On 26.02.2024, I went to the coins.game site and invested 30 dollars. I have played by depositing 50, 100, 300 dollars before and won, although it is rare, I have withdrawn 50, 300, 900 dollars, no problem so far. The 30 dollar multiplier roulettes I played on 26.02.2024 reached the level of 1000 dollars. It came out. I requested a withdrawal and it was canceled after 12 hours. After 12 hours, they asked for account confirmation. Of course, as a regular player, I had entered all my information correctly, the situations we are experiencing are classic. I sent my passport and face photo. After 48 hours, they got back to me that I opened different accounts. My account can only be accessed from 1 IP number in one house. They blocked my account with excuses such as if there was anyone playing on this site at home, we should have informed them. In a 48-hour period, I turned my balance of 1000 dollars into 32,800 dollars just by playing roulette. I am a human being, I can change house, I can change phone. I can enter the cafe, I can log in via wifi or my friend's phone, these are just excuses. They return emails as standard, but there is no contact person. This is what happens to you when you make money. He confiscated $32,800 and blocked me. If my messages are answered, I will share photos with my friends.
I don't know if your issue has been resolved, but just incase it's not yet resolved, and if you are sure that all you said here is the truth, then I definitely would say that it is truly unfair, I will advice you go to the Scam accusation board and open a scam accusation against this casino, what they did is truly unfair and unjust, and this is one of my reasons why I am always afraid of depositing large money on casinos and possibly winning big, for when you do, there is always the high chances they will look for one excuse or the other not to allow the player withdraw his or her winnings.
Open a scam accusation against this casino if you haven't, and let the forum members look into the case, and do not forget to first read all the rule and guidelines to opening a scam accusation before doing so, you must provide all evidences to your claim, else, nobody will take you serious, fair enough, the casino in question is a well known casino on this forum as they have held series of signature ad campaign here.
I hope you get your winning and your account restored.