Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

Placed another order, I made sure everything was okay and funds still have not arrived
Plz somebody help I cannot loose these funds thanks!



Quote ID   603d98bd-a150-4552-abc1-c49d6dd4afa4
Event ID   aa812e4a-51c9-4a6a-8bf9-3d07f0f6585e

What is your ZipZap 9 digit acct. #?  Have you logged this issue at bitinstant.com/contact   ?

[StrictlyBusiness]

Funds ARRIVED! THANKS!

Placed another order, I made sure everything was okay and funds still have not arrived
Plz somebody help I cannot loose these funds thanks!



Quote ID   603d98bd-a150-4552-abc1-c49d6dd4afa4
Event ID   aa812e4a-51c9-4a6a-8bf9-3d07f0f6585e

What is your ZipZap 9 digit acct. #?  Have you logged this issue at bitinstant.com/contact   ?

[mikeva434]

I placed an order on May 9th at approxamately 7:14 PM. The order was for $206.05 cents. However I ended up being charged $223.95 cents. How can I rectify this? Here is my order info:

Thank you for your order, your order progress will be displayed below in real time if you have javascript enabled.
To return to this page later, please click this link: Order status
Your order status
Loading
Order receipt
Quote ID    241aaa79-825f-4650-826f-c246c99274e8
Event ID    e10ce6a2-e0fc-4205-abb0-7892d5144c7e
Fees (inclusive)    3.99%%
Amount you paid    $206.05 USD
Amount you will receive    $197.828605 USD
Destination exchange    Bitcoin Address
Destination account    1Nd5xp7xCsjhdgC8DU8VKLuSN6AoqrK3Bd
Order event log
Timestamp    Event ID    Event type
Thu May 9 21:15:43 2013   e10ce6a2-e0fc-4205-abb0-7892d5144c7e   Quote for new transaction

[URSAY]

I placed an order on May 9th at approxamately 7:14 PM. The order was for $206.05 cents. However I ended up being charged $223.95 cents. How can I rectify this? Here is my order info:

Thank you for your order, your order progress will be displayed below in real time if you have javascript enabled.
To return to this page later, please click this link: Order status
Your order status
Loading
Order receipt
Quote ID    241aaa79-825f-4650-826f-c246c99274e8
Event ID    e10ce6a2-e0fc-4205-abb0-7892d5144c7e
Fees (inclusive)    3.99%%
Amount you paid    $206.05 USD
Amount you will receive    $197.828605 USD
Destination exchange    Bitcoin Address
Destination account    1Nd5xp7xCsjhdgC8DU8VKLuSN6AoqrK3Bd
Order event log
Timestamp    Event ID    Event type
Thu May 9 21:15:43 2013   e10ce6a2-e0fc-4205-abb0-7892d5144c7e   Quote for new transaction

Have you logged your issue at bitinstant.com/contact   ?

Can I get your email and 9 digit ZipZap acct. #?

Thanks.

[muyuu]

Are you guys going to support funding fiat to BTC-e? How about UK support?

[URSAY]

Are you guys going to support funding fiat to BTC-e? How about UK support?

We are always working on new features.  Our new website should be launching very soon which will include some of these new features.  Unfortunately I can't provide any timeline for UK support.  It is something we would like to do however.  

[Gareth Nelson]

As i'm now quite fond of telling people, i'm in the UK myself and hate doing things the slow way so trust me that UK support will come eventually.

[ignoramus]

What is the best option to get your coins with no hiccups?  Bitcoin to email?  Bitstamp?  Bitcoin Address?

[Gareth Nelson]

What is the best option to get your coins with no hiccups?  Bitcoin to email?  Bitstamp?  Bitcoin Address?

I'm not aware of any current issues with any of our destinations, so choose what is most convenient.

[phpalmer]

I am still learning about BitInstant's processes.

[URSAY]

I am still learning about BitInstant's processes.

Let me know if you have a particular question and I will do my best to help! 

[mikeva434]

I placed an order on May 9th at approxamately 7:14 PM. The order was for $206.05 cents. However I ended up being charged $223.95 cents. How can I rectify this? Here is my order info:

Thank you for your order, your order progress will be displayed below in real time if you have javascript enabled.
To return to this page later, please click this link: Order status
Your order status
Loading
Order receipt
Quote ID    241aaa79-825f-4650-826f-c246c99274e8
Event ID    e10ce6a2-e0fc-4205-abb0-7892d5144c7e
Fees (inclusive)    3.99%%
Amount you paid    $206.05 USD
Amount you will receive    $197.828605 USD
Destination exchange    Bitcoin Address
Destination account    1Nd5xp7xCsjhdgC8DU8VKLuSN6AoqrK3Bd
Order event log
Timestamp    Event ID    Event type
Thu May 9 21:15:43 2013   e10ce6a2-e0fc-4205-abb0-7892d5144c7e   Quote for new transaction

Have you logged your issue at bitinstant.com/contact   ?

Can I get your email and 9 digit ZipZap acct. #?

Thanks.

Yes I have logged the issue at bitinstant.com/contact. The 9 digit zipzap account number is 842904583. I was charged $223.95 but still only received $197.828605.

[URSAY]

I placed an order on May 9th at approxamately 7:14 PM. The order was for $206.05 cents. However I ended up being charged $223.95 cents. How can I rectify this? Here is my order info:

Thank you for your order, your order progress will be displayed below in real time if you have javascript enabled.
To return to this page later, please click this link: Order status
Your order status
Loading
Order receipt
Quote ID    241aaa79-825f-4650-826f-c246c99274e8
Event ID    e10ce6a2-e0fc-4205-abb0-7892d5144c7e
Fees (inclusive)    3.99%%
Amount you paid    $206.05 USD
Amount you will receive    $197.828605 USD
Destination exchange    Bitcoin Address
Destination account    1Nd5xp7xCsjhdgC8DU8VKLuSN6AoqrK3Bd
Order event log
Timestamp    Event ID    Event type
Thu May 9 21:15:43 2013   e10ce6a2-e0fc-4205-abb0-7892d5144c7e   Quote for new transaction

Have you logged your issue at bitinstant.com/contact   ?

Can I get your email and 9 digit ZipZap acct. #?

Thanks.

Yes I have logged the issue at bitinstant.com/contact. The 9 digit zipzap account number is 842904583. I was charged $223.95 but still only received $197.828605.

It looks like we had contacted you for your ZipZap acct. # and you hadn't provided it.  I will go ahead and add that to your case so we can proceed.  Thanks.

[chibit]

my friend tried to buy some awhile back but he says he never heard back from you guys. what should he do? It's about $1000 worth. tks

[URSAY]

my friend tried to buy some awhile back but he says he never heard back from you guys. what should he do? It's about $1000 worth. tks

Send a support request thru bitinstant.com/contact

This adds you directly into the support queue

[andrewb]

URSAY, My issue from 4/3 has finally been resolved. It has taken over a month, but it has been resolved at last. Thank you for your help.

[URSAY]

URSAY, My issue from 4/3 has finally been resolved. It has taken over a month, but it has been resolved at last. Thank you for your help.

Hey that's great to hear.  Your issue was not an easy one to resolve to I thank you for your patience thru the process. 

[bitedown]

Well, that was a pretty unpleasant experience.

I used MoneyGram on a Vcom machine at 7-11.  Based on searches, I thought I'd be calling on the machine's phone and paying the cashier, but it had me use my cell phone and pay the machine.  Giving my information to the operator was fairly painless--for a cell phone call in a busy 7-11, anyway.  After she concluded the call, there were a few more steps to go through on screen.  When I finished, it asked for my payment--cash or debit, which surprised me.  I already had the cash, so I chose cash and inserted it.  After a few seconds I got a transaction failed message, but no receipt of any kind.  I was about to panic when a message popped up instructing me to take my money, and then it spit it all back out at me.

So I guess I have an open ticket now.  I was in a rush, otherwise I would have tried calling again, but I have no idea what went wrong so I don't even know what the available options are.  Continue the transaction from where the operator hung up?  Redo the whole thing?  Scrap this ticket and try again?

BitInstant's instructions are just kind of like: go to location and do a thing.  It'd be nice if they were a bit more explicit about what to expect.

[Orwald]

I placed an order earlier today, the timestamp from bitinstant was Mon May 13 03:07:13 2013

Something went wrong with my order and it had to retry with the message "Automatic retry triggered". This was a bit frustrating but I know sometimes things go wrong. It was retrying every 15 minutes until it updated with these messages: "Cancel outgoing payment" and "Outgoing payment canceled!". I opened a ticket just previous to this new message but I've only received automated replies so far. I only want to make sure my transaction will go through and that this isn't a big problem. I should also say that the only reason I decided to use bitinstant this time was because it was supposedly fast. The response time is pretty dismal so far I'm sorry to say. My transaction was guaranteed to be finished within a day so I'm not panicking yet but I am a bit worried due to the order page not updating anymore.



Thanks.
Orwald

[rwheeler]

So I had a problem with my order on 25th April
I have contacted support several times.
I have posted here in the forum. I contacted URSAY and confirmed I am in the queue of issues.
So how long does it take to fix and solve my problem? How long is the queue, how long do i need to wait?