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wsmolive (OP)
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October 24, 2017, 12:07:49 AM |
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when access the POLONIEX account,it was at the profile page, cant see the balance and cant trade. I e-mail and twitter their support for many times. but nobody answer it .
If there someone encounter the situation and how to solve it??/
and would someone kindly help me???
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nitehawk
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October 24, 2017, 12:36:55 AM |
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You are wasting your time emailing Poloniex support, they do not respond to emails, and the customer support is non-existent. At best if they do respond the wait time is on average 30 to 60 days.
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sylance
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October 24, 2017, 01:08:12 AM |
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Is this still going on? It'd be strange if it's just happening to one account and not others. Maybe try a different browser and see if you get the same experience. If so, then your only recourse is to submit a ticket but I Poloniex is notorious for slooooooow response times.
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deadsilent
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October 24, 2017, 01:22:05 AM |
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when access the POLONIEX account,it was at the profile page, cant see the balance and cant trade. I e-mail and twitter their support for many times. but nobody answer it .
If there someone encounter the situation and how to solve it??/
and would someone kindly help me???
That's weird. I have encountered that since the day i use that exchange. Maybe something is wrong with your browser. Are you using mobile platform. Make sure it's on default settings. If still not fix the problem. Then i suggest you to use other web browsers. Google Chrome is what im using right now. So far, so good. Poloniex support is not that bad compare to other exchange platform support like coinbase and yobit that not responding at all. Just wait for their response. But it will take days to receive their response. You have to figure it out yourself for now. But i really think the problem is on your browser. Just try different browser. |
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wsmolive (OP)
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October 24, 2017, 02:43:49 AM |
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when access the POLONIEX account,it was at the profile page, cant see the balance and cant trade. I e-mail and twitter their support for many times. but nobody answer it .
If there someone encounter the situation and how to solve it??/
and would someone kindly help me???
That's weird. I have encountered that since the day i use that exchange. Maybe something is wrong with your browser. Are you using mobile platform. Make sure it's on default settings. If still not fix the problem. Then i suggest you to use other web browsers. Google Chrome is what im using right now. So far, so good. Poloniex support is not that bad compare to other exchange platform support like coinbase and yobit that not responding at all. Just wait for their response. But it will take days to receive their response. You have to figure it out yourself for now. But i really think the problem is on your browser. Just try different browser. I use the Google Chrome all the time . I really dont know the reason why POLONIEX frozen my account. |
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Maum
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October 24, 2017, 02:53:57 AM |
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They have new security since a few months. If you didn't enable 2FA, you probably gez a login code via e-mail.
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wsmolive (OP)
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October 24, 2017, 03:00:08 AM |
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They have new security since a few months. If you didn't enable 2FA, you probably gez a login code via e-mail.
I enable 2FA since i created the account. I can logged in my account ,but always in the profile page , cant see the balance ,see the trade history and cant trade too. except login and logout. |
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Potato Chips
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October 24, 2017, 06:06:11 AM |
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when access the POLONIEX account,it was at the profile page, cant see the balance and cant trade. I e-mail and twitter their support for many times. but nobody answer it .
If there someone encounter the situation and how to solve it??/
and would someone kindly help me???
That's weird. I have encountered that since the day i use that exchange. Maybe something is wrong with your browser. Are you using mobile platform. Make sure it's on default settings. If still not fix the problem. Then i suggest you to use other web browsers. Google Chrome is what im using right now. So far, so good. Poloniex support is not that bad compare to other exchange platform support like coinbase and yobit that not responding at all. Just wait for their response. But it will take days to receive their response. You have to figure it out yourself for now. But i really think the problem is on your browser. Just try different browser. I use the Google Chrome all the time . I really dont know the reason why POLONIEX frozen my account. How did you know that your account is frozen? There should be a label there that says its frozen followed by a contact support link. If theres nothing like that its highly possible that the problem lies in your side? Try clearing the temporary cache and cookies on your browser. Heres a tip when sending support ticket/s, The contents should be concise and easy to understand so keep it short as much as possible. Lastly add some proof/s like screenshots. |
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wsmolive (OP)
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October 25, 2017, 02:12:48 AM |
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when access the POLONIEX account,it was at the profile page, cant see the balance and cant trade. I e-mail and twitter their support for many times. but nobody answer it .
If there someone encounter the situation and how to solve it??/
and would someone kindly help me???
That's weird. I have encountered that since the day i use that exchange. Maybe something is wrong with your browser. Are you using mobile platform. Make sure it's on default settings. If still not fix the problem. Then i suggest you to use other web browsers. Google Chrome is what im using right now. So far, so good. Poloniex support is not that bad compare to other exchange platform support like coinbase and yobit that not responding at all. Just wait for their response. But it will take days to receive their response. You have to figure it out yourself for now. But i really think the problem is on your browser. Just try different browser. I use the Google Chrome all the time . I really dont know the reason why POLONIEX frozen my account. How did you know that your account is frozen? There should be a label there that says its frozen followed by a contact support link. If theres nothing like that its highly possible that the problem lies in your side? Try clearing the temporary cache and cookies on your browser. Heres a tip when sending support ticket/s, The contents should be concise and easy to understand so keep it short as much as possible. Lastly add some proof/s like screenshots. Thank you for answering and you suggestion. but it doesnt work!! There really no label that says its frozen but my account and my fund cant use any more in fact. |
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