well, i'm an individual, who happens to be a designer/programmer
...but i get your point, you want the human element whereas sites like mine are designed to be automated.
Hmmm, yes and no. I have no quarrel with the automated interface, my issue is with the lack of obvious connection to you. It's your service, not yourself, although the difference is only important because you aren't mentioned anywhere on the service's pages that I could find. It might be moot, and I'll be happy to add you to the list (which I'm not sure has served anyone to date), sometimes I'm dense this way.