #BITCHES....

Done.

Happy karma.

TJ

Okay everybody. Here's what I want to do at this point. I would like to request that admin delete this entire thread, and my previous one, OR direct me on how to do that MYSELF, as well as explain to me how to delete my entire account here on BitcoinTalk.

I don't want to interact with the people here any further. It's becoming clear that this is not my type of scene. I will also not be betting in any more online casinos. It's just too risky.

Who cares about protecting future players from the BitcoinVideoCasino (possible) scam.

Don't worry everyone. Once the civil war kicks off all of this stuff will be a NUTHIN'burger.

Please advise me on how to delete my entire history on BitcoinTalk forum. This is not my scene.

Oh, and please don't send me any more of your stupid little messages. I couldn't care less about them.

Peace

Twitchy, I agree with you completely. The issue is that when I originally approached them, via email, in a POLITE and TIMELY manner their response was essentially a non-response. It was only after they responded with "The deposit showed up and you made one bet for 0.03 BTC (the full amount of the deposit) - without allowing me to explain or follow up - that's when i became angry and started making accusations. My original post (separate from this one did NOT include all of the angry accusation talk that you accurately refer to. The ultimately point is that that never had any intention of addressing the issue properly (nor do they ever into the future). They simply take the deposit, don't address the "bug", and accuse me of simply "betting my entire deposit on one hand". There's no room for debate, and the correspondence is one-sided. I have a record all EVERY email in the chain of emails with them on the issue. Each one is from a different person, and some are sent well after the previous people responded in their one-sided manner.

Now, last night I was able to successfully withdraw .0107 BTC (wanting to just get the 0.01 BTC out (which I deposited simply to test the system and show what I believe the problem was - and which I believe was successful at doing that) in case they might decide to freeze those funds for whatever reason. They have been accused of doing that by other people in various comments. To their credit I will say that the 0.0107 BTC was indeed sent to the account i sent the 0.01 BTC from, so I am sticking to the hard facts, and being fair to both sides. I never wanted anything like this to happen. But I agree with you that - intentional or not - it was a "glitch" in the system by which I was lead to believe I was betting test credits, but in reality I was betting real credits, in accordance with how I explained what happened in my recent comment above.

As for Coinbase, I was not aware of the gambling site issue, so thanks for that. I have deposited and withdrawn several times to this casino site via Coinbase in the past (without issue), but will heed your advice. I also DO NOT intend to gamble at any more online casinos after this experience. I was simply looking to play some honest blackjack (as I had in the past). I definitely wasn't looking to lose 0.03 BTC (plus another 0.03 BTC "chaser")  with (seemingly) no ability to get proper redress of my grievance. I think that any reasonable person who watches my video documentation can at least see the basic validity of my claim - in other words, that there is some sort of a "glitch" on the site (related to deposits) which I have been able to REPLICATE, and on video.

Also, it is NOT my fault that the BitcoinVideoCasino is not willing to address my issue properly. I approached them politely and timely, and their response was not adequate based on the nature of my complaint. The company itself cannot be relied on to respond appropriately. Based on their one-sided response, unless they decide to reconsider the situation, the ONLY option available to me at this point will be to share the video documentation with relevant legal / regulatory organizations, and online via social media.

If BitcoinVideoCasino admin wants to change their stance on this, in light of the video evidence, then refunding the original 0.03 BTC would be (I believe) the proper thing to do. Otherwise, I will continue to raise awareness of this issue, with the new video documentation as (I believe) convincing evidence of a valid "glitch" which potential players on this site should be made aware of.

This is what I have to say at this point.

Let me just makes some corrections, now that I have actually gone back in and gone through the process properly, to prove to MYSELF what I believe to have occurred. A few of the the claims I made in the past were based on faulty recollection of what happened (since I wasn't expecting this to happen, and did NOT log back in to the account out of (justified) fear that the same thing would happen again). Remember, I just RISKED my additional 0.01 BTC that I deposited tonight, but did so under the logic that I had won 0.01 BTC, and so if I lost it I would properly be down the full 0.03 (+ 0.03 on the other site) BTC, but it was worth it to be able to gather this documentation (both to rpove to MYSELF what happened, AND to at least have something to show all of the people commenting here who have been questioning my general claim).

Having the current info I will now correct the following previous details :

1 ) I THOUGHT that I had seen some sort of pop-up message when I made the original 0.03 BTC deposit, but having this new data I have to admit that I did not make that claim with certainty. With this new data I believe that my original gut instinct was correct that I did NOT see the pop-up message. Judging from my past history of betting, and my standard betting strategy (of course, this is "my word") I would NEVER bet the entire amount of my deposit in one hand. I just never do that. The fact that that's what happened was the FIRST sign that something wasn't right. This new data SHOWS how that "not right" assumption was correct.

2 ) My core point is that in the incident which is the subject of this thread (the 0.03 BTC deposit)  DID NOT actually refresh the page. I believe what happened was that (just like in the above video - if you take out me actually refreshing the page - this time KNOWING that there was an issue) I simply emailed customer support immediately upon seeing the first confirmation (actually, the "fourth" confirmation showed instead of "first" - because the deposit seemed to have gone through fast), and I guess I continued playing ASSUMING I was playing test credits. As a player it is really NOT my responsibility to have to refresh the page without any notification. But more importantly, the fact that the "1" test credit bet is showing as 0.0001 BTC (which is different from what the test credits showed as (although the page never changed) is, to me, a sign that there is something "not right". And it's interesting how that "not right" just happens to conveniently provide the "plausible deniability" which enables the house to put the blame on the player. How ironic that if I had simply continued my "10" credit "test" bet I would have wiped out my entire deposit in one hand. Why doesn't the house at least set up the credit amounts to be LESS likely to be confused like that - whether in "test" mode OR "real" mode. I know this may all sound redundant, but I lost 0.03 BTC as a result of this "glitch", and no one (in the admin of the casino itself) is even SERIOUSLY CONSIDERING my complaint, which as you can see from the video has at least SOME sort of validity.

This is my ultimate point. Like I have said, I have played at this casino in the past and not had a problem. This time I had a problem, and have even risked additional funds to provide some kind of REASONABLE documentation of the problem, but no one will likely even take me seriously. This is what bothers me. Trust me, I have better things to do with my time than waste it on all of this posting. But if I just let this go then OTHER people will have this issue, and I will have lost 0.03 BTC due to a glitch which is out of my control. I think my complaint AT LEAST deserves to be taken seriously.

Okay. But it will take some time, BOTH because I will need to convert it down from AVI to mp4, and because the original had some distorted parts at thie beginning - but the important part (for the purposes of this thread) are intact. I m just concerned I will lose it if I try to convert it. I will try to save it as a duplicate first, and even edit out the messed up part to make the file smaller. In other words, please give me some time. It is 10 pm here (in Vietnam) so I may not be able to get it done properly tonight. Or I MAY be able to. I will add the link to the YouTube video via "edit" of this post (so as not to multiple post. For now you have at least seen the important screenshot of the important part of the video. Stay tuned.

[UPDATE] The original .avi file is a whopping 4 GB, and so I need to find some way to compress that significantly. I tried to do a "screenshot of the (relevant parts) of the screenshot, but that came out with distortion in the beginning, and cut off a significant portion of the relevant footage at the end. So I have now made a copy of original 4 GB file, and need to find a program (online or offline) to compress of original 4 GB file to a size which is possible to upload to YouTube. This may take some take (like a day). I will do my best.

[UPDATE #2] Okay,  although there were some technical difficulties, I DID manage to compress the video from 4 GB down to like 20 MB and upload it to YouTube:

https://youtu.be/-RMIJ22tgEA

<iframe width="560" height="315" src="https://www.youtube.com/embed/-RMIJ22tgEA" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

The specific account in this video is password protected, and I have set a "fixed withdrawal address" so security cannot be compromised by anyone who is able to watch this vide. It is also only available to people who have the above link (not public).

There was a technical glitch whereby PART the "end" of the actual video capture ended up at the beginning (up to the [0:41] mark, but then at [0:41] the footage begins where at the accurate time in the original capture. I am just glad I managed to catch everything of importance to the claim of this thread. After [0:41] you can see me switching from the "test mode" screen (with 550 credits) to the blockchain.com page to check for the first confirmation. At [4:23] I switch to the blockchain.com page for the final time before at [4:28] the first confirmation shows up. I then switch immediately back to the "test mode" page and there is NO notification of any kind (to indicate the first confirmation has come in). I then scroll down to re-document the information on the history page, wait for some sort of notification (which never comes), and then after a good mite I drop the betting credit amount down to "1" and play a hand, which I win, and the immediately scroll down to show the new "won" hand registering at "0.0001 BTC" with "551" (test) credits. Having at this point confirmed what I suspected happened when I made the 0.03 BTC deposit (which is the subject of this thread) I THEN went ahead and hit "reload" for the page, and that is when the pop-up message finally came up, and the credits were adjusted to "real BTC" credits. During the 0.03 BTC incident in question I never got to the point of reloading the page, but that still doesn't matter because as you can see, during the previous "test mode" page (when the first confirmation came in) the "1" credit bet was calculated as 0.0001 BTC, and so the likelihood was that when I bet the first credits after the deposit hit on December 28th, 2019 those credits were calculated as the full 0.03 BTC deposit amount (Oh, how convenient) which wiped me out without me even knowing that I was playing for real credits - just like you see here before I reloaded the page. You COULD argue that once I reloaded the page the FULL 0.01 BTC was used as the starting points for my "real credits" (without accounting for the one bet I made (for "1"0 credit), but keep in mind that I only bet the "1" credit, and not "10" - by which the casino could use the argument of "plausible deniability" because I bet the equivalent of the full amount. The ultimate point is that there is a SERIOUS glitch in the system, and one which ended up making it LOOK like I had bet the equivalent of my entire 0.03 BTC deposit n December 28th, 2019. But we can now see that something is "fishy" - regardless of whether it was intended this way, or not.

So now I have documented the situation, and I invite any feedback. Hopefully, you can all see now why I have been pushing this. I know something was just not right.

Thanks.

Okay everybody. I have some (what I believe to be good news) By the way, sorry for multiple postings. I am new here, as you can see. I don't know the rules. I am NOT a troublemaker. I just have a JUSTIFIED grievance which I am trying to present. The good news is that I think I now have my CONCRETE evidence.

Between my previous message and now (checking this forum to make this post and seeing the above few responses) I decide that the BEST thing to do was to make a deposit of 0.01 BTC, which is the amount that I WON when I made my PREVIOUS deposit into BitcoinVideoCasino ( on December 24th, 2019 - when I deposited 0.03 BTC, and then won 0.01 BTC, and withdraw 0.04 BTC - successfully).

As I mentioned in my previous post (above) I wanted to document everything with video, which is exactly what I have done (using CamStudio) and to my pleasure I have found the following (of which I have CLEAR video evidence for anyone who might want to see it):

1. I made my 0.01 BTC deposit which can be found here:

https://www.blockchain.com/btc/tx/19e35d55e004c55d8f069694921b326e3d1525a32e28720ca257349dd496c855

and which is on the "third" confirmation as of writing this sentence. I screenshot the entire deposit process, and the 0.01 BTC send it showing clearly in my Coinbase account.

2. I started playing in "test credit" mode, but THIS time I was very careful to bet only 10 credits (that is 10 out of the 1,000 credit which are provided (free) daily. So 100 credits would be clocked in at .01, and so to be completely safe I bet only 0.001 ( 10 test credits ) per hand, in a 10 creditis -> win -> 20 credits -> win - > 40 credits - lose -> 10 credits. I was also sure to pan the video capture down at regular intervals to show/confirm that these bets were clocking in at "10 credits", "20 credits" etc., as well as proof of these amounts in the (20 previous hand) "my games" history log. In the video each 10 "test" credit bet shows as 0.01.

3. I played very carefully at this 0.01, 0.02, 0.04 (test credit) rate as I waited for the first confirmation to clear on the above blockchain.com page. I refreshed the blockchain.com page several times to ensure I was able to catch the first confirmation as close to it being logged as possible. After around 10 - 15 minutes (with the time of the transaction documented on the blockchain.com page I finally saw the first transaction go through...

AND THEN...

4. It can be UNEQUIVOCALLY seen in the screen capture that there was NO/ZERO pop-up window which came up on the "test credit" page I had been playing since the video capture started rolling... BUT, BUT, BUT, BUT.... I then played another hand at 1 (one) credit, and that hand was logged as 0.001 BTC, compared to the PREVIOUS hand, which was logged as 0.02 (which I had played at 20 credits). IN OTHER WORDS, the actual BETTING AMOUNT was adjusted so that if I continued betting 10, 20, 40, etc. those would be counted as 0.01 BTC ---> which is EXACTLY the amount of BTC I DEPOSITED!!! Don't you see, folks??? I was right all along!

It was only after REFRESHING the page that the game went into PROPER "real BTC" mode. That means that there was ZERO notification that I had switched from "test/free" mode to "real BTC" mode, BUT, BUT, BUT I was betting ACTUAL BTC under the GUISE of betting test credits. It's as clear as day! And I would be happy to let any of you see it, and encourage you to even try if for yourself to confirm.

If it was just an issue of the game continuing to log my bets as at the "test credit" amount after the deposit was credited then that would have been okay. But this is NOT the case. What's happening is that the game is switching to the REAL BTC credit value while NOT notifying you, and doing so WHILE you are playing what you think are (and APPEARS ON THE SCREEN to be "test play").

So, as it stands right now I am actually UP 3.5 credits (from 100 credits (0.01 BTC) to 103.5 credits (0.0135 BTC). But since this is clearly a "fishy" situation I will NOT continue betting until I can some feedback on this thread.

Hopefully, I have explained the situation clearly enough for you all to understand, and I have the VIDEO EVIDENCE sitting here right on my computer.

Please let me know what you think I should do, assuming this new info I have provided here is accurate and legitimate.

I think I now really have a case here.

----------------------

amendment (so as not to multiple-post)

Here is a screenshot from the video capture which shows the part of the process where I bet 1 credit (our of 500 "test credits), and won the hand (2 credits), but the credits were clocked in at the "REAL BTC" quantity of 0.0001 (instead of the "test credit" quantity of 0.001). Sorry, I got the quantities off in the main message above - but my main argument is sound and backed by the evidence:

https://imgur.com/sTgpjyj

IN this screenshot it is made to APPEAR that I am playing 1 credit (0.001) in "test mode, but I am actually playing 10 credits (out of the 100 credits which the 0.01 BTC deposit is worth). If I had continued playing the 10 credits of the last hand it would have wiped out my entire 0.01 BTC deposit in ONE HAND - which is EXACTLY what BitcoinVideoCasino is accusing me of having done with the 0.03 BTC deposit which is the subject of this whole thread.

My concise replies to the above remarks are :

1. I DO believe that the UI is INTENTIONALLY set up to trick players. Think about it: If you were running a business like this, and trying to do so legitimately, would you set it up so that there is NO DISTINCTION between "test/free credit" play versus "real credit" play? Just think about that for a minute. The same situation exists on Bitcasino.io (which I used on recommendation from another forum member here after the incident in question). On THAT site they conveniently post the amount you are wagering in the more complicated "micro BTC" amount, and if you try it out you will see how confusing that is for someone playing the first time. In other words, these casinos INTENTIONALLy set these things up in "tricky" ways in order to them claim "plausible deniability" when players actually get caught up in the "trick". Now for Bitcasino.io you legitimately argue that it is the responsibility of the PLAYER to do the calculation of the amount they are wagering. Fair enough. It's inconvenient, but at least the player is ultimately IN CONTROL.

In the case of my 0.03 BTC wagered on BitcoinVideoCasino.com there was a "glitchy" pop-up that came up, which was NOT the same as what had come up in past deposits I made in that casino. And once that came up THE FIRST thing I did was check the balance, which had NOT shown up in "real credits". And YES, the screen is supposed to change once the real BTC is credited, which it DID NOT, because I played NUMEROUS hands after the 0.03 BTC was supposedly credited. Also, the alleged 0.03 BTC is INCONSISTENT with my betting amount which are recorded for the PREVIOUS deposit of 0.03 BTC which I had made on Dec 23rd (on which day I deposited 0.03 and played my usual much lower betting amount of .0002 to .0008 (with .003 being the LARGEST bet I made (in other words, the "final big bet") before cashing out with a 0.01 BTC win ( 0.03 BTC (deposit) and then 0.04 BTC (withdrawal). You can see that ACTUAL betting record here:

https://twitter.com/TranscriptJunky/status/1214743945315414018

As for requesting the 0.03 BTC I,, of course, realize that your reasoning is valid. Who am I to ask one casino for an EXTRA 0.03 BTC that I bet in ANOTHER casino. My reasoning, however, is that if I had not LOST the original 0.03 BTC due to NEGLIGENCE (if what I am claiming is true) then I would NOT have felt the need to "chase" that 0.03 BTC with another 0.03 BTC. Again, the LOGIC of this request is not what's most important. It is a "settlement request" - like just when celebrities "pay off" accusers to made bad press "go away". I feel like the ILLEGITIMATE loss of my original 0.03 BTC at BitcoinVideoCasino was due to negligence (and even INTENTION) on the part of the casino, and I am asking for a settlement. That is NOTHING out of the ordinary when compared with "settlement requests" in the legal world. It doesn't even MATTER if my request is "illogical". It is a "settlement request" based on the nature of the situation. In the past I have played at this same casino, and LOST, but NEVER made a fuss about it. In this case I believe there was INTENTIONAL trickery going on, and the fact that they are unwilling to address the situation in any sort of proper way, and that I CONTINUE getting emails from these assholes, is kind of evidence of that.

I will CONTINUE reporting this casino to relevant authorities, and providing evidence of my experience on social media. The only contact info they have on their site is an email address, and their customer support people are so uncoordinated that they don't even kee track of who they respond to, nor when) and their domain is registered in Panama. Does that sound like a professional operation to you? I found them via a Google search, in which they show up on page 5 of that search. So Google kinda of gives them a "stamp of approval" so that people like me find this casino through a simple, innocent Google search, and then end up in this sort of mess.

My goal is to prevent people like me from doing a Google search, discovering this casino via that Google search, and then depositing fund which (for WHATEVER reason) end up being UNINTENTIALLY wagered by me in an amount which is (based on documented evidence) SUBSTANTIALLY out of sync with my past betting behavior -- the record of which, of course, includes merely 20 previous hands, and which we have ZERO proof of the legitimacy of that record (other than my personal agreement that the 19 hands (before the magical "full deposit" bet was made directly after it was credited) are accurate.

Again, my core issue in this situation is that there was SOME kind of glitch (which I believe is PARTIALLY or FULLY intentional) which resulted in me placing my ENTIRE deposit as a bet on ONE HAND - the FIRST hand no less. And by the way, if I had one that hand I would most likely HAVE contacted support to ask what had happened, because I would have been concerned that the betting as "out of my control' and I wouldn't have wanted it to happen again. So the answer is "NO"! I would have NOT been happy if I had won that first bet. Also, when I play blackjack I like to play for a few hours. I would NOT have played one had like that. But that's a statement of opinion (although it IS feasibly supported by my betting patterns in the 19 previous hands recorded on the history page in the link above).

So, I HOLD to the claim that my full 0.03 BTC bet was made WITHOUT MY APPROVAL. And while I RECOGNIZE that also requesting the additional 0.03 BTC is a bit "too much" I DO NOT believe it is outside the bounds of a "settlement request" as described above. IN addition, as the other poster hinted at, the overall response of this operation is (in MY words) HORRENDOUS, and I believe could be considered "legally NEGLIGENT" in and of itself. By that I mean that if this issue had been addressed IMMEDIATELY, and in a PROFESSIONAL manner, I would NOT have felt the name (on the NEXT day after the loss) to "chase" the 0.03 BTC in the other casino.

This is where I stand on the issue at this point. Again, it DOES NOT MATTER what the people on this forum think about my ethics in this situation. I know what is true, and that there was an ERROR which lead to me losing 0.03 BTC in a way which was NOT in my control, AND that there has NOT been a proper method by which to PROPERLY redress my grievance, and so I am now taking it into MY OWN HANDS to expose this issue to the wider internet public.

Plain and simple.

[UPDATE - related to  ongoing (lawful) action being taken against BitcoinVideoCasino, related to my 0.03 Bitcoin deposit made on December 28th, 2019. This information is posted for documentation purposes, and to (hopefully) help future potential players make an informed decision before depositing their Bitcoin into this online casino]

The following third tweet has been made related to this issue:

Online Casino Scam Tactic Examples (#3) - "Deceptive User Interface + Deposit Process" #gaming #gamers #esports #Bitcoin #BTC #ScamAlert #scams #CustomerService #onlinecasino #cybersecurity #privacy #BigData @BTCVideoCasino @Kitboga @JimBrowning11

Tweet URL : https://twitter.com/TranscriptJunky/status/1214743945315414018

which has already gotten SEVERAL likes.

In addition, a formal report on this issues has been filed at :

https://www.askgamblers.com/submit-complaint

and email confirmation has been received informing me that the complaint has been received by them, and is being evaluated.

I will be filing similar complaints with additional sites like this over the next few days/weeks.

@TMAN - Appreciate that. As I said, I am simply documenting what has happened (as factually as I possibly can) and allowing people to see the nature of how these BitcoiVideoCasino folks operate. Like I said, I am taking additional measures OUTSIDE of this forum to deal with this issue in a legal manner. I appreciate you noticing my sincerity in at least presenting the information in an organized manner. And maybe those merit points will be useful if/when I interact with this forum into the future.

Okay folks. I thought I would just post this follow-up, mainly as further evidence of the illegitimacy of the BitcoinVideoCasino operation. I received the following email (out of nowhere) on January 3rd, 2020 (three days ago), and although I was hesitant to respond, I did so just to see what would happen. You can see clearly that my ORIGINAL email to support is included (since this "Cormac" person included the original emails in with his (in other words, he simply hit "reply" to the original thread. Then he claims that "Cormac here from the support team, firstly let me apologize for our delayed response, some of the team were off for the holidays." IN other words, this clown didn't even have the intelligence to realize that he was including the entire history of my correspondence (since December 28th, 2019). Keep in mind that these clowns are claiming to be "professional" Does this look professional to you? I have also included my response. now, regardless of whether you agree with what I am asking for in my response (which you can see is written diplomatically) that doesn't matter. I am CONTINUING the process of taking legal action against this organization, and this new round of unprofessional customer support is FURTHER EVIDENCE for my case. Their support people aren't even coordinated enough to respond properly to the customers. Keep in mind that the scammer who is running the "BitcoinVideoCasino" account here made the argument that "If the OP had contacted us through the proper channels... blah, blah, blah..." Based on this follow-up correspondence, does this look like a "company" which is conducting itself professionally? I will let you all judge for yourselves. I am just providing the hard evidence. Keep in mind that I wasted AN ADDITIONAL 30 minutes replying to these sociopaths - valuable time that I could have been doing actual paid work. Also, there has been ZERO reply since sending my reply three days ago. I'm just laying out the evidence here. I am also in the process of VERY MUCH continuing to take action against this operation, through legal means, just for the record.

---------------------------------------------------------------

email from "Cormac" on January 3rd, 2020 - over a WEEK after the first round of emails to support were sent, and responded to in a highly unprofessional (negligent) manner

------------------------------------------------------------------

from : admin@bitcoinvideocasino.com

Re: BTC has failed to be credited to my account after full (9) confirmations. Please respond ASAP.


Hi [name],
Cormac here from the support team, firstly let me apologize for our delayed response, some of the team were off for the holidays.
I will do my best to help you locate your missing deposit. Can you please send me the receiving address of the missing transaction in 'text' form?
Please copy/paste the address to avoid any errors.
Best regards,

Cormac

----------------------------------------------------------------------

my response - around one hour after receiving the above email - on January 3rd, 2020

---------------------------------------------------------------------

Cormac,

I have already had some very negative exchanges over this issue with your support people (including a response (copy-pasted below) within an hour or two of my initial message to your support email address, to which I responded very negatively, because there was no indication from that message that the situation would be remedied.

<response from “Diana” within a few hours of my initial “very polite” first message>

Hello,
I checked your account further and I see that you made a bet in blackjack (0.03 btc) only a few minutes after the money got credited to you. If it hadn't been credited successfully, you wouldn't have managed to play the game, that is why I assume that the funds got credited successfully and the reason why you don't see any funds is because you lost them, not because the money wasn't credited.
Best regards,
Diana
</response from “Diana”>

I am responding to this email simply because you have emailed me for further information, and although that seems to be inconsistent with the correspondence I had initiated (in a very POLITE and PROFESSIONAL manner) at the time of the incident, which was EXTREMELY counterproductive, and resulted in the following :

-   Me not being able to EVEN USE/PLAY my 0.03 BTC
-   Me feeling the need to “chase” that 0.03 BTC (of which I have proof of the transaction) I the BitcCasino.io (which I also lost)
-   Me enduring SIGNIFICANT emotional aggravation, in addition to a SERIOUS aggravation of my chronic back problem – which resulted from all of the sitting I ended up doing trying to “get back” the 0.03 BTC I put into your casino.
-   
I am responding because it seems that you are offering SOME sort of potential to rectify this situation.
If you go back and read my VERY FIRST message you will see that I was polite and diplomatic. I became angry (IRATE) when “Diana” responded with what appears to be a very one-sided and “final” decision o my case (which I believe was based on “faulty” information related to my deposit (of which I have ample evidence).

You can find my original email if you scroll down to the very first message of this email thread.

I have made AMPLE attempts to resolve this situation in a timely, and professional/diplomatic manner, which I believe was NOT reciprocated. In the past few days I have also taken this issue to the wder public (via Twitter) and begun the process of filing formal complaints with relevant organizations whose purpose is to deal with these sort of situations. I would be willing to discontinue those efforts if you are willing to provide the following remedy :

1 ) crediting my account with 0.06 BTC – which accounts for the original 0.03 BTC I deposited (screenshots attached) PLUS he 0.03 BTC I used to “chase” the original 0.03 BTC. My intention when I deposited to 0.03 BTC was to REPEAT the same thing I did on December 24th, which is to use 0.03 BTC to win 0.01 BTC (so 0.03 total – see screenshot) and the withdraw the 0.04 BTC. If you agree that, under these circumstances of this situation (ex. Chasing the lost deposit with another 0.03 BTC, the mental and physically hassles, etc.) my claim is “reasonable” then what I plan to do is ACTUALLY PLAY the 0.06 BTC I am requesting (on your site – as I have in the past), and if/when I can bump the 0.06 BTC up to 0.07 BTC I will withdraw that (which would be in line with my original plan to do the 0.03 BTC deposit, and then withdraw 0.04 BTC (like I did on December 24th). If I lose the 0.06 BTC then I will accept the loss. In addition, if you agree to this I will post on BitcoinTalk that you INDEED reviewed my case and agreed to the remedy I have requested. You folks have PLENTY of $$$, and so my request for the 0.06 BTC is a “drop in the hat” – but a VALID request under the circumstances). In all honestly, part of me wants to ask for a BIT MORE due to the aggravation and physical pain (in my back), but I WON’T do that, because I would be content if you just “did the right thing” and I at least get the total 0.06 BTC (in CREDIT form on your site (blackjack) which I ended up having to “put up” as a result of this situation.

Again, I believe it is in your best interest to fix this situation. I would have not had any problem if this had been PROPERLY addressed from the time I sent the intial POLITE/DIPLOMATIC email as soon as I realized that there was something wrong with my deposit. I have played your site SEVERAL times in the past, and even LOST on a few of those occasions. So this is NOT me trying to “get one over” on anyone. I hope you will see that my claim is valid, and will “do the right thing” here.

Like I said, I am attaching the screenshots, and urls of the blockchain.com records of the BTC deposits in question. This includes the screenshots of:

the 0.03 BTC I deposited on Dec 24, 2019 :

https://www.blockchain.com/btc/tx/0eadea288efd0b8e0f0966745673de38e63f571c9e4d89a6805a55ee149df2e8

,
 and then the (successful) withdrawal of ~ 0.04 BTC I did on that same day ( 0.01 BTC win, which I then used to buy some cards in another game),

https://www.blockchain.com/btc/tx/02c3f482443557091fb2e617bc517d3f2a7e9e49104e30a274ae2bd18e0091c9

PLUS the 0.03 BTC deposit in question (on December 28, 2019 :

https://www.blockchain.com/btc/tx/0eadea288efd0b8e0f0966745673de38e63f571c9e4d89a6805a55ee149df2e8

PLUS the “chaser” deposit of 0.03 BTC (on December 29th, 2019) to Bitcasino.io (which I accidently wrote as “Bitcoincason.io” in the memo)

https://www.blockchain.com/btc/tx/9ba609af5c16831cb1b2b061870aa9d1aaed0c9fc9766dfda9a1c2e027e4e0e8

I am attaching the corresponding screenshots of each of these transactions to this email as well, so you can visually see everything.

I hope we can make this hellish incident just “go away”. If you do INDEED “make this go away” then I will CONSIDER playing blackjack again at your casino in the future (as I have in the past). HOWEVER, I would want to see some sort of change made I your interface to prevent myself (and some other people who have claimed to have had the EXACT same thing happen to them) from potentially having this problem again (y which I mean tweaking your UI so that there is NO CHANCE of mixing up “test credit play” with “real credit play – perhaps by requiring the user to enter a password in a pop-up menu BEFORE they are allowed to continue playing (once a deposit is made) so that there is NO QUESTION as to if they are playing test credits” or “real credits”.I DEFINITELY do not want to have to go through something like this again. It has been physically and mentally draining, an a HUGE “time suck” taking away time from other important work tasks I have to do daily.

Please update me ASAP.

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end of my response

---------------------------------------------------------

Hi. My retaliation is based on the fact that I have seen this very same type of scamming behavior on other sites, and am getting sick of seeing these types get away with what they do. I made it very clear that I had made deposits, and played on, this site multiple times in the past - whic of course only makes the situation WORSE, because now I understand that (in RETROSPECT) I was interacting with a site which has "beyond a reasonable doubt" evidence of "scammy" behavior in the past.

I am NOT backing down on this one. I have ALREADY made the decision to take lawful action, within my means, to expose this site - which has now cost me (just in this most recent incident -> 0.03 BTC ( + another 0.03 BTC in "collateral" expense (by which I made the CHOICE to play another 0.03 "chaser" (on Bitcasio.io - another site of "questionable repute") to try to remedy this situation on my own (assuming the admin of this site would not be reasonable - which I think reasonable people here can see that they clearly have NOT been at this point. -- which is also part of the reason I am taking action. This incident also had negative health effects on me (including insomnia, serious back pain, etc.) which I believe were mainly the result of "unjustifiably" losing the initial 0.03 BTC, which then lead to a spiraling effect). Had I not had the 0.03 STOLEN from me this wouldn't have happened, because I would have had proper control of my bankroll. I am not a "newbie" to gambling.

Again, no matter what ANYONE on this board says at this point, I have ALREADY made the decision to, and BEGUN, taking LAWFUL action, using any/all channels available, to deal with this situation. This is not about my single ONE PERSONAL INCIDENT, but out of frustration by the fact that these sites get away with what they do because they know that people will bend over and take it without investing the time/energy to retaliate. It is my CHOICE, and my RIGHT to take LAWFUL action (through proper direct and indirect channels) to file a formal complaint against these types of operations, and spread the evidence through any/all legal channels (ex. social media, etc.).

This is all I will say for now as I continue this process. I appreciate your response, though.

Happy new year.

I think there is some truth to the claims of the OP, specifically about Bitcasino.io

I ut 0.03 BTC into their casino after I had a 0.03 BTC deposit "disappeared" from my account under the guise that I had "bet the entire 0.03 on one busted hand shortly after it was credited to my account". I then put a 0.03 BTC "chaser" into Bitcasino.io, and after playing for a good 24 hours it became clear to me that there are several red flags in their system. One is that they don't provide you with a clear conversion calculator for the micro amount of Bitcoin, so that you know how much actual Bitcoin you are betting. Surely the argument could be made that it is the user's responsibility to know that, but if one is confused they could easily end up doing what I did and bet a significant amount of their deposit out of confusion. There are several additional elements of the site which are (to anyone with common sense) clearly designed to "guide" the player towards performing actions that are in the house's favor, and against the interest of the player. A few of these include, "tricky" betting denominations which are strategically placed on "unsuspecting pages" (the denominations are trickily switched) which confuse the player into betting in higher denominations than they likely want to (speaking for myself only - as this happened to me). Also, there are two buttons in blackjac which allow you to redo the same bet amount as your previous hand (the lower button), or DOUBLE your previous bet (the upper button). What they do is if you "push" a hand the "double" button SKIPS to the next higher level. In other words, they switch it UP even though you didn't win the previous hand, and the player ends up clicking the button THINKING that it is the same amount as it was in the previous hand, but the house has manipulated the amount of the button in a way which is difficult to detect if the player isn't paying close attention.

It eventually became clear to me that the algorithm being used by the house had evidence of such manipulation (in my opinion) that I literally stopped playing my remaining few thousand credits, based on the "ooportunity cost" of me sitting there playing a game which has indications of being significantly "rigged" (and not the "normal" level of "house advantage" type rigged).

I believe the OP is onto something in their claim here. I chased the 0.03 BTC which was blatantly misappropriated from me on BitcoinVideoCaino (be sure to check out all of the scathing reviews of that wannabee casino by doing a simple Google search for "BitcoinVideoCasino scam") with 0.03 BTC on Bitcasino.io, and it eventually became pretty clear to me that BOTH of these online casino sites are using fine-tuned manipulative pratices with their user interfaces which anyone with common sense can clearly see. I also believe that these "companies" have operatives monitoring these boards, whose main function is to "gatekeep" with manipulative information and misinformation which is intended to mitigate complaints against these operators. This makes perfect sense, no course, if you are the operators of these sites - that you would have people monitoring as many potential "problematic public information venues" as possible to deflect heat off of your questionable operations. This is not rocket science.

The good news for me personally is that I only sent these sites a combined total of 0.06, and I consider the experience a relatively small price to pay to be armed with experience-based information so that I don't fall for these "traps" into the future. I have seen a significant number of posts throughout the internet citing similar issues with these types of sites, and the posters of some of those comments lost a lot more than I did.

Live and learn, as the saying goes. But it IS helpful to file these formal complaints in a public venue so that this information can be available to people into the future, so that they can make an informed decision as to whether to send their funds to these companies. For BitcoinVideoCasino and Bitcasino.io I would personally advise AGAINST that, based on my experience using these sites.   

Thanks to the OP for sharing this.

You're full of sh*t, you sociopath. The smart people know that very clearly. Fat chance that user who gave you the "bad reputation" will take it back. I'd be willing to bet you that 0.03 BTC that they won't. Hahah.

The internet is FULL of scathing reviews of your site. You're provided NOTHING of any substance to prove the claims against you are wrong, other than citing that "others reached out to you". Personally, I would have no issue with a little "man to man" meetup to "sort things out", but I'm sure you've got that all covered - because you're a sociopath. Oh well. Sucks to be you. Sociopathy has a short shelf life. My magical power of intuition tells me that this forum is CRAWLING with "operatives" whose function it is to clandestinely defend your operation. There's nuthin' I can do about that other then be armed with the information.

I stand by my original claim that your site is using various tactics which are manipulating cryptocurrency out of people, and the anomymous nature of your operations is one (of several) pieces of proof of that.

Your response is as void of substance as your little wannabee online casino.

Now go play in your sandbox (with your bots) and leave the adults alone...

I agree with you. However, I wouldn't be in the position has the 0.03 BTC been taken from me in the way that it was. Again, I'm not going to argue with people about who's at fault for me having 0.03 ($220 USD) disappear because the managers of an online casino who have NOTORIOUS horrendous reviews posted all over the internet can't have the couth to present their UI in a way which prevents players $$$ from disappearing into the void. If you all want to still argue about then then ADMINS - PLEASE DELETE MY ACCOUNT here completely. I am so disgusted by this whole affair. Like I said, I am playing the "chaser 0.03 BTC) to get back the original 0.03 BTC because I am so disgusted about having that 0.03 stole from me in the way that it was. I'm not going to argue with any you any more about this. If you can't see the crime that has happened here then I honestly just feel SORRY for you. If anyone wants to further attack me then admins, please delete my account completely. To all of you who have been supportive I much appreciate that. I probably will NOT be responding further on the two threads I have posted here. It is up to admin to decide what o do.

But yes, I definitely do need some sleep.

Okay everyone. I have decided to simply deposit another 0.03 BTC into the https://bitcasino.io site, and have been playing all day, with the goal of (hopefully) recuperating the 0.03 that disappeared in BitcoinVideoCasino. It's 2 am where I live, and am have literally been up playing black for like the past 24 hours. My body is literally ready to collapse, so I need some sleep. The https://bitcasino.io interface is much more welcoming, and I haven't had any issues so far. I will say that I am quite sickened by this whole experience. I'm just a guy who wanted to play a little blackjack, and this whole incident has been both disturbing and demoralizing. I I recoup the original funds that will be ideal, but if not then that will just be unfortunate. I honestly just don't have the energy to have this sort of insanity on my mind, and so I will just put some closure on this and move on. And no, I am NOT going to argue with anyone about who's responsible for this mess. Just use your common sense. If some of you can't get that there's something a bit "off" about this whole situation then I certainly don't have the energy to debate about that. There are much more serious things going on in the world right now than this craziness. As for the BitcoinVideoCasino creatures, I just feel SORRY for them.How can you be so lacking in basic morals and function in the world? So that's my take on the situation. I'm not going to subject myself to this sort of insanity. Its not worth it. I will also probably disengage from this forum as well. It seems like there are some nice folks here, and I have appreciated the feedback, but I have been wanting more and more to just disengage from pretty much everything lately. I found this site when I searched for "reviews on BitcoinVideoCasino" after this recent debacle. You folks have overall been very helpful in providing feedback, and I appreciate that. I'm just getting to old for all of this stuff. I also live overseas, which provides a whole other dimension of chaos. Trust me. As I was compulsively gambling all day today I just came to the realization that it is not worth get myself sick over stuff like this. If this thread stays up into the future, maybe it will help other people avoid getting caught up in this same predicament. Of course, this is the last thing I wanted to deal with over the holiday week. So I think that's all for me now. I am exhausted at this point. Good luck everyone...

Yeah, don't worry man. I already chewed them out beyond repair. Plus, I've just spent literally the ENTIRE day playing blackjack, and although I'm not losing, I haven't done any of the other things I need to do. So I'm just going to try to recoup the ADDITIONAL 0.03 Bitcoin I have now sold, and then just stop playing ANY gambling games. This is affecting my physical and mental health at a time when I was already stressed to the very edge.

Just a bad situation all around.

I appreciate your kind words. If nothing else, at least I discovered this nice forum through this catastrophe.

Need to stay positive these days...