Since you're not responding to my question for the detailed chronology, I can't be sure if I assume the situation correctly, but if we suppose that it is, that they're not giving you any news in 4 days after you submitted documents for KYC, that is actually quite normal, as they need time to verify your details.

Working on processing your request. Kindly await a detailed response, which we will provide shortly.

I have rechecked the account, and it has been restored to normal. I still recommend contacting customer support for any login or withdrawal issues.

We apologize for any inconvenience you've experienced. We have reviewed your account, and if all goes smoothly, it should be back to normal shortly.

If you could prove your statement - please do so.

At the moment, we can prove only an opposite thing - a person who claims to receive 10 BTC from 1xBit got a negative tag from you. He sent you transaction hashes, even though they weren't signed.
But later he came up with another question, and the evidence shown in it could be considered as a proof of his previous statements. We decided to show you that in pm, but negative tag is still at this user, and you are here.

If we do not consider all other positive feedback received, and negative feedback being proved wrong - it still questions your objectiveness, and we doubt anyone should trust your opinion about 1xBit.


Hello sanalexios, joana266, SimpleMachin34, macedounius, dypper,

Answers were already provided multiple times. And the fact that you participate in our contests from most of your account make us think that you are satisfied with resolutions.

Sincerely,
1xBit team

Ghost mode on.

Thanks for ignoring my questions

Even worst that not paying the winnings is removing the bet at all as they just did here with me.
I'm still waiting for a clarification about how can a on going bet be removed. I had 4 legs won, and the remaining one was being won aswell.
There were no reason for deleting that bet, even if a delete bet option would be available. Why wouldn't I sell the bet?
I'm new user and unfortunately I can't participate in that "honest" review. You should do a compilation of the unsolved cases to the next X files season.

I'm still looking for answers.
Your generic answer dont fit it me unfortunatly.
I had all legs won, why would I edit it instead of selling it? I dont even know how to edit or remove a placed bet wtf. Can you explain me how? it is usefull in case I'm losing for sure :d

That doesn't make any sense. Betting on bo3 winner tennis that is tied 1-1 is the same as bet on set 3 winner - same market different name.

Why would I edit my betslip or remove wtv (I don't even know how or if that is possible), rather than selling it?
I had all legs won except last one, it would have been a good profit in it instead of taking the same original stake returned no?

Waiting answer. It makes no sense. Sorry. It says bet removed can you do an example how can we remove bets? Maybe on the losing ones it would be good to everyone

That doesn't make any sense. Betting on bo3 winner tennis that is tied 1-1 is the same as bet on set 3 winner - same market different name.

Why would I edit my betslip or remove wtv (I don't even know how or if that is possible), rather than selling it?
I had all legs won except last one, it would have been a good profit in it instead of taking the same original stake returned no?

Waiting answer. It makes no sense. Sorry. It says bet removed can you do an example how can we remove bets? Maybe on the losing ones it would be good to everyone

Hello Konabel, the answer was provided almost a year ago, and is in our signature post since that: https://bitcointalk.org/index.php?topic=5267172.msg56150537#msg56150537

The deposited sum was returned, and the return was confirmed by you. But when your main account received negative trust - you decided to create a new one.

PS. Does supporting such a blatant accuse should cause the same trust rating? Ask yourself next time


The deposit was credited, and now our security team checks if there were any issues in the network or on our side.
We will update this case later.


Bet slip 20733279559 was changed by the player and automatically updated with the bet 20734043929.
Thus, the previous bet was removed, and the new one stayed.
The account is not closed and don't have any restrictions - withdrawals and maximum stakes are available.


We have clarified with the team what happened in your case. And it seems that your account was closed by your request indeed, not due to violations. We apologize for the miscommunication in the previous post.
Yet, this doesn't change the fact that your account was closed with a withdrawal proceeded. And you still have opportunity to access this account by the request or once the block expires (in case you didn't request for a permanent closure).


Regarding the issue posted here: https://bitcointalk.org/index.php?topic=5357175.0
After watching this video you might think that 1xBit refunds winning bets, but keeps loosing bet.

This statement is easily denied by the winning bet right at the start of the video.
In addition, these refunded bets were placed on the known outcome, which was already stated by the support team.
Those lost bets were cancelled and refunded due to the same reason - no one would place a loosing bet on a known outcome. His withdrawals he didn't show for some reason.

It's obvious that the player tries to delude and tarnish 1xBit, which is seen by the time of his bets. He uses small markets and leagues, so it would be harder to track violation, but there is still information on web, for example: https://tennis-score.pro/games/yaroslav-tkachenko-ukr-evgeniy-skorobogatyy-ukr-setka-kap-2021-06-13-09-45/

Thus, his bets were refunded and account got limited to prevent such activity.

Sincerely,
1xBit team

You should post also the response of the Support about that edited bet , and also be ready because it looks like they are using another style of accusing players now. this was the first time that they use that reason of why your funds was being taken because almost all the answers they send recently is about multi accounting in which prohibited in any gambling sites, now here they are making another new accusation  .

wondering how many of players like you received this same reason?