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Economy / Scam Accusations / Re: Shapeshift.io possible Scam Alert! Read my story.
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on: April 21, 2017, 06:35:53 PM
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Hello guys,
I made 5 seperate transactions through Shapeshift.io last week (5 days ago) All transactions were for Bitcoin to Litecoin. All my transactions were worth around $1600 combined.
I have checked on blockchain and they have received my Bitcoins with many confirmations. But they have not sent me my Litecoins. I have contacted support and they said the Bitcoins took too long to confirm. And as such would refund me, which is unacceptable because they have my coins and i want Litecoins (which have increased in price since). On top of that, they have not replied to any of my emails/tickets in the last 3 days.
At the moment i am clearly being scammed.
A) I have no Bitcoins or Litecoins. B) I am being ignored by their support staff.
I will continue to email their support team, but its clear Shapeshift.io are incapable of fulfilling orders! For God's sake it has nearly been a whole week.
Hi, there! Just to verify, if you have contact our support team and submitted a ticket, they will be with you as soon as they can. Most of our tickets take 12-24 hours to complete but we assure you our team is working as quickly as they can! If you have not submitted an official ticket to our team, you will need to do that: https://shapeshift.zendesk.com/hc/en-us/requests/new
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3
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Alternate cryptocurrencies / Service Announcements (Altcoins) / Re: ShapeShift.io - Instant Coin Exchange - No Account Needed
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on: April 18, 2017, 04:27:30 PM
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really a great site is this. I am a user of changer.com but today when i visit this site i have found it is a great site.changer.com give 1 BTC=52 XMR and your site giving 1 BTC = 55.2032871 XMR , next time i will use this site. But pleases add some new payment processor like okpay,PM,payeer,ADVcash.
Hi, there! We are so glad you had a good experience using us! We will continue to add more assets for exchange over the coming months. Please note, we have a strict no-fiat policy so will not be able to ever integrate with services of that nature ALTHOUGH, they are welcome to integrate with us to provide that service on their end. Have a great day! Thank you for your reply. Next time i will use this site  have one more question: there have any refferal bounty? best of luck for this project Wonderful to hear! We do not have a referral program currently but are planning on adding one in coming months. If you would like to have your email added to the list to be contacted as soon as this is live, please email emily@shapeshift.io and she will add you to this list. Thanks!
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5
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Alternate cryptocurrencies / Service Announcements (Altcoins) / Re: ShapeShift.io - Instant Coin Exchange - No Account Needed
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on: April 14, 2017, 08:29:36 PM
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really a great site is this. I am a user of changer.com but today when i visit this site i have found it is a great site.changer.com give 1 BTC=52 XMR and your site giving 1 BTC = 55.2032871 XMR , next time i will use this site. But pleases add some new payment processor like okpay,PM,payeer,ADVcash.
Hi, there! We are so glad you had a good experience using us! We will continue to add more assets for exchange over the coming months. Please note, we have a strict no-fiat policy so will not be able to ever integrate with services of that nature ALTHOUGH, they are welcome to integrate with us to provide that service on their end. Have a great day!
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11
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Alternate cryptocurrencies / Service Announcements (Altcoins) / Re: [GIVEAWAY] ShapeShift.io giving away 10 free Litecoins
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on: February 14, 2017, 09:39:43 PM
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Wow, this is so fast, nice site. I had my LTC withdrawal in just 5s after sent the BTC. And this is cheaper than cryptsy.
Edit: just received my free LTC. Thank you
So glad all went well! is that some kind of bounty or giveaway? How I could get free LTC too? is this still open and running? I would like to hear some details too.. We are not running any sort of free campaign. Not sure what they are referencing by receiving free LTC. But it appears they had a complete, successful transaction  That's why we responded. But, nope, no giveaways going on right now!
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19
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Alternate cryptocurrencies / Service Announcements (Altcoins) / Re: ShapeShift.io - Instant Coin Exchange - No Account Needed
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on: November 21, 2016, 04:28:08 PM
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Edit: Solved, got the money back, thanks guys!
Hello, I've used the service dozens of times, never an issue, but yesterday I sent about $800 in Maid for Monero. Was sent on time, got a very cryptic "Failed" error. Now it's been 8 hours and I haven't received Maid nor Monero. Created a ticket yesterday, I know it's Saturday, but could you take a look soon?
Perfect! Glad to see all is well! Have a lovely week.
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20
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Alternate cryptocurrencies / Service Announcements (Altcoins) / Re: ShapeShift.io - Instant Coin Exchange - No Account Needed
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on: November 02, 2016, 09:14:50 PM
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What kinda service do you run? I've opened 3 different BTC -> ETH transactions and sent bitcoins to these 3 deposit addresses in one tx. And only one of my transaction confirmed & I got ETH for it. 2 others are still waiting...
You should really consider my scenario and check the deposits properly. I've been waiting for at least 3 hours since my deposit confirmed...
ps: Yes I've left message on your chat & submitted help form...
Hi, there. If you have submitted a ticket to our support team, which looks like you have from what you have said above, then our support team will be with you as soon as they get your ticket. We answer all issues in the order they are submitted. You should be hearing from our team soon.
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