Hi @holydarkness, just wondering if you had an update regarding my case?
Thank you
Hi, sorry, I somehow missed your post I quoted below entirely, as well as not noticing your PM. I looked at it and inquired to Razer. Uhh, the root of your situation was that information [at least the version you submitted to Rollbit] didn't match with their database of you that they have. Of which made me wonder what exactly did you submit earlier for KYC and/or on their databaase.
I have sent you a PM with today's date in my selfie. Thanks for keeping my privacy in mind. I have no expectations at this point, but I am keen to hear their reason behind the falsifying of kyc claims. I am not sure if doing another kyc verification will make much difference to them since I have already done so twice, but hopefully there is a solution.
I checked your case on casino.guru, and it is weird that they responded to issues that were posted more recently but ignored your case. I wonder what's going on with Rollbit these days. Their representative used to address issues posted against their casino here in the forum. I wonder what changed.
Complainants flooded them with submitting tickets from as many platforms as one can think, simultaneously. Like, writing here, as well as on CG, and trustpilot, and on their support email. This creates a situation where they have to address each of the platform, of which [much like a situation here with double-thread where each has their own pace and different information shared and discussed] became confusing as they will have to address and update each of them with each unique approach.
Thus, they withdraw from platforms, and channel their resolution to one channel, and will address and update the other platforms once things resolved.
At least that's what Razer explained to me.
Other representatives actually also "complained" about this in a brushing, of which also why I've always actively encouraging people not to escalate to CG or AG while we're actively trying to deescalate here, or until a more advanced platform where private-information sharing is needed.
