metaspins casino scammed me with amount more that 180 000 usdt

[aleks86]

Hi. Yes, I was gone for a long time. I was completely devastated. I wrote a complaint to Curacao. But they didn't help me there. And I think that Metaspins knew that Curacao was stopping operations in August. And their license was changing.
As for the fact that I had some other accounts, this is complete nonsense, I don't need them, I was constantly playing on my account, sometimes making 100 thousand deposits per day. When someone writes that I had some other account, think about what the purpose of having another account could be? I play in 10 casinos or more. Why do I need two or three accounts in Metaspins, for example?

And here is what Curacao answered in the end, I will copy below:

ATTENTION
GAMING CURACAO HAS CEASED OPERATIONS ON AUGUST 18TH 2024
ON THIS DATE ALL ACTIVE SUB-LICENSES ISSUED BY GAMING CURACAO UNDER GAMING SERVICES PROVIDER N.V.365/JAZ WILL EXPIRE AND ALL SEALS RENDERED INACTVE. ANY ATTEMPT TO DISPLAY ACTIVE SEALS OR CONVEY AN EXTENSION OF EITHER THE SUB-LICENSE OR MASTER LICENSE WILL BE CONSIDERED FRAUDULENT AND ILLEGAL.
PLEASE CONTACT THE OPERATOR DIRECT OR THEIR NEW REGULATOR WHICH SHOULD BE LISTED IIN THE FOOTER OF THEIR WEBSITE.

BEST REGARDS
GAMING CURACAO

[aleks86]

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last time when i had big amount of withdraws, we had same situation, but after few days I loosed this balance, and metaspins do not closed my account. Aftter 2-3 week they given me good bonus.
this is very smart scammers.

Here I wrote LINK, where you can see, that scam casino metaspins previosly when I had nice winnings, also wrote and waste time. But that time ( about 8 months ago) I loosed my balance.
Casino do nto closed account, After that they send me bonus. I will try to find this email, where after some "linked" account they offer bonus. ofc... they understand that I am sweet gambler.
This is absurd.

Ahh, my apology. With several cases at hand at the same time, sometimes it's rather hard to remember which case provides what.

Metaspins.com, could you please clarify the incriminating evidence above? It's exactly the opposite of what you tell us for your defense. The account was not previously locked for internal investigation, OP was already suspected for multi-acc since last year and got his withdrawal confiscated for it, yet at later time he were allowed to withdraw.


I'd like to make it clear that I am currently not touching the allegation of OP having multi-acc, not because I believe it's to be 100% untrue, I simply choose to tackle one situation at a time.

Still no any comment from scam casino metaspins

[aleks86]

It's easier for them to sweep it under the rug and hope it goes away. Whether or not OP was 'abusing bonuses' doesnt detract from the fact that they lied about their correspondence and reasoning behind the initial account review.

There have been several posts after your post therefore but you did not address any of the questions and concerns that were being raised. A lack of engaging with the community will not help bring a positive light for the casino? Furthermore, has there been any significant development? I ask because the OP has not been active in this thread since 9th July 2024 yet has been vocal in defending his position throughout until that point and your account was last active on 24th July 2024.

Hi again,

We have not previously accused this customer of having multiple accounts, nor have we reopened an account after determining such a breach of our terms and conditions. We do not close accounts without reason, nor do we reinstate accounts once it has been established that multiple accounts were created in violation of our policies.

While we have investigated this customer's gameplay several times following significant wins, resulting in withholding withdrawals during these reviews, we would like to emphasize that this is a standard procedure. Once such gameplay checks with providers have been completed, we have promptly paid out all previous significant winnings. As previously stated, all communication regarding past withdrawals has been promptly and transparently conveyed to the customer via email or in LiveChat.

It was recently that we discovered and can prove that this customer has multiple accounts, which constitutes a breach of our terms and conditions. Consequently, the account has been disabled.

We hope this clarifies any questions you may have regarding the situation.

Kind Regards,
Metaspins Customer Experience Team

The thing is, how can we talk about bonus abuse if they don't actually have deposit bonuses? I don't remember what deposit I made first, maybe $500, and I got a $500 bonus on it. That same day and then the next week I lost 10 or 15 thousand with them, we can't talk about abuse. Especially since they gave me VIP status themselves (of course, seeing how I played and lost money). Sometimes when you lose $50,000, they give you a $500 or $100 deposit bonus or cashback. How can this be considered abuse if I've been losing tens of thousands before.

[aleks86]

Do you think they read your message? Why do you think they didn't answer it? Do you think an honest casino can behave this way towards players who make deposits with their own money?

What do I think about their behavior of withholding your fund and re-enable withdrawal once losing big is pretty much described through me leaving them a tag. Do I think they read my message? Well, when an account get an orange number on their profile, they usually notices it rather right away and, more likely than not, read the reference on the tag [if there's any]. So, yeah.

One thing that I think worth aired, though, is that I personally think they're not the sole bad actor here. My gut feeling somehow said that this is a situation where a scammer got scammed. Their action of locking your account from making a withdrawal, and then re-enabled it [once the fund drained] without having their allegation of multi-acc abuse cleared is questionable, but I believe their findings are not unfounded. So this is a case of you finally got what's coming to you.

Why I think this is the situation here? Well, aside from when casino usually are right when they made this kind of findings [they spent tens of thousands, if not hundred of thousands, dollars to get their detection algorithm to be rather precise] and other reason I can't disclose, the main factor is your story of your brother's email.

It sounds... a bit weird.

To have a casino to point out one specific email address that somehow happened to be your brother's email instead of a stranger, not to mention who live in other country? What's the chance? You both using similar address like aleks86@emailprovider and aleks87@emailprovider?

Just wanted to add to this thread. Metaspins bonuses all come with MAX wagering limits. Usually 5-25$ per spin/bet. The fact that they kept giving him bonuses with those limits means they just kept expecting him to lose the funds. Also someone who is depositing 100,000 is not going to want to be limited to 25$ spins, even if OP did have another account its impossible to abuse the system when you include their rollover and wagering limitations. On top of that we saw Metaspins straight up lie in this thread about the reason they locked OPs original account. This is enough red flags for anyone to realize its not safe. There are countless other casinos that do similar tactics, when you win big theyll find a reason to not pay out. Ive seen other Metaspins members lose their funds on big withdraw requests when suddenly Metaspins cared they used a "VPN". But you can see they advertise using it and don't block anyone until you win big.

Hello, like i previously wrote, 99% of deposit was without any bonus. I loosed 50000 then they give me chanse to deposit 100usd to get 100% bonus, ot deposit 1000 to get 500 bonus

[aleks86]

Today I asked from them only deposits/withdraws history. Liek result they bloked chat and stop replying. MEtaspins are scammers

[aleks86]

For start they said that I need to write to email what I want. And now after I wrote the email passed more that two hours. I just asked in chat, please confrim that you recevied email. But they leave chat and block it
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