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URSAY, My issue from 4/3 has finally been resolved. It has taken over a month, but it has been resolved at last. Thank you for your help.
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So incredibly frustrated. Your customer service is just so slow. When will I get my freaking money?
OrderID: e38be662-1e37-4d1a-b7b1-1db98ba059f1
20 days later and still no money.
I'm happy to see you are still without your money. Not happy for you, but happy for me as I am in the same boat (stolen/broken Mt. Gox code if I remember correctly) and I still do not have my money either; so I am not alone at least.... URSAY, do you not agree that BitInstant still owes us money? If so, (and really, there is no if involved here...) just get us the money you owe us, and do whatever shit you have to do on the back end on your own time. It is not our fault this got fucked up, we should not have to suffer any more while this incredibly slow process takes places. I understand what is going on here can take time as you need to work with Mt. Gox and shit, whatever, bottom line is I (we) are owed money, just give it to us, now. You posted your Gox coupon on the forums publicly which allowed another party to redeem it so I'm not sure why you are saying we are at fault and swearing at me. Yes, your issue is still open. Yes, I am still trying to help you fix this. That's a bit disingenuous as BitInstant told us directly in the email that a coupon code was NOT needed. The email then went further to label the Mt. Gox coupon code as 'API Response'. And furthermore, back on April 3rd when this happened you yourself, an employee of BitInstant, did not realize the API Response was a Mt. Gox code. So excuse me if I do not view this situation as my fault. Also, I never sweared at you (in this post at least, can't speak for every correspondence I've ever had...). I believe I have remained incredibly courteous and patient considering BitInstant's faulty processes has caused me to miss an opportunity to potentially make thousands of dollars; 21+ days ago and the issue is still pending. URSAY, I believe you are doing a good job and working hard and to the best of your abilities, it is just unfortunate BitInstant has not equipped you to adequately deal with issues instead leaving customers holding the bag for months. I am not aware of this situation when I did not understand the Gox coupons. However, I would agree that it could be confusing to customers and we should be explaining the process better. I apologize for any confusion. We are working on improving our support and I am working with other cs reps on resolving your issue. I did not realize that f**k and s**t are not swear words. Thanks for your feedback. well, I cursed, but not AT you. What I am referring to is an instance (I think a few) where someone posted their full info, including Mt. Gox code, and you merely asked them to check their email if they got a Mt. Gox coupon code, even though they clearly did as indicated by their post; I took that type of response to indicate you too didn't realize it was a coupon code either, and who could blame you really. Either way, I'm looking forward to a resolution, and thank you for working on this. I know exactly what you are referring to. At that time we were dealing with a very large support back log and it was very easy to overlook info that customers had provided as we were working very fast to clean up everything. I'm hoping to fix some of these Gox coupon issues myself today.  Understandable. Hopefully I am one of those Gox coupons issues you refer to, I imagine I must be as there can't be many in Queue before me (April 3rd), can there? Thanks, Andrew |
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So incredibly frustrated. Your customer service is just so slow. When will I get my freaking money?
OrderID: e38be662-1e37-4d1a-b7b1-1db98ba059f1
20 days later and still no money.
I'm happy to see you are still without your money. Not happy for you, but happy for me as I am in the same boat (stolen/broken Mt. Gox code if I remember correctly) and I still do not have my money either; so I am not alone at least.... URSAY, do you not agree that BitInstant still owes us money? If so, (and really, there is no if involved here...) just get us the money you owe us, and do whatever shit you have to do on the back end on your own time. It is not our fault this got fucked up, we should not have to suffer any more while this incredibly slow process takes places. I understand what is going on here can take time as you need to work with Mt. Gox and shit, whatever, bottom line is I (we) are owed money, just give it to us, now. You posted your Gox coupon on the forums publicly which allowed another party to redeem it so I'm not sure why you are saying we are at fault and swearing at me. Yes, your issue is still open. Yes, I am still trying to help you fix this. That's a bit disingenuous as BitInstant told us directly in the email that a coupon code was NOT needed. The email then went further to label the Mt. Gox coupon code as 'API Response'. And furthermore, back on April 3rd when this happened you yourself, an employee of BitInstant, did not realize the API Response was a Mt. Gox code. So excuse me if I do not view this situation as my fault. Also, I never sweared at you (in this post at least, can't speak for every correspondence I've ever had...). I believe I have remained incredibly courteous and patient considering BitInstant's faulty processes has caused me to miss an opportunity to potentially make thousands of dollars; 21+ days ago and the issue is still pending. URSAY, I believe you are doing a good job and working hard and to the best of your abilities, it is just unfortunate BitInstant has not equipped you to adequately deal with issues instead leaving customers holding the bag for months. I am not aware of this situation when I did not understand the Gox coupons. However, I would agree that it could be confusing to customers and we should be explaining the process better. I apologize for any confusion. We are working on improving our support and I am working with other cs reps on resolving your issue. I did not realize that f**k and s**t are not swear words. Thanks for your feedback. well, I cursed, but not AT you. What I am referring to is an instance (I think a few) where someone posted their full info, including Mt. Gox code, and you merely asked them to check their email if they got a Mt. Gox coupon code, even though they clearly did as indicated by their post; I took that type of response to indicate you too didn't realize it was a coupon code either, and who could blame you really. Either way, I'm looking forward to a resolution, and thank you for working on this. |
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So incredibly frustrated. Your customer service is just so slow. When will I get my freaking money?
OrderID: e38be662-1e37-4d1a-b7b1-1db98ba059f1
20 days later and still no money.
I'm happy to see you are still without your money. Not happy for you, but happy for me as I am in the same boat (stolen/broken Mt. Gox code if I remember correctly) and I still do not have my money either; so I am not alone at least.... URSAY, do you not agree that BitInstant still owes us money? If so, (and really, there is no if involved here...) just get us the money you owe us, and do whatever shit you have to do on the back end on your own time. It is not our fault this got fucked up, we should not have to suffer any more while this incredibly slow process takes places. I understand what is going on here can take time as you need to work with Mt. Gox and shit, whatever, bottom line is I (we) are owed money, just give it to us, now. You posted your Gox coupon on the forums publicly which allowed another party to redeem it so I'm not sure why you are saying we are at fault and swearing at me. Yes, your issue is still open. Yes, I am still trying to help you fix this. That's a bit disingenuous as BitInstant told us directly in the email that a coupon code was NOT needed. The email then went further to label the Mt. Gox coupon code as 'API Response'. And furthermore, back on April 3rd when this happened you yourself, an employee of BitInstant, did not realize the API Response was a Mt. Gox code. So excuse me if I do not view this situation as my fault. Also, I never sweared at you (in this post at least, can't speak for every correspondence I've ever had...). I believe I have remained incredibly courteous and patient considering BitInstant's faulty processes has caused me to miss an opportunity to potentially make thousands of dollars; 21+ days ago and the issue is still pending. URSAY, I believe you are doing a good job and working hard and to the best of your abilities, it is just unfortunate BitInstant has not equipped you to adequately deal with issues instead leaving customers holding the bag for months. |
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So incredibly frustrated. Your customer service is just so slow. When will I get my freaking money?
OrderID: e38be662-1e37-4d1a-b7b1-1db98ba059f1
20 days later and still no money.
I'm happy to see you are still without your money. Not happy for you, but happy for me as I am in the same boat (stolen/broken Mt. Gox code if I remember correctly) and I still do not have my money either; so I am not alone at least.... URSAY, do you not agree that BitInstant still owes us money? If so, (and really, there is no if involved here...) just get us the money you owe us, and do whatever shit you have to do on the back end on your own time. It is not our fault this got fucked up, we should not have to suffer any more while this incredibly slow process takes places. I understand what is going on here can take time as you need to work with Mt. Gox and shit, whatever, bottom line is I (we) are owed money, just give it to us, now. |
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Apparently input my email incorrectly because I never received a receipt for the order by email (so I don't have the order #). My order was in Sunday, funds sent Monday afternoon. I've submitted a support ticket (no response) and a support email (no response). For my full personal info, you can look at those requests, not gonna post it here, but I don't have an order #. Email is isaiah.everin@gmail.com. MtGox gave me a number separate from my account number for your service, a number that's always worked before, but this time your service asked for it to start with M and end in X. Wasn't sure why, so I just appended that to the number I had. Apparently you needed this number: M70139749X, and I gave M139749X. My ZipZap Info: Amount to Pay: $159.95, Account Number: 931322408 [edit] Oh, everyone is getting screwed out of their money lately. You guys should just halt operations if you have this many people's money sitting in limbo without any hope for retrieval since you have no actual support staff.Thanks for your inquiry. We logged new support issues everyday just as most tech companies do. We also solve these problems on a daily basis. It takes time to resolve issues when the customer has made an error on their order. Have you logged your issue thru our main support channel? bitinstant.com/contact You can find your order ID and/or quote ID by going back in your browser history when you placed your order. Thanks! Browser history is on my phone, I don't have access to it -- does it matter? I gave enough information to access my order if you have a database of them. Does this thread resolve any issues like the above? Do you have any idea how long this will take? It is a really simple issue to correct (2 numbers missing from an order in a database), and according to the posts in this thread, people are waiting over a week to see their money. I need this money, I didn't think I was using a service that would hold my money for this long without a response (and probably won't be using the service again). If there's nothing you can actually do to help these issues, I don't know why Mt. Gox pointed me here. You can see in just 1 page of posts that your support staff under bitinstant.com/contact don't respond to support tickets in a timely manner considering the volume of money they're moving. I've never seen a reputable site that is dealing with this volume of money take more than a day to fix an issue. We did not make any error in your order which caused delay. All issues take some time to resolve. This is a thread for customer issues so that is why you see so many of them. If you have submitted your issue to our main support channel then it is in queue and it will be fixed shortly. Thanks for your patience. My order was messed up not due to an error of my own and I have been waiting 14+ days now. |
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URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?
Please identify yourself by email as that's how we have logged these issues. I can let you know your status once you provide this info. Hello URSAY, I never received an email regarding this (requesting my Mt. Gox. account info). I never logged my issue on https://www.bitinstant.com/contact but I was on the 4/6 list AND you confirmed I was on the Mt. Gox coupon code list yesterday, please advise. email? either andrewb123456789@gmail.com or redacted@gmail.com; I have given you both at some point not sure which one is on your list you not specify when I asked. Thank you. I am showing we pushed your order last night. Have you tried checking your Gox acct. for funds? I just checked my Mt. Gox account and I am showing 0 BTC and 0 USD still. Can you confirm what email was on the list so I can reference that for future reference. Thank you. Please allow 24 hours for your deposit to make it thru the queue. Thanks. Hello URSAY, it has been over 24 hours and I still have nothing in my Mt. Gox account, can you please check the status of this. I would love to get my money ASAP as BTC price approaches a low. Thanks It really helps me when you provide order info. Okay: OrderID: 58d56464-08cf-48f5-b7fb-174d1f35bd6b EventID: 975b119a-5704-4680-b92c-23ca1d6c1c9a DestAccount: M61221123X QuoteID: 00453453-3f36-4915-b868-a3a9bd468f5d User: SYSTEM DestExchange: mtgox eventtype: Order executed EventSentAt: 1365033362.7 FundsSent: $480.05 USD email address on your Mt Gox coupon list: andrewbritt@gmail.comPrice execution issue? No, as you will see in the quoted thread, I have yet to receive any money at all; I am still waiting on 480 USD to hit my Mt. Gox account. You said my order was 'pushed' Sunday night and it may take 24 hours, but it has been 24+ hours since then, and nearly 300 hours total. Thank you. I am showing that your coupon was redeemed. Did you not redeem it? Well, that must have happened when it was inadvertently posted in public (which has been a known issue with this case from day one). This is the first indication I've gotten that the code may have in fact worked originally. You have assured us that those of us in said situation will be taken care of, see this post here: https://bitcointalk.org/index.php?topic=128314.msg1749530#msg1749530Thank you. These types of issues take an extra amount of time to resolve. I will make a note that you posted your coupon in public and it was redeemed by someone. Hopefully we can help reverse this. I understand it takes time to figure out what happened with the intial code, etc., but I would really appreciate a new code that works while you do whatever you have to do on the back end. I've already missed the opportunity to sell my BTC at a very high price, and I am also now missing a low BTC price. Time is of the essence here (and has been for the last 12 days....) and the name of your company is bitINSTANT. I have been EXCEEDINGLY patient, please help get this resolved sooner rather than later. Thank you. Also, there should absolutely not be any 'HOPEFULLY' involved here, you have already assured me I will be taken care of, it should just be a matter of time, and hopefully not much more of it. I'm sorry but I am only a CS rep and I have no direct access to any funds.  I understand and I realize you have no direct power over this, but it is not acceptable for BitInstant's processes to not provide for a solution such as this, as opposed to just keeping me in limbo when what you are doing on your back end will not effect me either way -- I am owed 480 dollars -- which you have assured me BitInstant will honor given this EXACT situation -- regardless of whatever else happens with your investigation. Thank you and I appreciate your help with this. |
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URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?
Please identify yourself by email as that's how we have logged these issues. I can let you know your status once you provide this info. Hello URSAY, I never received an email regarding this (requesting my Mt. Gox. account info). I never logged my issue on https://www.bitinstant.com/contact but I was on the 4/6 list AND you confirmed I was on the Mt. Gox coupon code list yesterday, please advise. email? either andrewb123456789@gmail.com or redacted@gmail.com; I have given you both at some point not sure which one is on your list you not specify when I asked. Thank you. I am showing we pushed your order last night. Have you tried checking your Gox acct. for funds? I just checked my Mt. Gox account and I am showing 0 BTC and 0 USD still. Can you confirm what email was on the list so I can reference that for future reference. Thank you. Please allow 24 hours for your deposit to make it thru the queue. Thanks. Hello URSAY, it has been over 24 hours and I still have nothing in my Mt. Gox account, can you please check the status of this. I would love to get my money ASAP as BTC price approaches a low. Thanks It really helps me when you provide order info. Okay: OrderID: 58d56464-08cf-48f5-b7fb-174d1f35bd6b EventID: 975b119a-5704-4680-b92c-23ca1d6c1c9a DestAccount: M61221123X QuoteID: 00453453-3f36-4915-b868-a3a9bd468f5d User: SYSTEM DestExchange: mtgox eventtype: Order executed EventSentAt: 1365033362.7 FundsSent: $480.05 USD email address on your Mt Gox coupon list: andrewbritt@gmail.comPrice execution issue? No, as you will see in the quoted thread, I have yet to receive any money at all; I am still waiting on 480 USD to hit my Mt. Gox account. You said my order was 'pushed' Sunday night and it may take 24 hours, but it has been 24+ hours since then, and nearly 300 hours total. Thank you. I am showing that your coupon was redeemed. Did you not redeem it? Well, that must have happened when it was inadvertently posted in public (which has been a known issue with this case from day one). This is the first indication I've gotten that the code may have in fact worked originally. You have assured us that those of us in said situation will be taken care of, see this post here: https://bitcointalk.org/index.php?topic=128314.msg1749530#msg1749530Thank you. These types of issues take an extra amount of time to resolve. I will make a note that you posted your coupon in public and it was redeemed by someone. Hopefully we can help reverse this. I understand it takes time to figure out what happened with the intial code, etc., but I would really appreciate a new code that works while you do whatever you have to do on the back end. I've already missed the opportunity to sell my BTC at a very high price, and I am also now missing a low BTC price. Time is of the essence here (and has been for the last 12 days....) and the name of your company is bitINSTANT. I have been EXCEEDINGLY patient, please help get this resolved sooner rather than later. Thank you. Also, there should absolutely not be any 'HOPEFULLY' involved here, you have already assured me I will be taken care of, it should just be a matter of time, and hopefully not much more of it. |
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URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?
Please identify yourself by email as that's how we have logged these issues. I can let you know your status once you provide this info. Hello URSAY, I never received an email regarding this (requesting my Mt. Gox. account info). I never logged my issue on https://www.bitinstant.com/contact but I was on the 4/6 list AND you confirmed I was on the Mt. Gox coupon code list yesterday, please advise. email? either andrewb123456789@gmail.com or redacted@gmail.com; I have given you both at some point not sure which one is on your list you not specify when I asked. Thank you. I am showing we pushed your order last night. Have you tried checking your Gox acct. for funds? I just checked my Mt. Gox account and I am showing 0 BTC and 0 USD still. Can you confirm what email was on the list so I can reference that for future reference. Thank you. Please allow 24 hours for your deposit to make it thru the queue. Thanks. Hello URSAY, it has been over 24 hours and I still have nothing in my Mt. Gox account, can you please check the status of this. I would love to get my money ASAP as BTC price approaches a low. Thanks It really helps me when you provide order info. Okay: OrderID: 58d56464-08cf-48f5-b7fb-174d1f35bd6b EventID: 975b119a-5704-4680-b92c-23ca1d6c1c9a DestAccount: M61221123X QuoteID: 00453453-3f36-4915-b868-a3a9bd468f5d User: SYSTEM DestExchange: mtgox eventtype: Order executed EventSentAt: 1365033362.7 FundsSent: $480.05 USD email address on your Mt Gox coupon list: andrewbritt@gmail.comPrice execution issue? No, as you will see in the quoted thread, I have yet to receive any money at all; I am still waiting on 480 USD to hit my Mt. Gox account. You said my order was 'pushed' Sunday night and it may take 24 hours, but it has been 24+ hours since then, and nearly 300 hours total. Thank you. I am showing that your coupon was redeemed. Did you not redeem it? Well, that must have happened when it was inadvertently posted in public (which has been a known issue with this case from day one). This is the first indication I've gotten that the code may have in fact worked originally. You have assured us that those of us in said situation will be taken care of, see this post here: https://bitcointalk.org/index.php?topic=128314.msg1749530#msg1749530Thank you. |
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URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?
Please identify yourself by email as that's how we have logged these issues. I can let you know your status once you provide this info. Hello URSAY, I never received an email regarding this (requesting my Mt. Gox. account info). I never logged my issue on https://www.bitinstant.com/contact but I was on the 4/6 list AND you confirmed I was on the Mt. Gox coupon code list yesterday, please advise. email? either andrewb123456789@gmail.com or redacted@gmail.com; I have given you both at some point not sure which one is on your list you not specify when I asked. Thank you. I am showing we pushed your order last night. Have you tried checking your Gox acct. for funds? I just checked my Mt. Gox account and I am showing 0 BTC and 0 USD still. Can you confirm what email was on the list so I can reference that for future reference. Thank you. Please allow 24 hours for your deposit to make it thru the queue. Thanks. Hello URSAY, it has been over 24 hours and I still have nothing in my Mt. Gox account, can you please check the status of this. I would love to get my money ASAP as BTC price approaches a low. Thanks It really helps me when you provide order info. Okay: OrderID: 58d56464-08cf-48f5-b7fb-174d1f35bd6b EventID: 975b119a-5704-4680-b92c-23ca1d6c1c9a DestAccount: M61221123X QuoteID: 00453453-3f36-4915-b868-a3a9bd468f5d User: SYSTEM DestExchange: mtgox eventtype: Order executed EventSentAt: 1365033362.7 FundsSent: $480.05 USD email address on your Mt Gox coupon list: andrewbritt@gmail.comPrice execution issue? No, as you will see in the quoted thread, I have yet to receive any money at all; I am still waiting on 480 USD to hit my Mt. Gox account. You said my order was 'pushed' Sunday night and it may take 24 hours, but it has been 24+ hours since then, and nearly 300 hours total. Thank you. |
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URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?
Please identify yourself by email as that's how we have logged these issues. I can let you know your status once you provide this info. Hello URSAY, I never received an email regarding this (requesting my Mt. Gox. account info). I never logged my issue on https://www.bitinstant.com/contact but I was on the 4/6 list AND you confirmed I was on the Mt. Gox coupon code list yesterday, please advise. email? either andrewb123456789@gmail.com or redacted@gmail.com; I have given you both at some point not sure which one is on your list you not specify when I asked. Thank you. I am showing we pushed your order last night. Have you tried checking your Gox acct. for funds? I just checked my Mt. Gox account and I am showing 0 BTC and 0 USD still. Can you confirm what email was on the list so I can reference that for future reference. Thank you. Please allow 24 hours for your deposit to make it thru the queue. Thanks. Hello URSAY, it has been over 24 hours and I still have nothing in my Mt. Gox account, can you please check the status of this. I would love to get my money ASAP as BTC price approaches a low. Thanks It really helps me when you provide order info. Okay: OrderID: 58d56464-08cf-48f5-b7fb-174d1f35bd6b EventID: 975b119a-5704-4680-b92c-23ca1d6c1c9a DestAccount: M61221123X QuoteID: 00453453-3f36-4915-b868-a3a9bd468f5d User: SYSTEM DestExchange: mtgox eventtype: Order executed EventSentAt: 1365033362.7 FundsSent: $480.05 USD email address on your Mt Gox coupon list: andrewbritt@gmail.com |
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URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?
Please identify yourself by email as that's how we have logged these issues. I can let you know your status once you provide this info. Hello URSAY, I never received an email regarding this (requesting my Mt. Gox. account info). I never logged my issue on https://www.bitinstant.com/contact but I was on the 4/6 list AND you confirmed I was on the Mt. Gox coupon code list yesterday, please advise. email? either andrewb123456789@gmail.com or redacted@gmail.com; I have given you both at some point not sure which one is on your list you not specify when I asked. Thank you. I am showing we pushed your order last night. Have you tried checking your Gox acct. for funds? I just checked my Mt. Gox account and I am showing 0 BTC and 0 USD still. Can you confirm what email was on the list so I can reference that for future reference. Thank you. Please allow 24 hours for your deposit to make it thru the queue. Thanks. Hello URSAY, it has been over 24 hours and I still have nothing in my Mt. Gox account, can you please check the status of this. I would love to get my money ASAP as BTC price approaches a low. Thanks |
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URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?
Please identify yourself by email as that's how we have logged these issues. I can let you know your status once you provide this info. Hello URSAY, I never received an email regarding this (requesting my Mt. Gox. account info). I never logged my issue on https://www.bitinstant.com/contact but I was on the 4/6 list AND you confirmed I was on the Mt. Gox coupon code list yesterday, please advise. email? either andrewb123456789@gmail.com or redacted@gmail.com; I have given you both at some point not sure which one is on your list you not specify when I asked. Thank you. I am showing we pushed your order last night. Have you tried checking your Gox acct. for funds? I just checked my Mt. Gox account and I am showing 0 BTC and 0 USD still. Can you confirm what email was on the list so I can reference that for future reference. Thank you. Please allow 24 hours for your deposit to make it thru the queue. Thanks. Okay, I will patiently wait. Just to confirm, my Mt. Gox account is under the andrewb12345678@gmail.com email address not the one on your list, I assume that doesn't matter for this purpose as you have my account number, but just want to make sure that won't cause any issues. Also can you edit my other email address out of your last post if you get a chance, rather it not be public if possible. Thanks, Andrew |
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URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?
Please identify yourself by email as that's how we have logged these issues. I can let you know your status once you provide this info. Hello URSAY, I never received an email regarding this (requesting my Mt. Gox. account info). I never logged my issue on https://www.bitinstant.com/contact but I was on the 4/6 list AND you confirmed I was on the Mt. Gox coupon code list yesterday, please advise. email? either andrewb123456789@gmail.com or @gmail.com; I have given you both at some point not sure which one is on your list you not specify when I asked. Thank you. I am showing we pushed your order last night. Have you tried checking your Gox acct. for funds? I just checked my Mt. Gox account and I am showing 0 BTC and 0 USD still. Can you confirm what email was on the list so I can reference that for future reference. Thank you. |
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URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?
Please identify yourself by email as that's how we have logged these issues. I can let you know your status once you provide this info. Hello URSAY, I never received an email regarding this (requesting my Mt. Gox. account info). I never logged my issue on https://www.bitinstant.com/contact but I was on the 4/6 list AND you confirmed I was on the Mt. Gox coupon code list yesterday, please advise. email? either andrewb123456789@gmail.com or @gmail.com; I have given you both at some point not sure which one is on your list you not specify when I asked. Thank you. |
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URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?
Please identify yourself by email as that's how we have logged these issues. I can let you know your status once you provide this info. Hello URSAY, I never received an email regarding this (requesting my Mt. Gox. account info). I never logged my issue on https://www.bitinstant.com/contact but I was on the 4/6 list AND you confirmed I was on the Mt. Gox coupon code list yesterday, please advise. |
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Why do people keep asking me if my coupon code works??? I've said it doesn't about 10 times!!! URSAY, PLEASE, please, for the love of freaking god get me talking to someone WHO ACTUALLY emails me back. No one in your freaking company replies to my emails. If I have to wait much longer i've pretty much decided that i'm not using bitinstant ever again CAN I PLEASE HAVE A PHONE NUMBER TO CALL?  You seem to usually post without your order details which makes it difficult to help. Do you not keep records of order details? You could easily look in the MANY PMs I've sent you. But fine. OrderID: e38be662-1e37-4d1a-b7b1-1db98ba059f1 EventID: e868d75b-6791-46f6-934a-63ddcde0c076 DestAccount: M94310493X QuoteID: 0b19a2e1-5477-444a-a82b-7e338bcae384 Though I don't get what my details have to do with getting me a number to call. I can't seem to get anywhere with ANY of your customer service people over text. I need to talk to someone. Also, COULD YOU PLEASE tell people at your company to stop asking me if I've gotten a coupon and just actually give me one? Seriously, 2 people in a row have emailed me asking if I got a coupon and the facebook bitinstant account asked in a comment if i got the coupon also. Just give me a coupon. OrderID: e38be662-1e37-4d1a-b7b1-1db98ba059f1 EventID: e868d75b-6791-46f6-934a-63ddcde0c076 DestAccount: M94310493X QuoteID: 0b19a2e1-5477-444a-a82b-7e338bcae384 We like to arrange our Gox coupon list by email. Do you have an email that I can check to see if you on my list? |
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URSAY, please send me a new code. Gareth just sent me my original one.
OrderID: e38be662-1e37-4d1a-b7b1-1db98ba059f1
EventID: e868d75b-6791-46f6-934a-63ddcde0c076
DestAccount: M94310493X
QuoteID: 0b19a2e1-5477-444a-a82b-7e338bcae384
I expect a coupon for $95.95.
IT HAS NOW BEEN 8 DAYS
I do not have the power to create new codes. I'm sure if he sent you your old code it was in error. You have been escalated to the queue which reissues new Gox coupons. I know I've given you my info, and I'm sure someone somewhere is working on it dilligently, but I have the same problem and need a new Mt. Gox code, so I would like to make sure I am in this same escalated queue: OrderID: 58d56464-08cf-48f5-b7fb-174d1f35bd6b EventID: 975b119a-5704-4680-b92c-23ca1d6c1c9a DestAccount: M61221123X QuoteID: 00453453-3f36-4915-b868-a3a9bd468f5d User: SYSTEM DestExchange: mtgox eventtype: Order executed EventSentAt: 1365033362.7 FundsSent: $480.05 USD |
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Can I please receive my mtgox coupon code? It's been a week since my order and URSAY said the code would come 'soon'
I know you guys are trying but I'm really getting impatient.
I just sent this manually He sent it but it is apparently invalid... what part of the mtgox coupon do I enter? The whole thing including the 'mtgox-usd-' part? Or jsut the numbers? Making sure it's not an error on my part. Go to 'add funds' then 'redeem mt. gox code' and yes the whole mtgox-usd-everything; believe so at least. |
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Can I please receive my mtgox coupon code? It's been a week since my order and URSAY said the code would come 'soon'
I know you guys are trying but I'm really getting impatient.
I just sent this manually Gareth, I just emailed you with full details, I am in the same situation as FYourself, please help I would greatly appreciate it. I will also PM you here incase that is easier. Thanks. |
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