Once a bad reputation is painted it's definitely hard to unpaint it and that's why any casino conducting their business should always manage it well and make sure to settle every issues around it, I can remember when bc.game one of the forum big casino too was having similar issues in respect to responding to customers complaint surrounding their business but they came back and actually rectified all issues and made their casino strong.
This is true, casinos should prevent this from happening as curing the reputation takes time and might result to losing loyal and potential gamblers. With the amount of money they can possibly make with a good reputation, they cannot neglect the scam accusations that will eventually destroy the business. In the competition, the main basis is the reputation, once you have that, everything will follow.
The thing is, regardless on how much the casino spent on their promotion but if they are unable to take care of their reputation, it will still end up to be worthless and just a waste of money. The forum is big with huge marketing potential, and since they started here, I hope they'll keep their reputation clean by responding to the scam accusation and solve them if it has a solid basis.