BTCROW.com holding my bitcoins and not releasing them

[viraldemos]

I had an escrow transaction ten days ago and the buyer had authorized to release the funds.  Two days past by and still no signs of my bitcoins (0.5btc) and I sent in an email.  No response, I sent one the following day and finally got a response:

Please you can confirm your address?

Your transaction has been created but rejected in the blockchain by the
Ongoing Transaction Malleability Attack. More info:

http://www.financemagnates.com/cryptocurrency/news/malleability-attack-a-nuisance-but-bitcoin-not-broken-pundits-say/

https://bitcoinmagazine.com/articles/the-who-what-why-and-how-of-the-ongoing-transaction-malleability-attack-1444253640

In the next few hours I will send any pending transactions manually but
I need your address confirmation.

I hope you understand that these problems are beyond our control.

That was the last I've heard from them and it's been over a week now.  I had the buyer click on the release funds link a second time and still nothing has been delivered to my wallet.  What is going on??

Copy of escrow log:

https://i.imgur.com/2mQyKn0.png

[Hellacopter]

You can post your thread in the Scam Accusations section of this forum, it's the right place to post your thread there

https://bitcointalk.org/index.php?board=83.0

And it's awesome to share your experience here, warning for everyone

[zazarb]

I do not think that here you will help, perhaps this community can influence this site escrow service, but very a minimal to outside service.

[idyu]

I hope you get this fixedm but i rememer someone said they are scammers.

[viraldemos]

Finally heard back from them....12 days to finally get my bitcoins.

Dear customer,

Sorry for the delay, we had a problem and did not receive emails, and
our bitcoind server does not work correctly.

I have made the payment manually including the fee as compensation for
the delay.

Again my apologies.

[Plento]

Finally heard back from them....12 days to finally get my bitcoins.

Dear customer,

Sorry for the delay, we had a problem and did not receive emails, and
our bitcoind server does not work correctly.

I have made the payment manually including the fee as compensation for
the delay.

Again my apologies.

At least you have a good resolve.

You can close this thread.

[BTCrow]

Due to problems in our bitcoind we have had minor delays. The buyer requested the payment on 22th and was paid on 24th.
 It was not 12 days.

I hope you get this fixedm but i rememer someone said they are scammers.

Where? We are the first and the oldest bitcoin escrow. And we've had little problems but no one can say that about us. More than 10,000 transactions without any major problems.