Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?

Please identify yourself by email as that's how we have logged these issues.  I can let you know your status once you provide this info.

Hello URSAY, I never received an email regarding this (requesting my Mt. Gox. account info). I never logged my issue on https://www.bitinstant.com/contact but I was on the 4/6 list AND you confirmed I was on the Mt. Gox coupon code list yesterday, please advise.

email?

either andrewb123456789@gmail.com or andrewbritt@gmail.com; I have given you both at some point not sure which one is on your list you not specify when I asked. Thank you.

I am showing we pushed your order last night.  Have you tried checking your Gox acct. for funds?

I just checked my Mt. Gox account and I am showing 0 BTC and 0 USD still.

Can you confirm what email was on the list so I can reference that for future reference.

Thank you.

Please allow 24 hours for your deposit to make it thru the queue.  Thanks. 

andrewbritt@gmail.com

[URSAY]

Ursay,

Please help with Order ID dd91433a-c2f2-49c4-beeb-5e673dcc5bd9. I received an email stating the transaction was executed but the funds have not appeared in my account. I also PM'd you. Please push asap.

Regards,

jthev2005.

The order appears to have executed today.  Please allow 24 hours for processing.  Thanks! 

[rafa10]

Hello, this is my second order at bitinstant, and I have a problem this time... My payment has already been confirmed by ZIPZAP under Account Number: 335119806 since last friday (april,12) but bitinstant only show my order as "Loading". Whats going on? Wheres my money? The first time was near instant payment to Mt.Gox... and now 2 days has passed and nothing... I lost a lot of good opportunities to buy bitcoins at a low prices (60,70 usd)... I already send 2 e-mails and did not receive any answear...

These are my order info:

Your order status: Loading

Order receipt:

Quote ID   d3630010-5140-4f21-846e-3005d9a4a619
Event ID   b3d81eb1-c827-44f2-872e-7057419365ec
Fees (inclusive)   3.99%%
Amount you paid   $320.0 USD
Amount you will receive   $307.232 USD
Destination exchange   MtGox
Destination account   M22289566X
Order event log
                
Timestamp: Thu Apr 11 20:45:22 2013   
Event ID: b3d81eb1-c827-44f2-872e-7057419365ec   
Event type: Quote for new transaction


Awaiting support,

Regards

Gave your order a manual push! 

Thanks... btw ... is there an ETA you could provide for this "push" to work?

Some orders need to be manually pushed more then once.  Suggest to me, Push zipzap +9 digit acct. #...

It would be reasonable to ask this every 24 hours perhaps.

Still no money at my mtgox account... is this a ZIPZAP problem or bitinstants?

[andrewb]

URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?

Please identify yourself by email as that's how we have logged these issues.  I can let you know your status once you provide this info.

Hello URSAY, I never received an email regarding this (requesting my Mt. Gox. account info). I never logged my issue on https://www.bitinstant.com/contact but I was on the 4/6 list AND you confirmed I was on the Mt. Gox coupon code list yesterday, please advise.

email?

either andrewb123456789@gmail.com or redacted@gmail.com; I have given you both at some point not sure which one is on your list you not specify when I asked. Thank you.

I am showing we pushed your order last night.  Have you tried checking your Gox acct. for funds?

I just checked my Mt. Gox account and I am showing 0 BTC and 0 USD still.

Can you confirm what email was on the list so I can reference that for future reference.

Thank you.

Please allow 24 hours for your deposit to make it thru the queue.  Thanks.  

Okay, I will patiently wait. Just to confirm, my Mt. Gox account is under the andrewb12345678@gmail.com email address not the one on your list, I assume that doesn't matter for this purpose as you have my account number, but just want to make sure that won't cause any issues.

Also can you edit my other email address out of your last post if you get a chance, rather it not be public if possible.

Thanks,
Andrew

[URSAY]

Hello, this is my second order at bitinstant, and I have a problem this time... My payment has already been confirmed by ZIPZAP under Account Number: 335119806 since last friday (april,12) but bitinstant only show my order as "Loading". Whats going on? Wheres my money? The first time was near instant payment to Mt.Gox... and now 2 days has passed and nothing... I lost a lot of good opportunities to buy bitcoins at a low prices (60,70 usd)... I already send 2 e-mails and did not receive any answear...

These are my order info:

Your order status: Loading

Order receipt:

Quote ID   d3630010-5140-4f21-846e-3005d9a4a619
Event ID   b3d81eb1-c827-44f2-872e-7057419365ec
Fees (inclusive)   3.99%%
Amount you paid   $320.0 USD
Amount you will receive   $307.232 USD
Destination exchange   MtGox
Destination account   M22289566X
Order event log
                
Timestamp: Thu Apr 11 20:45:22 2013   
Event ID: b3d81eb1-c827-44f2-872e-7057419365ec   
Event type: Quote for new transaction


Awaiting support,

Regards

Gave your order a manual push! 

Thanks... btw ... is there an ETA you could provide for this "push" to work?

Some orders need to be manually pushed more then once.  Suggest to me, Push zipzap +9 digit acct. #...

It would be reasonable to ask this every 24 hours perhaps.

Still no money at my mtgox account... is this a ZIPZAP problem or bitinstants?

I've given your order another manual push! 

[rafa10]

Hello, this is my second order at bitinstant, and I have a problem this time... My payment has already been confirmed by ZIPZAP under Account Number: 335119806 since last friday (april,12) but bitinstant only show my order as "Loading". Whats going on? Wheres my money? The first time was near instant payment to Mt.Gox... and now 2 days has passed and nothing... I lost a lot of good opportunities to buy bitcoins at a low prices (60,70 usd)... I already send 2 e-mails and did not receive any answear...

These are my order info:

Your order status: Loading

Order receipt:

Quote ID   d3630010-5140-4f21-846e-3005d9a4a619
Event ID   b3d81eb1-c827-44f2-872e-7057419365ec
Fees (inclusive)   3.99%%
Amount you paid   $320.0 USD
Amount you will receive   $307.232 USD
Destination exchange   MtGox
Destination account   M22289566X
Order event log
                
Timestamp: Thu Apr 11 20:45:22 2013   
Event ID: b3d81eb1-c827-44f2-872e-7057419365ec   
Event type: Quote for new transaction


Awaiting support,

Regards

Gave your order a manual push! 

Thanks... btw ... is there an ETA you could provide for this "push" to work?

Some orders need to be manually pushed more then once.  Suggest to me, Push zipzap +9 digit acct. #...

It would be reasonable to ask this every 24 hours perhaps.

Still no money at my mtgox account... is this a ZIPZAP problem or bitinstants?

I've given your order another manual push! 

Thanks.. now its there!!!

[jthev05]

Ursay,

Please help with Order ID dd91433a-c2f2-49c4-beeb-5e673dcc5bd9. I received an email stating the transaction was executed but the funds have not appeared in my account. I also PM'd you. Please push asap.

Regards,

jthev2005.

The order appears to have executed today.  Please allow 24 hours for processing.  Thanks! 

Apologies for the redundant forms of communication. I didn't see an established or preferred method of contact on here. Thanks for the help!

jthev2005

[Deadlock94]

CVS transaction on 4/3, support ticket list on 4/9, and as of this morning 4/15 I finally have my money in my Gox account. I'm allitle upset that bit instant still kept their fee. I still need compensated for the price difference, and I will be checking URSAY's sig in a sec to see how I should go about obtaining the difference. I will say after this experiance I will probably not be using bit instant anytime soon untill they have proven to get it together. But I will say it wasn't all their fault. MtGox had a hand to play in this as well. Basically every bad thing that could of happen, did happen. Unfortunate as that is it is going to hurt gox and bitinstant. I would like to thank URSAY personally, I have watched him get bashed for the last 2 weeks like all of this was his fault or something. He was literally the only person who was helping for the longest time, and although I am not pleased with the swiftness of my transaction still, you all should understand none of that is in his control. Thank you so much for all you have done with my order and everyone else's order URSAY. Everyone be polite and patient and your money will come.

Good to hear that you've finally received your funds!  I would be happy to submit a ticket for a fee reversal request if you can provide me with some info...

BTC destination address and what you think you are owed.  Please keep in mind that we can only lock in the price at time of order when we are expected to execute the BTC purchase.

BTC address: 1GwPL9QRJ6cTfHGHEBYDMEEb1xqvRcQpRd
Looks like the difference would be .3589btc. Thanks URSAY!

[donkeybozo]

Order ID 62f756f2-1770-4361-a5a2-ccb68132efbb needs to be escalated

63+ hours now

Have you logged your issue thru bitinstant.com/contact ?

I did Friday

If you logged your issue at bitinstant.com/contact then you should of received an automated email which let's you know that our CS reps are working on your issue.  Can you supply me with your Gox acct. MX # ?

# M07225822X

[jthev05]

Ursay,

Please help with Order ID dd91433a-c2f2-49c4-beeb-5e673dcc5bd9. I received an email stating the transaction was executed but the funds have not appeared in my account. I also PM'd you. Please push asap.

Regards,

jthev2005.

The order appears to have executed today.  Please allow 24 hours for processing.  Thanks! 

Hey Ursay,

The issue I have now is I haven't received the correct amount in my account. I paid for $96.01 but received $87.87. It's a small amount but the principle is what matters to me. Can you help?

Thanks,

jthev2005

[URSAY]

Order ID 62f756f2-1770-4361-a5a2-ccb68132efbb needs to be escalated

63+ hours now

Have you logged your issue thru bitinstant.com/contact ?

I did Friday

If you logged your issue at bitinstant.com/contact then you should of received an automated email which let's you know that our CS reps are working on your issue.  Can you supply me with your Gox acct. MX # ?

# M07225822X

Looks like there is an issue finding your Gox acct. but you've appeared to provide the acct. info we have on file.  I'm not sure how this type of issue would be solved so your best method for resolution would be to log everything at bitinstant.com/contact

Thanks!

[URSAY]

Ursay,

Please help with Order ID dd91433a-c2f2-49c4-beeb-5e673dcc5bd9. I received an email stating the transaction was executed but the funds have not appeared in my account. I also PM'd you. Please push asap.

Regards,

jthev2005.

The order appears to have executed today.  Please allow 24 hours for processing.  Thanks! 

Hey Ursay,

The issue I have now is I haven't received the correct amount in my account. I paid for $96.01 but received $87.87. It's a small amount but the principle is what matters to me. Can you help?

Thanks,

jthev2005

You do realize we charge fees for this service, yes?  Our fees are listed at bitinstant.com

[URSAY]

sugsmack100...

If your out there I need your email address to help solve your issue!

 

[evilzpet]

I need help from a Bitinstant representative please!  I made two $500.00 cash desposits 8 days ago (4/7), received nothing, and have been unsuccessful in communicating with Bitinstant over the issue.  HELP!

If you don't provide info it is very difficult to help.

Two deposits on 4/7.

Cash to email - boneddy2000@yahoo.com

591 889 621
343 136 495

I'm assuming the numbers on the bottom are zipzap acct. #s?

Yes sir.  Sadly I cannot locate the quote ID and have spent several days trying to recover lost internet history to no avail so that is all I have to work with.

[damavox]

THANK YOU!! FINALLY GOT MY COINS!

Even if i did lose about $26 from the original price i might consider using bitinstant again in the future.

Just so everyone knows they did give me more coins then i originally purchased, they are just worth less now.

[URSAY]

I need help from a Bitinstant representative please!  I made two $500.00 cash desposits 8 days ago (4/7), received nothing, and have been unsuccessful in communicating with Bitinstant over the issue.  HELP!

If you don't provide info it is very difficult to help.

Two deposits on 4/7.

Cash to email - boneddy2000@yahoo.com

591 889 621
343 136 495

I'm assuming the numbers on the bottom are zipzap acct. #s?

Yes sir.  Sadly I cannot locate the quote ID and have spent several days trying to recover lost internet history to no avail so that is all I have to work with.

I've manually pushed both orders.  Please allow up to 24 hours to see any results.  Thanks! 

[akabmikua]

@URSAY,

I have logged in the request at bitinstant.com/contact , but no person contacted me past 2 days. This is discouraging.

Can you please manually push my order(s) too?

https://www.bitinstant.com/order_status/b05bd112-a450-46af-bf6a-43f062b23a78
https://www.bitinstant.com/order_status/eaefb4e7-db15-4749-b7a7-839c95a78ae2

Its over 11 days now.

My first support ticket (after 1 day of placing the order) was NEK-JBDME-321 and second one (logged on Apr 13) without any ID (tough the email has a title with ID: 861406, which probably is NOT my support id)

If you submitted tickets thru bitinstant.com/contact then you should of received an automated email which states that your issue is logged and we are looking into it.  Is it possible you received any btce coupons?

As now I am in a bit of urgency, a new BTC-E code of $1391.5044 (After your fees, initially $1404) will also work for me.

Thanks!

[jthev05]

Ursay,

Please help with Order ID dd91433a-c2f2-49c4-beeb-5e673dcc5bd9. I received an email stating the transaction was executed but the funds have not appeared in my account. I also PM'd you. Please push asap.

Regards,

jthev2005.

The order appears to have executed today.  Please allow 24 hours for processing.  Thanks! 

Hey Ursay,

The issue I have now is I haven't received the correct amount in my account. I paid for $96.01 but received $87.87. It's a small amount but the principle is what matters to me. Can you help?

Thanks,

jthev2005

You do realize we charge fees for this service, yes?  Our fees are listed at bitinstant.com

Yes Ursay, I'm not an idiot. I've used your service probably a dozen times now. My total was $100 before the fees. After the fees I should have received $96.01. Where did the other $8.14 go? Please send me what I paid for.

Thanks,

jthev2005

[noname6520]

URSAY I hope you are not still talking about reimbursing people for shorting them. I got this email.

Hello,

Regarding order # d0277f58-a4d7-410c-9f42-0b57e02f3cad

It appears we were not executing the purchase of BTC for you bu this was merely a cash deposit into your Gox acct?  If we are not in control of your actual BTC purchase then unfortunately we cannot offer to reimburse you for this.

Please let me know if you have any further questions.

Thanks!

bunch of scammers.

[donkeybozo]

Order ID 62f756f2-1770-4361-a5a2-ccb68132efbb needs to be escalated

63+ hours now

Have you logged your issue thru bitinstant.com/contact ?

I did Friday

If you logged your issue at bitinstant.com/contact then you should of received an automated email which let's you know that our CS reps are working on your issue.  Can you supply me with your Gox acct. MX # ?

# M07225822X

Looks like there is an issue finding your Gox acct. but you've appeared to provide the acct. info we have on file.  I'm not sure how this type of issue would be solved so your best method for resolution would be to log everything at bitinstant.com/contact

Thanks!

Logged everything on Friday