Craptsy stole my coins!!!

[bleachthename2]

I have been trying to withdraw my coins for several months now.  Here is the background:

1) I had an empty account that i had not used in several months.
2) I reset the password. Logged in, Deposited several bitcoins. Bought some altcoins and Tried to withdraw the altcoins.
3) Cryptsy locked my account for 3 months due to "suspicious activity"
4) Finally 10 days ago the let me log in. I tried to withdraw the coins and they have been "pending" for the last 10 days
5) I have emailed crypsty support repeatedly they have not replied.

I just want my coins back, currently worth about $2500usd

[BayAreaCoins]

I have been trying to withdraw my coins for several months now.  Here is the background:

1) I had an empty account that i had not used in several months.
2) I reset the password. Logged in, Deposited several bitcoins. Bought some altcoins and Tried to withdraw the altcoins.
3) Cryptsy locked my account for 3 months due to "suspicious activity"
4) Finally 10 days ago the let me log in. I tried to withdraw the coins and they have been "pending" for the last 10 days
5) I have emailed crypsty support repeatedly they have not replied.

I just want my coins back, currently worth about $2500usd

Did you confirm the email they send you for withdraws as well?

[lorylore]

Try to use chat also maybe someone can help you.
Also could you make a screenshot of the pending amount.
I noticed that you must confirm your withdrawal in email.
They send an email with a confirmation link, without it the withdraw cannot be done.

[goodguyed]

Always check email and email spam folder(s) when withdrawing from an exchange, if it shows a currency is pending withdrawal.

[bleachthename2]

I have been trying to withdraw my coins for several months now.  Here is the background:

1) I had an empty account that i had not used in several months.
2) I reset the password. Logged in, Deposited several bitcoins. Bought some altcoins and Tried to withdraw the altcoins.
3) Cryptsy locked my account for 3 months due to "suspicious activity"
4) Finally 10 days ago the let me log in. I tried to withdraw the coins and they have been "pending" for the last 10 days
5) I have emailed crypsty support repeatedly they have not replied.

I just want my coins back, currently worth about $2500usd

Did you confirm the email they send you for withdraws as well?

Yes i confirmed the emails and the status on the transactions shows the the withdrawal has been confirmed.

[BayAreaCoins]

I have been trying to withdraw my coins for several months now.  Here is the background:

1) I had an empty account that i had not used in several months.
2) I reset the password. Logged in, Deposited several bitcoins. Bought some altcoins and Tried to withdraw the altcoins.
3) Cryptsy locked my account for 3 months due to "suspicious activity"
4) Finally 10 days ago the let me log in. I tried to withdraw the coins and they have been "pending" for the last 10 days
5) I have emailed crypsty support repeatedly they have not replied.

I just want my coins back, currently worth about $2500usd

Did you confirm the email they send you for withdraws as well?

Yes i confirmed the emails and the status on the transactions shows the the withdrawal has been confirmed.

What coin was it?

[bleachthename2]

I have been trying to withdraw my coins for several months now.  Here is the background:

1) I had an empty account that i had not used in several months.
2) I reset the password. Logged in, Deposited several bitcoins. Bought some altcoins and Tried to withdraw the altcoins.
3) Cryptsy locked my account for 3 months due to "suspicious activity"
4) Finally 10 days ago the let me log in. I tried to withdraw the coins and they have been "pending" for the last 10 days
5) I have emailed crypsty support repeatedly they have not replied.

I just want my coins back, currently worth about $2500usd

Did you confirm the email they send you for withdraws as well?

Yes i confirmed the emails and the status on the transactions shows the the withdrawal has been confirmed.

What coin was it?

anoncoin

[Horus_Cryptsy]

I would just like to say that we have stolen nothing.

Because you are not using 2fa and you log in via TOR network, on withdrawals of this size we need to know you are actually account owner.

Hacks happen all the time in this field.

You have failed to remember your security answers to your questions.

This is not a failure on our part, but it is on yours.

Please reply to the ticket you have created.

I will try my best to verify you are you.

Thank you,

Horus
Account Security Manager
Cryptsy.com

[bleachthename2]

I would just like to say that we have stolen nothing.

Because you are not using 2fa and you log in via TOR network, on withdrawals of this size we need to know you are actually account owner.

Hacks happen all the time in this field.

You have failed to remember your security answers to your questions.

This is not a failure on our part, but it is on yours.

Please reply to the ticket you have created.

I will try my best to verify you are you.

Thank you,

Horus
Account Security Manager
Cryptsy.com

replied by email

[X68N]

when you didn't use your account for 10 months your , coins are on cold storage, ask the support, they bring them online again.

greetings