956Vette, I've already sent the information requested by private, we have a privacy policy but you are free to publish your own information.
Some of the headers of your received emails are spuffed emails. It can be a "man in the middle" attack between you and us. As I recommended initially go to the police.

I was skeptical for several reasons:

- There were 4 previous transactions with different amounts, in one of them the IP of buyer and seller were the same.
- The buyer never replied to any of our emails.
- After initiated the inspection period the buyer has the option to release the payment, but he never release the payment.
- You contact us three times about this and I told you two times that request the of release payment (a option in the seller panel), but you preferred to wait until the transaction expire.

And finally the payment is released but strangely you do not receive it. For me it was very rare. But after seeing the emails spuffed undoubtedly some kind of scam has occurred and will do everything possible to help you find the culprit.

About your final insinuations, this never happened before, since 2011 never. All "problems" that can be found about us are occasional delays during network problems with the stress test or malleability.

Scammers have tried numerous types of fraud with spoofed emails and phishing addresses, all alerts on our website have a reason for being there are 4 or 5 attempts of scam every week. I already requested all our emails with respective headers to try to find out what happened. But in my opinion this time seems more likely that somehow the customer entered a wrong address copied from somewhere.

Probably is necessary to verify the address before release payment to avoid these situations (we work on it), but this was not something predictable, in four years has never happened.

We have all logs and everything has a demonstrable record, and we have informed to the customer that we can cooperate with any investigation by the authorities of his country and provide them all the data that require. I think we are providing all possible help, and I'm sorry if you do not feel the same.


Regards,

BTCROW

In each transaction the user sets and confirms the payment address when confirming the transaction and email, at the beginning of each transaction.  When the payment is released is sent to that address without further confirmations because it was confirmed at the beginning.

Many users use our platform every month, even with larger transactions and is the first time something like this happens. I do not know if it is an error copying the wrong address or you have been the victim of some kind of scam but we have only done our part and paid to the address listed on the transaction.


Regards,

BTCROW.

Dear customer,

I do not understand how it happened but that address appear from the beginning in your transaction:



Our payment: https://blockchain.info/tx/6c90aa749b6364fb18941166bee880c75ee3c9d05eba738099bd9cd7423c540e

It could be that you added the wrong address, or some kind f scam with spuffed emails and a spuffed website. We need all our mails with the header to find the problem if any of them is spoofed. When the transaction expires the payment was released. You contacted us twice last week and knew that the payment would automatically be released after that time.

We keep logs of IPs and can collaborate with the police to resolve this situation.

Regards,

BTCROW

Due to problems in our bitcoind we have had minor delays. The buyer requested the payment on 22th and was paid on 24th.
 It was not 12 days.


Where? We are the first and the oldest bitcoin escrow. And we've had little problems but no one can say that about us. More than 10,000 transactions without any major problems.

"Scam"?

No, The only thing are delays in releasing funds during the stress test.


Nobody can say that.

It was an exceptional delay due to the stress tests. We apologize for any inconvenience caused.


Regards,

BTCrow.com

We appreciate you have contacted us early to avoid the scam. We've contacted to the freehosting used for spoofed emails and soon will update our system to prevent this situations.

Regards,


BTCrow.com

There has been a CL scammer trying to spoof btcrow.com emails. Most email providers flag these emails as junk because the sending IP does not match our SPF record.

Pattern the scammer uses

1. Selling mining hardware on Craigslist for BTC.
2. Sends a BTC payment address in a spoofed email.
3. Misspells the victims email address (e.g. user@gmaii.com) so their intended victim does not receive the genuine btcrow.com email.
4. Sometimes uses a fake BTCrow.com page (on free web hosting) in order to fool victims.

We have posted simple security tips prominently over BTCrow.com. Following these tips will ensure a safe transaction.

The most important factor is to confirm details of your transaction on BTCrow.com. We have added a page where the viewer must type their email address before viewing a transaction. This ensures the viewer's email address matches what we have on record.

Unfortunately some people have been scammed by this person. Most of these did not follow the security precautions or did not visit the BTCrow.com site to check if the transaction was genuine. They simply sent bitcoins to the BTC address in the spoofed email.

We've just cancelled all three escrows with this seller. Buyers should have received their refunds by now.

Sorry about that we had a minor issue with the process that checks for confirmations. After we became aware, it was fixed within minutes.

Escrows should now be credited within two minutes of having six (6) confirmations.

It turns out the person entered the wrong email address/domain in the first contact-us web form. Their first contact used a safe-mail.com email address. It should have been safe-mail.net.

To the person using a safe-mail.net email address contacting us with scam accusations.

The reason you haven't received a reply from us is because your email provider (safe-mail.net) has rejected every email (from gmail) we have attempted to send to you over the past several days.

Please use another email provider so we may reply to you. We have no other way of contacting you.

Alternatively you can leave us a message on bitcointalk.org.

There's quite a few threads. Google "btcrow.com site:bitcointalk.org"

Unfortunately there have been scammers on bcchanger. This however is no reflection on btcrowcom.

We took over the bcchanger.com website, but simply haven't had funds to progress the site to where it should/could be. We certainly do not condone or take part in scamming. We have a zero tolerance for scamming, anyone caught scamming on bcchanger is immediately banned from the site or exposed in the forum.

 

We don't have an auto release feature.

For this situation the seller can request release of escrow. This will send another email to the buyer with instructions of how to release the escrow.

If the buyer consistently fails to release and does not raise a dispute we will manually release the escrow.

I know this reply is a little late but it's left for anyone wondering what happened.

The original poster had their escrow processed successfully. However the release time was a little longer than they expected.

Recently we have streamlined the release process to enable much faster escrow releases while maintaining a high level of security.

Just to clear this matter. The original poster was paid out it took a little longer than they expected, but still withing the 24 hour period.

For security reasons we have a manual fail-safe procedure to release each escrow transaction. Normally we release very fast, however due to time-zone differences it occasionally takes a little longer.

Recently we have improved the service so that escrow release times are much faster.

We have been using SSL for years. e.g. https://btcrow.com/startescrow.php

The OP requested I post here to prove I'm the owner of the bitcointalk.org BTCrow account.