changenow.io They are robbers.

[mexcycle]

It was about 11 days ago.
I exchanged coins to play the game.
However, they are not exchanging coins on the grounds that my wallet address is related to crime.
I submitted all evidence and submitted both kyc and aml. However, the withdrawal has not yet been made.
Does this make sense?
I submitted everything. Now the company keeps telling me to wait and there is no response. help. I feel like publishing news.

[mexcycle]

https://talkimg.com/images/2023/10/30/TK03T.png
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[Learn Bitcoin]

I understand the frustration you may have at this moment. It seems you are accusing them of scamming. Isn't it? So, it's better to move this thread to the Scam accusation board instead of the currency exchange. Moreover, please follow the scam report format if you move it there.

Code:

[b][color=black]What happened:: [/color][/b]

[b][color=black]Scammers Profile Link: [/color][/b]

[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]

Unfortunately ChangeNOW is not active here since June 2023. Here is their ANN thread [ANN] ✔ChangeNOW - registration-free instant crypto exchange!✔ [OFFICIAL THREAD]. They already have five negative tags due to their scam. You have a very slim chance of getting your money back from those scammers!

Quoting images for visibility;

[Bitcoin_Arena]

Changenow.io is probably one of the worst instant exchanges that you can use. If you take a look at their reputation in this forum, you will notice that it's really so bad, with so many scam accusations against them regarding holding user funds hostage.
Please consider using no KYC instant exchange like eXch.cx next time.

Check out kycnot.me for more no KYC exchanges.

This thread is supposed to be in the scam accusations, so I reported it to the mods to move it there.

[examplens]

10 days is a long time to resolve.
I suggest you ask them about this on the BestChange platform https://www.bestchange.com/changenow-exchanger.html I think you will get a concrete answer there the fastest
Maybe Best_Change could also get involved in the whole case

Unfortunately, there have been problems with them before
ChangeNOW is a SCAM exchange that has been illegally holding my 1.38M Zilliqa
ChangeNOW.io Evercode Lab - Scam. Defamation. Abuses. Threats - Russian Business
ICO. ChangeNOW.io has failed to list or exchange their own NOW tokens.
Changenow.io selective scamming
[SCAM EXCHANGE] CHANGENOW.IO trying to steal my 3 BTC
ChangeNow.io (Evercode Lab) - Scam. Illegally holding of 100 BCH (11 bitcoins).

[hugeblack]

ChangeNow has a long history of technical issues, scam, delays in reply, incompetence of the support team and the excuse now is that your wallet is tainted or linked to dark activity.
What is the nature of the data you provided to them, and did you deposit directly from an address connected to gambling services?
In most cases like this, the solution is to issue a refund to your Bitcoin address, so make sure that you can reach the deposit address and ask them to refund the money to you.
also contact this account ----> https://bitcointalk.org/index.php?action=profile;u=1073450

[examplens]

also contact this account ----> https://bitcointalk.org/index.php?action=profile;u=1073450

It should always be emphasized that Bestchange is only monitoring and that they have no responsibility for the deal between the exchanger and the client. But they can certainly help in solving cases because of their authority.

[xtests]

Bestchange won't help in this specific case. Bestchange's stance is clear regarding AML/KYC disputes between exchangers and customers: if AMLBot (the service they are affiliated with) shows a high risk score, then Bestchange calls customer a criminal/terrorist and quits mediation. There are hundreds of such cases at feedback pages of their listed exchangers marked as "KYC/AML dispute" on their .ru domain and outcome is always same - customers lose funds.

There is also a reason why Bestchange is listed as a 'taint proclaiming' service in the thread [Blacklist] of unreliable, 'taint proclaiming' Bitcoin services / exchanges

[tabas]

All of those links provided on how bad they are should have been seen by OP before if he did researched about them beforehand the transaction on this platform. However, I am not blaming him because when things go bad, that's the time when we try to search for the feedback of such platforms. It's either they're telling the truth about AML reason or they're just reasoning it out to discourage you for the exchange because it is taking time. Yet, I wish that this case will be solved OP and hopefully this thread gets their attention.

[hugeblack]

There is also a reason why Bestchange is listed as a 'taint proclaiming' service in the thread [Blacklist] of unreliable, 'taint proclaiming' Bitcoin services / exchanges

Thank you. This is the first time I know this information. I found myself sent them merits before, but I do not remember such a discussion. In general, it is wrong to distinguish between Bitcoin on the basis of its clean coins and dirty one.
ChangeNow is not a service that I would recommend to someone and expect a perfect experience free of complaints or being scammed, so it is better to stop using or recommending it. I will try to contact @bestchange to see their opinion.

[The Sceptical Chymist]

Please consider using no KYC instant exchange like eXch.cx next time.

Off-topic quickly, but I just checked them out and they have a very limited offering and I've never heard of them before, so I kind of wonder if they have an established reputation.

Unfortunately, there have been problems with them before
<snip>

I didn't click through those links, but many scam accusations that are made here are never followed up on by the OP of the thread.  But even if that isn't the case in any of those links, I have to think that they prove beyond a doubt that Changenow is a scam service, i.e., that every scam accusation is probably outnumbered by more than a few satisfied customers that you never hear from. 

But I could be wrong--and I also didn't know these instant exchanges (or at least Changenow) reviews the provenance of the coins you send them.  Jesus. 

[xtests]

I will try to contact @bestchange to see their opinion.

It may worth a try contacting them but I am somehow confident of what they'll reply. I've been personally tracking all their messages, comments and actions (here, on russian Bits Media and their own platform) in regards to AML/KYC stance since they started to divide Bitcoin and concluded that they're either corrupt or forced to participate in the AML/KYC shitshow. Anyway, let us know about their reply once you have it.

[hd49728]

Many scam accusations about Change team. They have a big ecosystem with many platforms but if they used to scam, they will be able to pull their scam trigger anytime on any platform they create. Changelly, ChangeNOW, NOWpayments.

ChangeNOW.io Evercode Lab - Scam. Defamation. Abuses. Threats - Russian Business
ICO. ChangeNOW.io has failed to list or exchange their own NOW tokens.
Changenow.io selective scamming
ChangeNow.io (Evercode Lab) - Scam. Illegally holding of 100 BCH (11 bitcoins).
Scam about 1.6 BTC.

[Latviand]

All of those links provided on how bad they are should have been seen by OP before if he did researched about them beforehand the transaction on this platform. However, I am not blaming him because when things go bad, that's the time when we try to search for the feedback of such platforms. It's either they're telling the truth about AML reason or they're just reasoning it out to discourage you for the exchange because it is taking time. Yet, I wish that this case will be solved OP and hopefully this thread gets their attention.

I assume that OP isn't worried or OP's instinct didn't have anything that tells that changenow is a fishy website but in a way, it's kind of weird that OP knows about this forum and didn't even care to check here in hopes that there's no problems on that service, I guess to some degree, OP should know better the next time to ask questions first if they're unsure about something online that involves money. That kind of habit will definitely save OP from potential headaches, hopefully others would take note and never do what OP did so the cycle at the least isn't vicious if won't be stopping anytime soon.

[NotATether]

Many scam accusations about Change team. They have a big ecosystem with many platforms but if they used to scam, they will be able to pull their scam trigger anytime on any platform they create. Changelly, ChangeNOW, NOWpayments.

NOWpayments are included in this ring too?

Does that mean only its Custodial service of holding donations for you, or the entire platform?

I am asking because I recently put a NOWpayments widget on a new website, so depending on the answer I get, I will need to look for some other donations provider. It is quite an annoying situation to be in.

[hd49728]

NOWpayments are included in this ring too?

Does that mean only its Custodial service of holding donations for you, or the entire platform?

I am asking because I recently put a NOWpayments widget on a new website, so depending on the answer I get, I will need to look for some other donations provider. It is quite an annoying situation to be in.

I don't know deeply about them technically but I know they are from a same team. I had communication with ChangeNOW team in the past so I knew it from them.

You can see a description at bottom landing page of NOWpayments.io too. I did not know when they added this information at the landing page but I remembered they did not have that description like 2 or 3 years ago.
https://nowpayments.io/

NOWPayments – 2023

Launched by ChangeNOW. NOWPayments combines all the best practices of the industry — we guarantee the best possible service quality for all our clients. We're ready to go 100% of the time, 24/7

They also have NOW wallet application too.
https://walletnow.app

[JollyGood]

There will always be problems with people trying use these types of exchanges when they have a policy to ask for identification under their ToS to verify KYC/AML requirements. They can block transactions leaving their customers in limbo therefore using an alternative would be much better option.

If memory serves correct, the following are either fully or partially controlled/owned by the same group of people/companies:

Changenow
Changelly
NOWpayments
Guarda Wallet
Ink.one
Evercode Lab
Atomic Wallet

[mexcycle]

15 days have passed and I'm still repeating the same thing! But still the answer is the same. I don't think I'll get my coins back unless the culprit is caught. I would like to post news. Please explain where and how to post the news.

https://talkimg.com/images/2023/11/03/tnM4Z.png

[mexcycle]

I wrote, “Submit evidence that my wallet address is involved in a crime.” I will post again as soon as I receive a response.

[examplens]

I wrote, “Submit evidence that my wallet address is involved in a crime.” I will post again as soon as I receive a response.

Here again, I will tell you to go to Bestchange monitoring and leave negative feedback, where you will state the problem. It speeds them up considerably, they are very careful about their reputation there, unlike on this forum.

I suggest you ask them about this on the BestChange platform https://www.bestchange.com/changenow-exchanger.html

[mexcycle]

thank you for your help!  Thank you so much! I have published it!

[tabas]

All of those links provided on how bad they are should have been seen by OP before if he did researched about them beforehand the transaction on this platform. However, I am not blaming him because when things go bad, that's the time when we try to search for the feedback of such platforms. It's either they're telling the truth about AML reason or they're just reasoning it out to discourage you for the exchange because it is taking time. Yet, I wish that this case will be solved OP and hopefully this thread gets their attention.

I assume that OP isn't worried or OP's instinct didn't have anything that tells that changenow is a fishy website but in a way, it's kind of weird that OP knows about this forum and didn't even care to check here in hopes that there's no problems on that service, I guess to some degree, OP should know better the next time to ask questions first if they're unsure about something online that involves money. That kind of habit will definitely save OP from potential headaches, hopefully others would take note and never do what OP did so the cycle at the least isn't vicious if won't be stopping anytime soon.

Not all that are in the forum really sees those accusations or bad review posted by other members because he might just visit once in a while. But just as what OP has experienced with this platform, everyone has to take time in researching before trusting them.

15 days have passed and I'm still repeating the same thing! But still the answer is the same. I don't think I'll get my coins back unless the culprit is caught. I would like to post news. Please explain where and how to post the news.

They should have just give you a timeframe on how long you should wait. If they're still investigating or doing some verifications, they have to give you some estimate but if that won't do then there's nothing you and they can do. That's sad because it feels like there's really no help from them on this case and I don't want to discourage you but it is looking what it is.

[ChangeNOW]

Dear Mexcycle,

We would like to inform you that we are currently in the process of investigating the details of your recent transaction. We apologize that it's taking more time than we've initially expected; however, we want to assure you that we are doing our utmost to resolve the issue as quickly as possible.

As a company, we are committed to ensuring that all transactions are conducted in a legal and compliant manner. In order to maintain our integrity and adhere to regulatory guidelines, it is necessary for us to prolong the investigation. We apologize for any inconvenience this may cause and appreciate your patience and understanding.

Rest assured, our dedicated team is diligently working to gather all the necessary information and resolve the matter in a timely manner. We value you as our customer and want to ensure that your concerns are addressed properly.

If you have any further questions or require additional information, please do not hesitate to reach out to our customer support team. We are here to assist you and provide any updates on the progress of the investigation.

Thank you for your cooperation and understanding!

[examplens]

Dear Mexcycle,

We would like to inform you that we are currently in the process of investigating the details of your recent transaction. We apologize that it's taking more time than we've initially expected; however, we want to assure you that we are doing our utmost to resolve the issue as quickly as possible.

As a company, we are committed to ensuring that all transactions are conducted in a legal and compliant manner. In order to maintain our integrity and adhere to regulatory guidelines, it is necessary for us to prolong the investigation. We apologize for any inconvenience this may cause and appreciate your patience and understanding.

Rest assured, our dedicated team is diligently working to gather all the necessary information and resolve the matter in a timely manner. We value you as our customer and want to ensure that your concerns are addressed properly.

If you have any further questions or require additional information, please do not hesitate to reach out to our customer support team. We are here to assist you and provide any updates on the progress of the investigation.

Thank you for your cooperation and understanding!

You send the same generic answer everywhere and just buy time. If you can't handle this transaction, for whatever reason, why don't you just return the coins to the user and let them do it with another provider?
I wonder if you will compensate him for the loss he suffered because you are withholding his funds. You show zero responsibility towards your users.

@Mexcycle, You incorrectly posted a comment on the Bestchange platform, it should have been red (financial complaint) and not as a comment.

[crwth]

You send the same generic answer everywhere and just buy time. If you can't handle this transaction, for whatever reason, why don't you just return the coins to the user and let them do it with another provider?

Definitely this company shouldn't be dealt with. If you check the history of the account, it still hasn't been resolved. I'm surprised that they are still actively posting but they aren't solving anything. There should be a warning already towards that site. They are definitely not responsible for how they are running things ^{if they are even running legitimately}

[examplens]

OP, Some time has passed, are there any changes here, any updates?



As for the Changenow exchanger, there are changes here, for example, they are disabled on Bestchange monitoring. This is new and it would be useful to know what happened in the meantime. https://www.bestchange.com/changenow-exchanger.html
I see that they have some kind of invasion of positive feedback on Trustpilot, it doesn't seem natural anymore, as if they want to hide something.

[ChangeNOW]

We apologize for any inconvenience caused by the interruption in your exchange process. We understand that you may have concerns regarding the KYC (Know Your Customer) requirements that led to the stoppage.

As a legitimate and trustworthy service, we are committed to adhering to the highest standards of regulatory compliance, including Anti-Money Laundering (AML) regulations. These regulations are in place to ensure the safety and security of our platform and users, as well as to prevent any potential misuse of our services.

We kindly request you to refer to our Terms of Use and AML policy, which outline our obligations and responsibilities in complying with these regulations. We assure you that your personal information will be handled with the utmost care and in accordance with applicable data protection laws: https://changenow.io/terms-of-use

We are pleased to inform you that the investigation has been successfully completed, and we appreciate the user's cooperation throughout the process. We have sent an email to the user regarding the refund process.

As for Trustpilot, we would like to emphasize that we do not engage in the practice of buying positive reviews. We believe in the importance of genuine feedback from our users, as it helps us improve our services and better meet your needs. Your satisfaction and trust are of utmost importance to us, and we strive to earn them through the quality of our service and the positive experiences of our users.

As for the situation with Bestchange, we have temporarily suspended collaboration due to other reasons. We highly appreciate cooperation with them, so we are in constant contact to improve the quality of service and work with clients. Rest assured that our team will address the comments received from Bestchange and our status will be updated once the issue is resolved.

[JollyGood]

We are pleased to inform you that the investigation has been successfully completed, and we appreciate the user's cooperation throughout the process. We have sent an email to the user regarding the refund process.

If this ends up being a simple process of returning funds to the OP then I am fairly sure it will be welcomed by him. If funds ever get stopped while customers are using an exchange, they would find themselves in a complication because they would not want to send KYC yet will start trying to get their funds returned. I hope the OP responds to your email soon.

As for Trustpilot, we would like to emphasize that we do not engage in the practice of buying positive reviews. We believe in the importance of genuine feedback from our users, as it helps us improve our services and better meet your needs. Your satisfaction and trust are of utmost importance to us, and we strive to earn them through the quality of our service and the positive experiences of our users.

Trustpilot has lost the positive reputation it once built because of all the allegations of the rigged reviews. I think it will be immensely naive to believe that every single one of the reviews on Trustpilot are genuine and accurate whether they are related to ChangeNOW or any other company.

[Bitcoin_Arena]

Off-topic quickly, but I just checked them out and they have a very limited offering and I've never heard of them before, so I kind of wonder if they have an established reputation.

They have been in operation since 2014. Probably one of the few old exchanges left that refused to introduce KYC on their platforms. They only became more reorganized recently when they started a signature campaign. IMO, I would trust them more than the like of Changenow, Changelly etc.


I saw the status of the issue on BestChange. They (Changenow.io) claim they have refunded OP his funds. It would be nice if OP came around and updated us.

[mexcycle]

I received a refund. It took a long time, but I was angry and had a really bad experience. I will now delete this post. Thank you so much to everyone who helped.

[JollyGood]

Congratulations on getting a full refund. I recall the previous threads going back some years regarding ChangeNOW and all of the associated names/brands/companies and how difficult it was for a forum member to get back his funds but he persevered and in the end managed to get a full refund.

Please lock this thread as you have achieved a refund and that was what you set out to do.

I received a refund. It took a long time, but I was angry and had a really bad experience. I will now delete this post. Thank you so much to everyone who helped.

[348Judah]

There's one thing we needed to first confirm and make deliberation on while looking into OP case, he's making complaints about the website while it has not been active for some time now, was it that he's just finding it convenience to make the complain about them and report the website after a long time waiting since his last experience, or he's nit just being straight forward in the exact situation of things happening, also i believe that websites like this should be first reported to their ANN thread before making a scam report on them.