changenow.io They are robbers.

[mexcycle]

thank you for your help!  Thank you so much! I have published it!

[tabas]

All of those links provided on how bad they are should have been seen by OP before if he did researched about them beforehand the transaction on this platform. However, I am not blaming him because when things go bad, that's the time when we try to search for the feedback of such platforms. It's either they're telling the truth about AML reason or they're just reasoning it out to discourage you for the exchange because it is taking time. Yet, I wish that this case will be solved OP and hopefully this thread gets their attention.

I assume that OP isn't worried or OP's instinct didn't have anything that tells that changenow is a fishy website but in a way, it's kind of weird that OP knows about this forum and didn't even care to check here in hopes that there's no problems on that service, I guess to some degree, OP should know better the next time to ask questions first if they're unsure about something online that involves money. That kind of habit will definitely save OP from potential headaches, hopefully others would take note and never do what OP did so the cycle at the least isn't vicious if won't be stopping anytime soon.

Not all that are in the forum really sees those accusations or bad review posted by other members because he might just visit once in a while. But just as what OP has experienced with this platform, everyone has to take time in researching before trusting them.

15 days have passed and I'm still repeating the same thing! But still the answer is the same. I don't think I'll get my coins back unless the culprit is caught. I would like to post news. Please explain where and how to post the news.

They should have just give you a timeframe on how long you should wait. If they're still investigating or doing some verifications, they have to give you some estimate but if that won't do then there's nothing you and they can do. That's sad because it feels like there's really no help from them on this case and I don't want to discourage you but it is looking what it is.

[ChangeNOW]

Dear Mexcycle,

We would like to inform you that we are currently in the process of investigating the details of your recent transaction. We apologize that it's taking more time than we've initially expected; however, we want to assure you that we are doing our utmost to resolve the issue as quickly as possible.

As a company, we are committed to ensuring that all transactions are conducted in a legal and compliant manner. In order to maintain our integrity and adhere to regulatory guidelines, it is necessary for us to prolong the investigation. We apologize for any inconvenience this may cause and appreciate your patience and understanding.

Rest assured, our dedicated team is diligently working to gather all the necessary information and resolve the matter in a timely manner. We value you as our customer and want to ensure that your concerns are addressed properly.

If you have any further questions or require additional information, please do not hesitate to reach out to our customer support team. We are here to assist you and provide any updates on the progress of the investigation.

Thank you for your cooperation and understanding!

[examplens]

Dear Mexcycle,

We would like to inform you that we are currently in the process of investigating the details of your recent transaction. We apologize that it's taking more time than we've initially expected; however, we want to assure you that we are doing our utmost to resolve the issue as quickly as possible.

As a company, we are committed to ensuring that all transactions are conducted in a legal and compliant manner. In order to maintain our integrity and adhere to regulatory guidelines, it is necessary for us to prolong the investigation. We apologize for any inconvenience this may cause and appreciate your patience and understanding.

Rest assured, our dedicated team is diligently working to gather all the necessary information and resolve the matter in a timely manner. We value you as our customer and want to ensure that your concerns are addressed properly.

If you have any further questions or require additional information, please do not hesitate to reach out to our customer support team. We are here to assist you and provide any updates on the progress of the investigation.

Thank you for your cooperation and understanding!

You send the same generic answer everywhere and just buy time. If you can't handle this transaction, for whatever reason, why don't you just return the coins to the user and let them do it with another provider?
I wonder if you will compensate him for the loss he suffered because you are withholding his funds. You show zero responsibility towards your users.

@Mexcycle, You incorrectly posted a comment on the Bestchange platform, it should have been red (financial complaint) and not as a comment.

[crwth]

You send the same generic answer everywhere and just buy time. If you can't handle this transaction, for whatever reason, why don't you just return the coins to the user and let them do it with another provider?

Definitely this company shouldn't be dealt with. If you check the history of the account, it still hasn't been resolved. I'm surprised that they are still actively posting but they aren't solving anything. There should be a warning already towards that site. They are definitely not responsible for how they are running things ^{if they are even running legitimately}

[examplens]

OP, Some time has passed, are there any changes here, any updates?



As for the Changenow exchanger, there are changes here, for example, they are disabled on Bestchange monitoring. This is new and it would be useful to know what happened in the meantime. https://www.bestchange.com/changenow-exchanger.html
I see that they have some kind of invasion of positive feedback on Trustpilot, it doesn't seem natural anymore, as if they want to hide something.

[ChangeNOW]

We apologize for any inconvenience caused by the interruption in your exchange process. We understand that you may have concerns regarding the KYC (Know Your Customer) requirements that led to the stoppage.

As a legitimate and trustworthy service, we are committed to adhering to the highest standards of regulatory compliance, including Anti-Money Laundering (AML) regulations. These regulations are in place to ensure the safety and security of our platform and users, as well as to prevent any potential misuse of our services.

We kindly request you to refer to our Terms of Use and AML policy, which outline our obligations and responsibilities in complying with these regulations. We assure you that your personal information will be handled with the utmost care and in accordance with applicable data protection laws: https://changenow.io/terms-of-use

We are pleased to inform you that the investigation has been successfully completed, and we appreciate the user's cooperation throughout the process. We have sent an email to the user regarding the refund process.

As for Trustpilot, we would like to emphasize that we do not engage in the practice of buying positive reviews. We believe in the importance of genuine feedback from our users, as it helps us improve our services and better meet your needs. Your satisfaction and trust are of utmost importance to us, and we strive to earn them through the quality of our service and the positive experiences of our users.

As for the situation with Bestchange, we have temporarily suspended collaboration due to other reasons. We highly appreciate cooperation with them, so we are in constant contact to improve the quality of service and work with clients. Rest assured that our team will address the comments received from Bestchange and our status will be updated once the issue is resolved.

[JollyGood]

We are pleased to inform you that the investigation has been successfully completed, and we appreciate the user's cooperation throughout the process. We have sent an email to the user regarding the refund process.

If this ends up being a simple process of returning funds to the OP then I am fairly sure it will be welcomed by him. If funds ever get stopped while customers are using an exchange, they would find themselves in a complication because they would not want to send KYC yet will start trying to get their funds returned. I hope the OP responds to your email soon.

As for Trustpilot, we would like to emphasize that we do not engage in the practice of buying positive reviews. We believe in the importance of genuine feedback from our users, as it helps us improve our services and better meet your needs. Your satisfaction and trust are of utmost importance to us, and we strive to earn them through the quality of our service and the positive experiences of our users.

Trustpilot has lost the positive reputation it once built because of all the allegations of the rigged reviews. I think it will be immensely naive to believe that every single one of the reviews on Trustpilot are genuine and accurate whether they are related to ChangeNOW or any other company.

[Bitcoin_Arena]

Off-topic quickly, but I just checked them out and they have a very limited offering and I've never heard of them before, so I kind of wonder if they have an established reputation.

They have been in operation since 2014. Probably one of the few old exchanges left that refused to introduce KYC on their platforms. They only became more reorganized recently when they started a signature campaign. IMO, I would trust them more than the like of Changenow, Changelly etc.


I saw the status of the issue on BestChange. They (Changenow.io) claim they have refunded OP his funds. It would be nice if OP came around and updated us.

[mexcycle]

I received a refund. It took a long time, but I was angry and had a really bad experience. I will now delete this post. Thank you so much to everyone who helped.

[JollyGood]

Congratulations on getting a full refund. I recall the previous threads going back some years regarding ChangeNOW and all of the associated names/brands/companies and how difficult it was for a forum member to get back his funds but he persevered and in the end managed to get a full refund.

Please lock this thread as you have achieved a refund and that was what you set out to do.

I received a refund. It took a long time, but I was angry and had a really bad experience. I will now delete this post. Thank you so much to everyone who helped.

[348Judah]

There's one thing we needed to first confirm and make deliberation on while looking into OP case, he's making complaints about the website while it has not been active for some time now, was it that he's just finding it convenience to make the complain about them and report the website after a long time waiting since his last experience, or he's nit just being straight forward in the exact situation of things happening, also i believe that websites like this should be first reported to their ANN thread before making a scam report on them.