Hi, could you please give me your ticket number that I can check this with my colleagues because this is not true, both works perfectly even as for today.
I was talking about Paxum/SEPA withdrawal issue. Details below.
Ticket # 18871
mt.gox support, Jan-19 15:53 (JST):
Hello,
Currently, Paxum withdrawals are delayed due to insufficient funds in our Paxum account. If customers are in urgent need of the funds, please contact Mt.Gox Support and we will cancel the transaction.
Thanks,
MtGox.com Team
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> Jan-19 15:56 (JST):
When do you expect Paxum transactions to go through?
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mt.gox support, Jan-19 15:58 (JST):
We do not have a specific date at the moment but we would like to solve these delays within 1-2 weeks.
Thanks,
MtGox.com Team
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> Jan-19 16:02 (JST):
Is it possible to cancel Paxum withdraw and use SEPA transfer instead?
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mt.gox support, Jan-19 16:05 (JST):
Cancellation for Paxum is possible but unfortunately SEPA withdraws are not active at the moment.
Thanks,
MtGox.com Team