Can someone help me please

[cjmoles]

hey everyone sorry ive not been on personal reasons  rely  pissed off with all this
 ill have a look at everything tonight i still havent got them the support said they were giving me them then changed there minds  and are now saying alot of bullshit ill put pics up  but its obv because they have shot right up in price i woulkd just be happy to get what i spent for them .
the wallet has been updated since i was last on and now in addresses the address used for the coins is appearing with the credit that i should have 5.2 btc  but its not in my balance

Well, you're getting closer at least. You shouldn't have to be going through all of this mess.  Once it's all resolved, you might want to think about getting a personal wallet instead of using an online wallet....especially if you plan on moving around more than a few satoshi!  Keep us posted!

[xhomerx10]

I don't know.  Administrators could have entered it as a "watch only" address in which case it would show a balance yet would not be accessible.  It's hard to say if OP is any closer to resolution.  I think we need to see those screeencaps.

[Andlog972]

http://imgur.com/JkH138V

[cjmoles]

I don't know.  Administrators could have entered it as a "watch only" address in which case it would show a balance yet would not be accessible.  It's hard to say if OP is any closer to resolution.  I think we need to see those screeencaps.

You know....there have been others complaining about similar problems with blockchain.info.  I can't find those threads right off hand but it seems to be a recurring theme with the site.  It just demonstrates the value of decentralization and the importance of running one's own client.

[cjmoles]

http://imgur.com/JkH138V

It shows that you have an unspent balance at an address you control but it wont allow you to "spend" it?  Have you tried to send it to a personal client yet?  Maybe a core client or the Electrum wallet?

[Andlog972]

Mandrik
May 27, 2016 21:21
Thank you for your patience with this. Since you shared the password with us please move all funds from this wallet to a new wallet, and be sure to never use any addresses within your old wallet ever again. You can create a new wallet here - https://blockchain.info/wallet/#/signup. Once this new wallet is created, and you've recorded the new password and identifier, then let me know a new bitcoin address you would like for us to send the funds to.

Thanks,

-----
Mandrik | Blockchain.info Support
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Andlog972
May 27, 2016 23:38
hey thanks alot i already have a new wallet here is my address : 1E3F2M65jeALtMpUPqdfCpTsyQmoJhHaTf

and thankyou can you tell me the cause of this problem ?

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Andlog972
May 28, 2016 14:02
Can you message me when you have sent the coins please

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Andlog972
May 28, 2016 18:36
??

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Mandrik
May 28, 2016 20:11
Thanks for providing the return address and password. If we are able to locate these funds then let we will absolutely let you know. Unfortunately it's something that requires our developers to look into further, which they will be able to do in the office on Monday. Sorry for the additional delay.

-----
Mandrik | Blockchain.info Support
Facebook: https://www.facebook.com/blockchain Twitter: https://twitter.com/blockchain
Blog: https://blog.[Suspicious link removed]/
Appreciate the help? Send me a tip at https://blockchain.info/address/14zMJH9kbaoL1hqBtSfi276t795qyHDKwi

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Andlog972
May 28, 2016 20:33
Ok so I will be able to get them Monday do you think .i was messaged and told to make a new wallet for my funds to be sent to yesterday ? Thanks

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Mandrik
May 28, 2016 20:59
With the information you've provided we should be able to fix this on Monday.

Thanks!

-----
Mandrik | Blockchain.info Support
Facebook: https://www.facebook.com/blockchain Twitter: https://twitter.com/blockchain
Blog: https://blog.[Suspicious link removed]/
Appreciate the help? Send me a tip at https://blockchain.info/address/14zMJH9kbaoL1hqBtSfi276t795qyHDKwi

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Andlog972
May 30, 2016 22:00
Hi is there any update on this thanks

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Andlog972
May 30, 2016 22:00
Hi is there any update on this thanks

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Andlog972
May 31, 2016 09:40
??

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Andlog972
May 31, 2016 09:40
??

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Mandrik
May 31, 2016 20:54
Sorry for the delay. Do you remember the device you used to create this wallet? What was the device and version of iOS, Android, etc. that is running on the device?

-----
Mandrik | Blockchain.info Support
Facebook: https://www.facebook.com/blockchain Twitter: https://twitter.com/blockchain
Blog: https://blog.[Suspicious link removed]/
Appreciate the help? Send me a tip at https://blockchain.info/address/14zMJH9kbaoL1hqBtSfi276t795qyHDKwi

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Andlog972
May 31, 2016 21:04
iOS 7.1.2 I think I'm not sure im using a laptop now for my wallets if that makes any differnce

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Andlog972
June 01, 2016 08:42
And what's with the questions again someone from your company asked for a wallet address to send my funds an now you's are asking more questions iv already answered why say you's are going to give me my funds Monday and don't!!!!!!!! it's now Wednesday and why say you should be able to fix this when someone already said they were going to send them !!!!

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Andlog972
June 02, 2016 09:15
??

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Andlog972
June 03, 2016 15:47
Hello???

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Andlog972
June 06, 2016 16:20
??

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Andlog972
June 07, 2016 11:39


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Andlog972
June 07, 2016 11:39


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Andlog972
June 07, 2016 13:34


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Mandrik
June 07, 2016 19:14
Sorry for the continued delay, but we are still looking into this issue.

-----
Mandrik | Blockchain.info Support
Facebook: https://www.facebook.com/blockchain Twitter: https://twitter.com/blockchain
Blog: https://blog.[Suspicious link removed]/
Appreciate the help? Send me a tip at https://blockchain.info/address/14zMJH9kbaoL1hqBtSfi276t795qyHDKwi

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Andlog972
June 07, 2016 23:52
You's said I would be getting my coins last Monday what has changed since then people are saying you guys may be scamming me but iv seen that there still not spent will I get my coins back ???thanks

[Andlog972]

WITH THE screenshot i put on its the first ive seen a link between my funds and the wallet if you get me im new to all this and wouldnt no how to do that would there be any way i could try like reload the wallet or somthing im sure someone got me to use the 12word phrase and see if it reloaded the wallet and credited me but didnt work but that was a while back and i can see now that the bci wallet has been updated

[xhomerx10]

Based on the screenshot is doesn't seem to be a "watch only" address so it seems like the funds are in your wallet.
Have you tried to move the coins to a new address under your control?

[cjmoles]

Try to send your coin from the wallet in the screenshot to a personal wallet that you set up on your laptop.  The Eletcrum wallet has a pretty fast download.  Just download the Electrum client, copy a receive address from the Electrum wallet, paste that address into the send transaction address box in the wallet in the screenshot, and click the send transaction button.

[socks435]

This is just the same as mine but different company.. my wallet in conbase when i was receiving bitcoins in my old address no pending or any sign that my bitcoin is there but according to the txid its already confirm 200 confirm and the sign is spent already so it means the bitcoin should in my wallet.. i contacted the support but it takes a weeks beforethey can resovlve the issue just now my bitcoin is in my wallet because the support is there i told them that i am not new in bitcoin because they are trying to lyied to me that they have no power to touch any program in their system that i know its a bug..they said that they have no power to give the  amount directly.. so i said its impossible that they have no power to give directly the btc because its a site bug..

I suggest to you is to change your wallet import your wallet in electrum because its safe than online wallet..