Is there an available update to the stats?

Looks like the DoS has been averted on the mining addresses, but there hasn't been any update to how the pool is performing -- and still no non-TOR stats page.

What speed is the pool currently running at? Any blocks found in the last 10 days?

Can someone dump the latest stats here?

So I received my tracking number for both X1s, which delivered on Monday.

One of them is working great, but the other one blew its psu immediately upon initial startup - in spectacular fashion, I might add. Not much for sparks, but a lot of smoke...

MinerSource was great about dispatching a replacement right away, which I already received; however, now that this one has powered up, I see it's throwing about 97%+ hw errors - I've tried all the available clock speeds and this is as good as it gets - about 97% hw errors at max of 75-80GHS.

I have opened another ticket with them to report this machine, as it's completely unusable at this point.

So far, it looks like they did get machines out the door, but I am far from impressed.

EDIT [ADD]: this machine also runs 20 degrees hotter than the one sitting beside it.

UPDATE: I'm starting to feel a little anxious again, as I haven't seen or heard anything from MinerSource since getting off the phone with them...

Delays and bad information from a manufacturer are one thing -- lies directly from one of the "founders" will be quite another.  I'm giving them until the end of the week to make some tracking numbers appear for my machines, or my case gets sent to their Circuit Court. It's sitting on my desk, drafted and ready to go...

Keeping my fingers crossed.

I do apologize for being uptight with you Unacceptable. I admit, fighting with MinerSource and dealing with all that does have me a little short-fused, so I wasn't in the mood to be called dim on here...

In my own defense, I will say I waited so long because they kept claiming progress in their "updates" and I believed they would make things right; however, what changed this week was BA's announcement of the X2 -- that pushed me over the edge. That's when accepting something that was shipping WAY late and without parts I need for my own business (LCDs on stand-alone miners for non-technical people I help get into mining) -- I saw that as an insult, so I said I didn't want them -- then, when their initial response was WAY less than professional (which I now know how that happened and who was allowed to respond), it just threw fuel on my fire. That's why I waited until the 6th to request the refund, then went to 1000MPH on them.

All said, I have had a productive conversation with one of the founders of MinerSource and, while I won't divulge specifics about any solutions (NO, I'm not getting ANY special treatment), I will say that I am holding off on any additional action, for now. I will say that I believe they are honestly stuck in the middle of US and BA right now and they aren't getting much help -- I do believe what I've been told and I do think the solutions are coming down the pike that WILL BE WORTH SAVING THE RELATIONSHIP FOR.

Miners should be going out the door continually now until the backlog is cleared, so I should have my miners SOON (as should everyone else) -- then I've been promised that MinerSource will be figuring out additional compensation, once the dust settles -- the ideas that were mentioned to me WILL BE WORTH THE TROUBLE.

So, I'm standing down for now.

So you want to insult someone just because they believed in a company that they bought from before -- giving the benefit of the doubt that they'd ship what they sold? You call me not bright... You don't even know me. At least I know the laws that exist and how to fix my problems.

I didn't create this post to get insulted by you, I did it to help make others aware of the tactics MinerSource is pulling to avoid delivering customer service.  Read it again -- REQUESTING A REFUND IS MY LEGAL RIGHT UNTIL THEY SHIP ME SOMETHING.

You appear to be one of few that didn't believe what they've been posting for months -- you're either psychic, or just a cynical asshole... either way, I'm glad you got your money back.

EDIT: I want to point out that I requested my refund on July 6th, 2014 -- this sets that date in stone, so any shipping that occurs afterwards will be seen as unauthorized in the courts eyes. Once I made my request, that was that.

I have ordered from them before, as well, and was perfectly satisfied. I also engaged them in this situation professionally and politely -- in fact, I simply asked for them to credit me what I paid for these so I could buy a device I wasn't going to need to build -- my original offer had me sending them more money to cover the costs of additional shipping.

They gave me some bullshit answer about not being possible because Black Arrow had shipped the miners to them. That has nothing to do with me. I bought from MinerSource, not Black Arrow. MinerSource hasn't shipped me anything. Their smug answers piss me off.

I'm tired of hacks like this spinning up mining gear businesses, taking money from independent miners to get rich quick, then turn into college business students when things go sideways. I'm tired of having companies lie and misrepresent what they're selling.

All they need to do is refund my money. I don't want the X1s they are about to send because it's not what I ordered. They have not shipped them yet, so they have nothing to lose.

It's that simple, but they apparently want to go a different way.

As jimmothy so correctly points out, if it hasn't shipped, under US consumer protection laws, I can request a refund.

They don't need to do it, but the law is on my side--not theirs. There's also a reasonable expectation that the product would be received "as advertised", which they aren't. They're being sent piecemeal, so even if they sent me my units tomorrow, they aren't complete -- no display -- no timeline on displays -- and shipping them only "upon request".

The X1 was a consumer miner -- consumer technology products do not require assembly. Would you be happy if Apple told you that your new iPhone was coming without a screen? You could get one, but you'd have to attach it, and they have no idea when... It will still ring, but you won't be able to see who's calling. Would you have plunked down $$ for that? I wouldn't have -- and that's what I based my purchase on. They haven't made their plan for addressing this clear until just a week ago. The lack of progress on this feature, despite months of "updates" that they would be included in the final version, that right there, is enough to warrant a refund. Now that they're about to ship, it's clear they will be a "do-it-yourself" addition.


As for suing them, I'm not sure if you're a US citizen, but let me explain to you how small claims courts work here. All that's required is for a plaintiff to file a claim with the court describing the cause for action against the defendant and defining the damages that are to be recovered (my order cost, in this case).

The process after that can vary, depending on the jurisdiction, but in Colorado, the claim will be received by the court. They'll review it and will set a trial date. They'll then serve them with notice -- this will be at least 15 days before the trial. The notice can be served by certified mail. So far, I've done nothing but explain my case to the court.

Now for cost -- and I'll paste directly from the CO/SCC rules, so you don't think I'm making things up, since this is usually the magic in small claims cases:
"Rule 507. Responses and Defenses: Each defendant shall file a written and signed response on or before the trial date. At the time of filing the response or appearing, whichever occurs first, each defendant shall pay the docket fee prescribed by law."

The costs of this type of preceding are, by law, covered by the defendant (MinerSource). So they'll need to take their checkbook to court just to answer the claim. Also, in cases when distance is an issue for plaintiffs (as is the case for me), the courts can provide an appointee to represent the plaintiffs action. So I don't even need to fly to Colorado to fight with them.


It won't.

To anyone currently awaiting their Black Arrow products -- especially if you bought from minersource.net -- BEWARE!

I have taken issue with the fact that the X1s are being delivered nearly 3-months late AND not as advertised when the majority of us placed our orders. Rather than being treated with respect, I have been banned from their Facebook page and they are denying all requests for refund via their "customer support".

First, anyone still waiting on an X1 should know that this product is worthless now -- it was a marginal investment, at best, HAD THEY DELIVERED IN APRIL, but the subsequent near 3-month delay has relegated these miners to the dustbin before we even receive them. There are competitive products ALREADY shipping that offer nearly 5x the hashrate for the about $200 more than the X1 preorders cost (Bitmain S3 @ 480GHS for about $475 direct from Bitmain https://bitmaintech.com/productDetail.htm?pid=00020140704023505485N5SxDMkW0693).

In addition, the X1 was sold as a CONSUMER MINING DEVICE - meaning little, to no technical expertise was to be needed to run it - instead, they're now sending them out without any display, stating that they'll be available "in the near future". Minersource.net has posted directions for installing the "phantom displays", but this seems to directly counter the advertisments that this miner would be a "consumer device" -- anyone know any non-technical people that want to install a display...?? Me neither.

My customer service experience started on July 6th, when I contacted them via the support link on their site (https://minersource.zendesk.com/account/dropboxes/20165074). I respectfully informed them that I was no longer interested in receiving the X1, based on my points above, and I outlined a simple solution, which included either credit towards miners I wanted and could actually use, or a refund on the X1s. I have 2 X1s on order with them, so they have in excess of $750 from me.

I waited 2 days for an answer (despite their stated response time being 24 hours) before I called them at 1-844-646-3777. I was told that the person that deals with these types of requests had been on vacation and would respond the following day.

The next day, I did receive a response from them, which stated that I was S.O.L.. In that response, they said: "...now that black arrow has commenced shipping and our first bulk shipment is on its way, we will not be offering any more refunds or store credit until shipment of all outstanding orders is completed..."

Since they said their bulk order was "on the way", I didn't see any sense in them not being able to cancel my order. It's not like they had them boxed up and ready to come to me. I responded:"I disagree with this, especially since you haven't even received the product yet. It'd be one thing if they were in your shipping department being put into a box, this week; however, since that's not the case, I don't see any challenge in simply cancelling my order and refunding my money -- especially when we both know that the product you're about to send me isn't the product I bought."

I then received this in response: "We have already received a shipment of X1s, this will be our 2nd shipment. Let us know if you have any other questions."

So, I'm not sure whether they have, or have not received the miners, yet. Seeing that Black Arrow is still posting shipping pictures, and MinerSource's own blog posts confirmed the miners were set to ship to them on Saturday, 7/5, and they come from China -- I'm suspecting they still don't have them, but I have nothing but my own suspicions to base this on...

Either way, since I haven't been able to get any satisfaction from them via their support channel, I decided to inform other MinerSource customers to my concerns on their Facebook page; however, they promptly censured my comments and have now banned my Facebook account from further comments.

What are you hiding, MinerSource? Are you trying to deliberately keep your customers in the dark? Do you find it easier to silence unsatisfied customers, rather than, I dunno'... satisfying them??

I find this situation very troubling, as the Bitcoin community does not need another unscrupulous vendor making quick money by peddling vaporware for lying asic manufacturers. The entire X1 product has turned out to be a bomb -- it's not "consumer friendly" -- it's not on time -- and MinerSource is not doing anything except offering to recognize Black Arrow's "compensation plan" -- which is nothing but some discounts on the missing pieces, and additional machines of the same type.

What kind of solution is that?  "Hey, our machines aren't coming, so to compensate you, we'll sell you more for a little less..." wtf?

So, since MinerSource has become nasty and has turned against me -- I have re-requested a full and complete refund for the 2 X1s I have on order.  I am taking the following action to ensure they are compelled to act within the requirements of an ethical and law-abiding company -- all of which I've informed them I was going to do:

1. opening this topic on bitcointalk.org in order to inform the bitcoin community, and to keep my dealings with them transparent
2. file a complaint with the Denver/Boulder Colorado Better Business Bureau (https://www.bbb.org/consumer-complaints/file-a-complaint/get-started)
3. file a complaint with the Colorado Attorney General's office (https://www.coloradoattorneygeneral.gov/complaint)

Finally, absent of a complete refund, I will be filing a small claims case within their district in the State of Colorado -- Colorado recognizes amounts up to $7,500.00 as "small claims". If you're in the same boat and they won't work with you, the forms and instructions are here: (http://www.courts.state.co.us/Forms/SubCategory.cfm?Category=Small)

Ok. So I've shared my story and am warning ALL OTHERS to beware of MinerSource.net -- if the product you buy from them does not materialize, my experience has shown that they will take no satisfactory action to remedy the cause.

I will update this post as things progress -- we'll see if they do the right thing for me, or the tens? hundreds? thousands? of other customers that are still awaiting their VERY LATE and VERY INCOMPLETE Black Arrow products.

I didn't change my donations after all... still 1%. I still wish those monsters in the front of the queue would donate, but I'm sure that's hopeless. As compelling as I've tried to be for keeping it on the honor system, those whales are making me seriously want to rethink that. Greed always wins, apparently. I'm sure 1% of their cut might help WK happier to deal with the pool's headaches(?).


This helped me, as I forgot about the the back-and-forth that took place back then. Thanks for bumping it, AbiTxGroup.


^^ This was the most relevant part. I never thought about this because I haven't customized my payouts--I come up whenever I hit the default amount. I'm going to tune this a little so see if it'll help my anxiety.

Please note this monster I'm (& others are) waiting behind: NOT DONATING!!

My measly five little S1s and I have had the heart to donate 1%, for a looong time -- long before the recent problems. And I'm getting lectured about how the pool works

Not lectured by you, taipo - by a boner...

With all due respect, boner, I've been on this pool for longer than you've probably been mining--total--so can your condescending attitude. I've been here since the days when Luke-JR was running it and, if you'd care enough to check my posts on the forum, which you seem to have just joined, you'd see that I am almost always speaking out in favor Eligius, the payout structure, and Wizkid and Luke.  So thanks for your "input"...

That said, I do understand the structure and I'm not happy about it. Am I just bitching? Sure. Is it therapeutic? Yup.

I have the right, as does everyone else that's wondering what's up.

By the way... you donating anything, or just another self-righteous free loader?

[EDITED since I see you said you're donating -- same here -- always have, so lay off. That changes tonight, though... time to go for free, since it doesn't seem to be helping solve any problems.]

NMC, wizkid?  Or can I suggest that you, at the very least, change the header on the page when you get 2 minutes.

Can someone explain to me how the number of blocks my payout is delayed is INCREASING, instead of DECREASING??

I started out with a payout on a ~360GH/s address yesterday that was 16 blocks back... then it was 17... now it's 18...  wtf?

I'm an itty bitty miner. I don't need the Bitcoin. Yet even I'm starting to lose my patience with the (many) issues the pool seems to be dealing with lately.

Just makes me wonder... where is the NMC, anyway?

[ADD] In the meantime, since I entered the queue about 20 hours ago, according to my ability to count, the pool has found 15 blocks... yet I'm now 18 back.

Ok. I'm going to update this thread one last time by saying that Cointerra has made things right by me. I will save the details of the deal I worked out with them for myself, but I will say that they responded reasonably quickly--after my initial attempts, at least--and they made me an offer that I couldn't refuse to try to make me happy.

There is no GSX 1 in my future, but I'm perfectly happy with the solution they proposed.

I wish they would have communicated more proactively, but I can say they stood by their responsibilities to their/this customer.

+1 for owning your own gear.

Mining up for me - 3x S1s.

^^ This x1000!!

imo, this is not hijacking - this is the point of this thread - how is Eligius running and how do we keep it the best pool. being good, contributing members WITH each other should be the topic until everyone stops preaching forced fees. There's nothing more central than that.

Stop being cheap people. Give.

I don't want to pick a fight, but this, honestly, is crap...  I currently run one, single little S1 and I donate 1%, split 3-ways among stats/ops/hosting. Seriously, it's the least we can do, especially since EVERY other option charges something. You are riding for free because you're little and that's not right.

I HATE the idea of a forced fee, and if one is instituted, I will reduce my donation correspondingly; however, I only say that knowing that other people are freeloading. I am running 180GHs - I've been on this pool for over a year now, and I've given the entire time, even when my sweaty little GPUs were struggling to break 1MHs before the ocean of asics hit.

lol

And thanks for the pop-in WK! That's all I really needed -- to hear that you're alive and still committed to the pool. I've always had faith that things like manual payouts, etc would happen *eventually* - but silence tends to make one's mind wander. {feeling better now}

As for big miners not donating, that's just shitty people being shitty.

UPDATE:  Seems that they do read their emails, as I received the following response from CoinTerra within minutes of notifying them of the actions I had taken:

Agent Zero (CoinTerra)
Apr 23 09:31
Hello REDACTED,
I have just been assigned your support ticket. Per your request I have canceled your order for your June delivery GSX-I card and forwarded your refund request to the finance department for processing.
Regards,
CoinTerra Support

I have always had some respect for CoinTerra, as they have had a fairly good reputation with regards to producing good equipment, albeit a little under-performing based on their development estimates.

They have also seemed to present a fairly professional corporate face as they grew; however, I finally ordered my first product from them - a single GSX I (400ghs) PCI board - paying in full as soon as they announced availability of it (on February 17, 2014), but now I've taken note that there have been ZERO updates from them about this product.

The new TerraMiner IVs seem to be flying off the shelves, yet absolutely ZERO mention about the GSX I.

Obviously, any machine that cost over $1700 for a measly 400ghs is starting to look absolutely useless, so I decided to use their support address to request an update on the development of the GSX I.

On 4/16/14, I sent an email to support@cointerra.com an email asking two simple questions: Is is progressing? Is it on schedule?

I received NO response.

I sent a followup on 4/21/14, this time threatening that I'd start to seek answers elsewhere (TX Atty General; TX BBB; here) unless they extended the SIMPLE COURTESY of a response. Still, NO answer...

So, today, on 4/23/14, I have sent them a 3rd email asking for a full and complete refund. I have also filed a complaint with the Central TX BBB (https://www.bbb.org/consumer-complaints/file-a-complaint/get-started) and I am starting this thread to see if there's anyone else out there that's now experiencing this treatment from CoinTerra.

I am afraid that they may be starting to behave like we've seen so many other hardware vendors do; empty product promise, no intention of delivery, no customer service to back their operation.

Please feel free to add to this, if you've been looking for customer service from them, too.

I have 2 of Lucko's boards running - AFAIK, none of Lucko's boards have the Chili branding on them - the 2 I have are just blank pcbs (assume they're the same as the rest)...