when access the POLONIEX account,it was at the profile page, cant see the balance and cant trade. I e-mail and twitter their support for many times. but nobody answer it .
If there someone encounter the situation and how to solve it??/
and would someone kindly help me???
That's weird. I have encountered that since the day i use that exchange. Maybe something is wrong with your browser. Are you using mobile platform. Make sure it's on default settings. If still not fix the problem. Then i suggest you to use other web browsers. Google Chrome is what im using right now. So far, so good. Poloniex support is not that bad compare to other exchange platform support like coinbase and yobit that not responding at all. Just wait for their response. But it will take days to receive their response. You have to figure it out yourself for now. But i really think the problem is on your browser. Just try different browser.
I use the Google Chrome all the time . I really dont know the reason why POLONIEX frozen my account.
How did you know that your account is frozen? There should be a label there that says its frozen followed by a
contact support link. If theres nothing like that its highly possible that the problem lies in your side? Try clearing the temporary cache and cookies on your browser.
Heres a tip when sending support ticket/s, The contents should be concise and easy to understand so keep it short as much as possible. Lastly add some proof/s like screenshots.
