Partnership updates:

Changelly will list NANO - a revolutionizing blockchain project. The coin will be available for speedy exchanges from/for over 150+ crypto assets and also, for credit card purchases.

In case you have any questions regarding the upcoming listing, please don't hesitate to ask us!

Hi! It seems that we missed your question and we are sorry for that. Could you please specify what minimal amount is confusing to you and also the exchange option you've picked (float/fixed rate)? Basically, these amounts are based on several factors such as network fees on both sides (input and output currencies), our fee so that our system could order a transaction to be sent from the market is the minimum amount that allows guaranteeing smooth and safe processing of your transaction.
It's vital to mention that recently, we lowered minimum amounts for all crypto-to-crypto exchanges. For example, the minimum amount to exchange #BTC to #ETH is now 0.0003 BTC only!

We know what you’ve been waiting for:

💥Changelly has launched its first mobile app for iOS💥

From now on, iOS users can enjoy full exchange functionality on their phones such as:
 
🔸 Guaranteed rates (you always get what you see despite the volatility);
🔸 Real-time mode tab with cryptocurrency rates;
🔸 Neat and convenient interface for the best interaction with the app.

➡️Download it on App Store for perfect swaps on the go!

We are delighted to present a refreshed version of Changelly Mobile App for all Android users.

What’s new:

✅Ability to choose between fixed and floating rates - pick what you like;

✅ Real-time #cryptocurrency exchange rates - stay up to date!

There are more benefits to using Changelly app🚀 Download it now for your seamless crypto experience on the go!

To all iOS fellas, please kindly wait - the first Changelly iOS app is coming this October! 🔥

Good news!

ETH contract payments are now accepted on Changelly

Try out hassle-free, quick and easy swaps at https://changelly.com

In what way can innocent users suffer from the KYC check? This procedure has become pretty common nowadays and aims to create a healthy and transparent crypto society. As other cryptocurrency services, we have the right not to disclose these criteria. All we can say that they are based on multiple factors such as wallets, currencies (especially after big hacks corresponding to particular assets) etc. And we wouldn't like to give carte blanche to scammy users who can use it for their own unscrupulous purposes.

We cannot vouch for other platforms in terms of blocking users. However, if customers pass KYC on Changelly, they will get a verified account. Those, who didn't go through verification, their account will be blacklisted.

Hello! This doesn't seem right. We want to take a closer look at this for you. Please send a note to support@changelly.com and specify the email corresponding to your account. Our support managers will look into the issue and promptly assist you!

Hello! Changelly is here. We understand your point of view and are sorry to hear that you don't use us anymore. Yet we'd like to shed a light on our KYC/AML guidelines.

To begin with, Changelly is part of the crypto ecosystem that has to implement KYC procedure to comply with the regulators' policies. For these checks, we have a risk scoring system that is able to spot suspicious activity. It has proven to be very effective against money laundering, exchange hacks etc.
It's vital to mention that KYC is not mandatory on Changelly (actually, more than 90% exchanges are processed anonymously) but if a transaction is flagged by the system, it is put on hold and the user is asked to pass AML & KYС verification. We cannot disclose specific criteria for the reasons of security as potential fraudsters may use it to circumvent the control system. However, it's no secret that we are using a database of blacklisted walled addresses that is shared along with other exchange services and trading platforms for detecting scammy operations.

All of these measures help us prevent fraud and protect users who suffered from malicious activities. You may find examples of Changelly assisting in returning funds stolen here and here.

​​Size does matter:

We reduced lower limits for all #crypto-to-crypto swaps for you, Changellions!

For example, the minimum amount to exchange BTC to ETH is now 0.0003 BTC only!🔥

A good deal, isn't? 😉 Give a shot at https://changelly.com 🚀

Changelly and Simplex Reducing Fees for all Crypto Purchases!

Last week we added Stellar cryptocurrency to the list of cryptos available for purchase with a bank card. The more good news, the better, right? So, to celebrate this long-awaited update, Changelly together with Simplex launched a unique promo:

Starting from today and until September 8 (inclusive), we are reducing fees to 7% only for all crypto purchases. The action involves all crypto assets available for sale through Simplex, namely: XLM, BTC, BNB, BCH, XRP, ETH, LTC.

Buy crypto with a discount on Changelly!

How to Implement Crypto Purchase

If you want to buy some Stellar with a bank card just follow a range of simple steps:

1) Set the amount of USD or EUR fiat currency,
2) Choose Stellar as destination crypto,
3) Check the rate, insert your XLM wallet address and a destination tag, then proceed to exchange.

To unveil the distinctive features of Stellar cryptocurrency and to find out its price forecast, read our XLM price prediction article.

Hello!
Sorry for the delay! That doesn't sound normal as we at Changelly are striving to complete KYC procedures in the minimum time for all of our customers.
Could you please tell us your Changelly tr-n ID so we could forward it to our security team and speed up the process?
Looking forward to your reply!

How to keep the leading position on the crypto market? At Changelly we have a simple yet effective recipe for being the best instant crypto exchange service. To do that we offer new outstanding conditions for all crypto exchanges conducted through our service.

From now on the total fee for all crypto exchanges via Changelly website and Changelly mobile app is reduced to 0.25% only!


Go to Changelly website
Download Changelly Mobile App

Changelly’s trading algorithm is integrated into large and reputable trading platforms. Whenever a user exchanges one cryptocurrency to another through Changelly, the corresponding rate is picked up and suggested to the user in real-time. In the span of milliseconds, Changelly correlates the amount to exchange, places bid/ask orders on the trading platforms, and picks up the best rate possible.

How Changelly Forms Fees

Changelly charges 0.25% for each transaction made via the service. This 0.25% already includes the fees Changelly pays to the trading platforms for the exchange.

The Best Offer on the Market

When Exchanging Through a Trading Platform

Consider an example where a user wants to exchange XRP for DOGE. To do that on a trading platform a user needs to implement double exchange: one from XRP to BTC, and the other from BTC to DOGE. In this case, the user will be charged twice – one commission for each transaction. Thus, if a trading platform charges 0.2% for each transaction, the total fee for the double exchange XRP-BTC-DOGE will be 0.4%.

When Exchanging Through Changelly

In case a user exchanges XRP into DOGE through Changelly, there will be only one transaction made via the service, and the total fee will be only 0.25%, that’s it.

To make sure Changelly offers the best exchange rate on the market, you can compare our rate for the most popular crypto pair BTC-ETH with any other services available on the market on our website.

Сhangelly❤️ Dogecoin! We are happy to announce an amazing promo for #DOGE lovers! Starting from today, all our users can buy DOGE with any #crypto with no Changelly fee until July, 31😊 Give a try at  https://changelly.com!

Do you know what day it is, Changellions? Actually, it’s just another Friday. Yet for Changelly space team, this is a great excuse to make something crypto-warming for our beloved users. Hence, we are happy to announce an amazing promo for all DOGE lovers!🐶

Starting from July, 24th 9 am (UTC) and until July 31st 9 am (UTC) all exchanges from any crypto into DOGE are free of charge (except the tiny network fee)!

The commission-free transactions can be done through Changelly website (the mobile app doesn’t take part in the promo this time).

Have perfect swaps, Changellions!

Hello! We are making all in our power to make the experience of every customer the most seamless and effortless so that you would benefit from the best trading conditions available. It won't hurt to say that nobody is immune to bugs and issues, especially when it comes to the unstable world of crypto. Please take into account our team has been always attentively checking requests from our users. In most cases, issues do not depend on us but on a blockchain itself, a low network fee set in a customer's wallet etc. However, for example, if there is an issue detected on our end and we cannot process a transaction, in this case, we'll refund all funds in full back to the customer.
Just a few pieces more, Indacoin is not a cryptocurrency exchanger but a card payment provider allowing you to buy crypto with fiat. Changelly and Indacoin have been working together for years thus enabling Changelly users fiat-to-crypto purchases. If you want to know more about how to buy and exchange crypto at Changelly, please ask us and we'll describe the whole process step-by-step. Thanks!

Hi there! We are sorry about your unfortunate experience. Please take into account that the amount on display is always estimated one as Changelly doesn't fix exchange rates due to the crypto volatility. Anyway, do you have Changelly txn ID (not the hash) in order to provide it to us so we could investigate the matter with your transaction and clarify details of your exchange? Looking forward!

Hello!

We are sorry for your unfortunate experience from 2 years ago. The delay in processing your transaction was related to a huge workload of our services which cannot be managed due to the insufficient technical capacities at that time. It's vital to mention that we've significantly developed our services since then: the average time of processing has been lowered, the number of failed transactions has also decreased. In addition, we hired more support staff and added a live-chat thus considerably improved customer experience.
Speaking of your case, your funds couldn't be converted to DOGE due to technical issues on our side. Once they were fixed, we returned funds that you sent us, namely 3.21793846 BTC excluding BTC network fee that should have been withdrawn in order to deliver assets to your wallet.
Please understand that we had no intention to withhold your funds as it is not profitable for our team to hold a rate at a disadvantage for our customers. How it works: you got a higher rate and higher sum, hence we had a higher fee from that transfer subsequently. Be aware that rates are literally beyond our control and only markets have been establishing the rates and our end of the bargain is to broadcast it for our clients. That's the principle of how any exchange works and the only option for us to have a partnership. Also, if you check our ToS - https://changelly.com/terms-of-use, it is clearly stated that Changelly is not liable for any losses of profits as the crypto ecosystem is quite unstable and volatile.
All in all, as we can see from our database, your transaction got failed and couldn't be converted to the resulting currency, hence we've refunded your coins. In order to smooth things out, we may discuss the reimbursement. Please DM us. Thanks!

Hi there!

You can buy BTC with a bank card at Changelly through our card payment partner Simplex. Please note that you will be asked to provide your ID to pass the verification procedure. At the moment, Changelly with Simplex team have lowered fees for purchasing BTC, XRP, BCH, LTC, ETH and BNB to -2%. You can check exchange rates at https://payments.changelly.com.

P.S. The subject of this topic is totally inappropriate, misleading and humiliating. In case you had any complications with our service, please specify your query so we could get down to the roots of the matter.