"Thank you" for BTC->ETH service.  I am getting this error veeeery often. Hi, there! Ether is currently down on the site for maintenance. We will announce on twitter when it is live again: @shapeshift_io |
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Hello guys,
I made 5 seperate transactions through Shapeshift.io last week (5 days ago) All transactions were for Bitcoin to Litecoin.
All my transactions were worth around $1600 combined.
I have checked on blockchain and they have received my Bitcoins with many confirmations. But they have not sent me my Litecoins.
I have contacted support and they said the Bitcoins took too long to confirm. And as such would refund me, which is unacceptable because they have my coins and i want Litecoins (which have increased in price since). On top of that, they have not replied to any of my emails/tickets in the last 3 days.
At the moment i am clearly being scammed.
A) I have no Bitcoins or Litecoins.
B) I am being ignored by their support staff.
I will continue to email their support team, but its clear Shapeshift.io are incapable of fulfilling orders! For God's sake it has nearly been a whole week.
Hi, there! Just to verify, if you have contact our support team and submitted a ticket, they will be with you as soon as they can. Most of our tickets take 12-24 hours to complete but we assure you our team is working as quickly as they can! If you have not submitted an official ticket to our team, you will need to do that: https://shapeshift.zendesk.com/hc/en-us/requests/new |
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really a great site is this. I am a user of changer.com but today when i visit this site i have found it is a great site.changer.com give 1 BTC=52 XMR and your site giving 1 BTC = 55.2032871 XMR , next time i will use this site. But pleases add some new payment processor like okpay,PM,payeer,ADVcash.
Hi, there! We are so glad you had a good experience using us! We will continue to add more assets for exchange over the coming months. Please note, we have a strict no-fiat policy so will not be able to ever integrate with services of that nature ALTHOUGH, they are welcome to integrate with us to provide that service on their end. Have a great day! Thank you for your reply. Next time i will use this site  have one more question: there have any refferal bounty? best of luck for this project Wonderful to hear! We do not have a referral program currently but are planning on adding one in coming months. If you would like to have your email added to the list to be contacted as soon as this is live, please email emily@shapeshift.io and she will add you to this list. Thanks! |
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really a great site is this. I am a user of changer.com but today when i visit this site i have found it is a great site.changer.com give 1 BTC=52 XMR and your site giving 1 BTC = 55.2032871 XMR , next time i will use this site. But pleases add some new payment processor like okpay,PM,payeer,ADVcash.
Hi, there! We are so glad you had a good experience using us! We will continue to add more assets for exchange over the coming months. Please note, we have a strict no-fiat policy so will not be able to ever integrate with services of that nature ALTHOUGH, they are welcome to integrate with us to provide that service on their end. Have a great day! |
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^ Thanks for sharing.
However you are in the Monero sub-forum, focused on security and privacy: nobody is going to click that indirect link (at least I don't).
Totally understandable If anyone would like to, they can access it or just come straight to our site. |
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How to Purchase Monero with ShapeShift.io! We wanted to share this video that Youtuber Sean Logan created to demo using our exchange. Enjoy! Watch it here: http://bit.ly/2mH6EuL |
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Would you like to allow your customers to pay you in dozens of different altcoins? The ShapeShift Shifty Button is super easy tool to use to do just that! Emily, our marketing director, did a Facebook Live video earlier today explaining how to create the Shifty Button code so you can easily plot this on your site. Check out the feed here: http://bit.ly/2l4hcDa |
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Wow, this is so fast, nice site. I had my LTC withdrawal in just 5s after sent the BTC.
And this is cheaper than cryptsy.
Edit: just received my free LTC. Thank you
So glad all went well! is that some kind of bounty or giveaway? How I could get free LTC too? is this still open and running? I would like to hear some details too.. We are not running any sort of free campaign. Not sure what they are referencing by receiving free LTC. But it appears they had a complete, successful transaction That's why we responded. But, nope, no giveaways going on right now! |
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Wow, this is so fast, nice site. I had my LTC withdrawal in just 5s after sent the BTC.
And this is cheaper than cryptsy.
Edit: just received my free LTC. Thank you
So glad all went well! |
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ShapeShift AG Hires Michael Perklin as Chief Information Security OfficerShapeShift AG is pleased to announce and welcome Michael Perklin as Chief Information Security Officer. Michael will oversee ShapeShift's information security architecture, and ensure all of the company's services are operating with the best-practices in blockchain operational security. Im excited to join ShapeShift due to their constant innovation in the blockchain space. Their non-custodial exchange has proven that customers are safer when their user information and assets are not collected or stored, said Michael. Its an honor and a privilege to be joining such a bright, talented team with forward-thinking new technologies on the horizon. Read more about Michael on our Blog! https://info.shapeshift.io/blog/2017/01/24/shapeshift-ag-hires-michael-perklin-chief-information-security-officer
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the site is not processing transfers right now. BEWARE!
I can confirm that it's all working good for me, had an exchange few minutes back. Probably its the best instant coin exchange website right now. Thank you so much for the positive feedback Much appreciated! And so glad everything is processing well for you! |
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the site is not processing transfers right now. BEWARE!
Hi, there! ShapeShift is working just fine right now. What issues are you having? Can you please submit a ticket to our customer support team so they may assist you? You can do this here: https://shapeshift.zendesk.com/hc/en-us/requests/new We would be happy to help you there! |
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Edit: Solved, got the money back, thanks guys!
Hello, I've used the service dozens of times, never an issue, but yesterday I sent about $800 in Maid for Monero. Was sent on time, got a very cryptic "Failed" error.
Now it's been 8 hours and I haven't received Maid nor Monero.
Created a ticket yesterday, I know it's Saturday, but could you take a look soon?
Perfect! Glad to see all is well! Have a lovely week. |
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What kinda service do you run?
I've opened 3 different BTC -> ETH transactions and sent bitcoins to these 3 deposit addresses in one tx. And only one of my transaction confirmed & I got ETH for it.
2 others are still waiting...
You should really consider my scenario and check the deposits properly. I've been waiting for at least 3 hours since my deposit confirmed...
ps: Yes I've left message on your chat & submitted help form...
Hi, there. If you have submitted a ticket to our support team, which looks like you have from what you have said above, then our support team will be with you as soon as they get your ticket. We answer all issues in the order they are submitted. You should be hearing from our team soon. |
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