Deposited money into MtGox... taking forever.

[Jake]

I deposited $180ish Liberty Reserve into MtGox about 10 minutes ago.

Nothing is appearing on my account, is this usual? I've never used them before.

[Mt.Gox_Natalie]

Hello,

Liberty Reserve deposits usually takes less than an hour to get credited unless some information such as the memo is missing.  If you still do not see your deposit in your account, please submit a ticket at the support desk (https://support.mtgox.com/) with the details of the transaction and we will look into it for you. 

[Mt.Gox_Natalie]

Hello,

Your funds have been credited.  Thank you for your patience.  Please find the instructions on the LR deposits below.


Liberty Reserve Transfers (USD)
Deposits
LibertyReserve.com can be used for adding and withdrawing USD. Added funds should be available in a few minutes, up to hours if LR fails to notify us.

Deposit Reference Information
To Add funds login to MtGox.com and click on the "Add Funds" section from the menu.

Pay to Account: U8227430 (xMtGox)

Merchant's memo: MtGox.com Funding MTGOX######X

[mrmiyagi]

I am having the same issue here!
It's been ~8 hours now and nothing. I'd appreciate some help.

[kitich]

I am having the same issue here!
It's been ~8 hours now and nothing. I'd appreciate some help.

It's been ~10 hours now from sending ~100btc to MtGox. 50 confirmations and nothing in account. Grhhh

[mrmiyagi]

Very true. 20 hours and nothing shows up..

Edit: Ok, now I have a reply on my ticket

[kitich]

Edit: Ok, now I have a reply on my ticket

Aaaand? =)

[mrmiyagi]

They were asking for the transaction numbers and time. So waiting again... but more optimistic now.

[Mt.Gox_Natalie]

They were asking for the transaction numbers and time. So waiting again... but more optimistic now.

Hello,

Your deposit has now been credited.  Sorry for the delay and thank you for your patience while our developer was working to resolve this.

[mrmiyagi]

Thank you.

[unsquidly]

Hello,

Your funds have been credited.  Thank you for your patience.  Please find the instructions on the LR deposits below.


Liberty Reserve Transfers (USD)
Deposits
LibertyReserve.com can be used for adding and withdrawing USD. Added funds should be available in a few minutes, up to hours if LR fails to notify us.

Deposit Reference Information
To Add funds login to MtGox.com and click on the "Add Funds" section from the menu.

Pay to Account: U8227430 (xMtGox)

Merchant's memo: MtGox.com Funding MTGOX######X

Hey GOX,

Why does it take a public posting to get any action of your customer service?

Have you ever tried using Mt.Gox customer service? Seriously if you don't solve that equation soon it's going to kill you.

What's wrong you ask?

1) Responses that aren't even in the same ball park as the question or issue.

2) Canned responses that point you back to website and provide little to zero help.

3) The inability of the support desk to actually do anything.

4) A customer service phone line that never answers and is always full.


A perfect example is people having to contact you here on the forum  and post ticket numbers to get anything done about it.
https://bitcointalk.org/index.php?topic=49208.0

The simple solution to the above issues was to respond with an email or make an announcement about the Paxum situation instead of the usual Mt.Gox silence treatment.

Have you ever wondered why when something goes wrong in the Bitcoin world, the term GOXXED is used...that term is 100% owned and deserved by your Customer Service Department.

Whoever heads Customer Service should be fired.

Exactally.....Just yet another reason not to use MtGox....Go to Tradehill or anywhere except MtGox