Solved - Shuffle.com — Blocking Withdrawals after Legitimate Win

[memehunter]

My wife is pretty mad already, and she scares me more than anything Noah can put me through.

Reputed brands like Shuffle must refrain from publishing any private conversation openly. It only harms the reputation no matter what the outcome of case would be. There must be a distinction between when player in individual capacity shares screenshots of conversation and a casino going all in against a player (no matter right or wrong)
It is very embarrassing for anyone to called out in a public regarding family matters.   

[NateShaw]

- N8snathan has never bet on Ukrainian football, or any football that is not Tier-1; generally he bets on tennis, and occasionally Tier-1 football (EPL)

Shuffle deserve an award for contradicting themselves with every word they speak. I just found this old message from their sports head David where he says I bet random games including third world soccer. David also calls all my action from last September legit.
https://files.catbox.moe/oq1roe.jpg

[ndumm]

Apologies for the delay on this response, I have been doing some digging. There will be an update shortly that will close this case, proving that N8snathan knowingly bet on a fixed outcome and has been intentionally dragging our name through the mud here.


As an aside, it has been an incredibly disappointing experience on this forum that a new account can come and sling a false sports scam accusation at us and within the span of 2 days, our entire brand on the forum has taken a hit.


We have been operating in this space for nearly 3 years, we have learned the ropes around offering a sportsbook and identifying suspicious bets. It's not easy, and most new platforms can attest that if you don't know what to look for, then you'll get abused very hard. To have members of the forum who don't know anything about running a sportsbook or what a fixed bet looks like trying to tell us what is or is not suspicious is very frustrating. If I have seemed unprofessional or disrespectful at any point in this thread, I apologise - it can be quite tiring dealing with known scammers who will do whatever they can to tarnish your name. As well as that, due to the nature of these bets, we are in a tricky position; when we flagged the bet, we had a high degree of certainty with all the facts we had that it was a suspicious bet, but it is difficult to convey those details to anyone who is not involved in our platform or has no knowledge of running a sportsbook.


As I mentioned previously, most centralised forum/review sites will not touch sports complaints because they understand that there is a significant amount of nuance when it comes to these cases. I would recommend that Bitcointalk adopt the same framework, otherwise you'll quickly become the hub for where sports abusers come to raise a ruckus and attempt to get fraudulent bets paid.

Those in the fixing world know that there are some fixed bets which are characterised as '100% clean', meaning that providers will not raise flags. N8snathan was told that this bet was 100% clean, which is why he's fighting it so hard and is obviously convinced we have no proof that it was a fix. Unfortunately for him, we do have proof. I'm deciding on the best way of getting that to you all.

[NateShaw]

I know for a fact that you can buy the support of a 'DT' - I know this because since the flag has been raised, I have had multiple people reaching out offering to remove it for $10k or thereabouts. If that's all it takes to temporarily ruin the reputation of a platform that takes so much pride in being a safe place to play, then I don't think we want to continue being meaningfully involved in this forum.

The DefaultTrust system is older than Shuffle.com. I don’t have the budget, nor can I afford to pay a five-figure fee just to recover $34,000. I believe it’s only fair to publicly disclose the usernames of DefaultTrust members who offered their services in exchange for money to you. All I did was post in the "Request Support for Flag" thread and present the facts—along with evidence—to any members who requested it.

Those in the fixing world know that there are some fixed bets which are characterised as '100% clean', meaning that providers will not raise flags. N8snathan was told that this bet was 100% clean, which is why he's fighting it so hard and is obviously convinced we have no proof that it was a fix. Unfortunately for him, we do have proof. I'm deciding on the best way of getting that to you all.

Make sure this so-called proof is not a doctored screenshot with no timestamps. Preferrably a screen recording from a mobile device. Screenshots from Web Telegram HTML version, could be edited/faked within 2min using inspect element. Please cite your source as well. Thank You.

If I find your proof convincing enough. I'm going to accept my fault and take down the flag myself.

[nutildah]

As an aside, it has been an incredibly disappointing experience on this forum that a new account can come and sling a false sports scam accusation at us and within the span of 2 days, our entire brand on the forum has taken a hit.

The good news is that DT supporters of the flag can rescind their support if they see compelling evidence from your side. IMHO it is a bit hasty to support the flag as this thread is only 5 days old.

I know for a fact that you can buy the support of a 'DT' - I know this because since the flag has been raised, I have had multiple people reaching out offering to remove it for $10k or thereabouts.

Obviously DT aren't supposed to be doing this. Would you mind making a screenshot of the message you received including the name of the sender? My instinct is that you are being contacted by a scammer as is what happened recently here.

As I mentioned previously, most centralised forum/review sites will not touch sports complaints because they understand that there is a significant amount of nuance when it comes to these cases. I would recommend that Bitcointalk adopt the same framework, otherwise you'll quickly become the hub for where sports abusers come to raise a ruckus and attempt to get fraudulent bets paid.

We are already a hub for that. We have been for like 5 years. However, that doesn't mean every complaint raised here against a sportsbook is fraudulent.

[JollyGood]

Apologies for the delay on this response, I have been doing some digging. There will be an update shortly that will close this case, proving that N8snathan knowingly bet on a fixed outcome and has been intentionally dragging our name through the mud here.

This excellent news. If you have anything of substance that proves the OP has made false and malicious accusations against you and Shuffle, his forum account will be rendered useless and your reputation will be restored. Having said that, at the moment it seems your counter-claim against the OP is flawed.

You have already changed your story from stating the sports provder raised the issue/flag with Shuffle to admitting you blocked the OPs account first and then decided to contact the sports provider. Your version of events was already called in to question when the Stake owner stated the sports provider did not raise any flags/concerns with that particular situation.

As an aside, it has been an incredibly disappointing experience on this forum that a new account can come and sling a false sports scam accusation at us and within the span of 2 days, our entire brand on the forum has taken a hit.

I think you have to shoulder some responsibility here. You have changed your version of events at least once and it does not look good on part of any business to do that.

Also, your first response in this thread was somewhat condescending because to post a counter-claim without any evidence (expecting others to simply accept your word) was another error.

I know for a fact that you can buy the support of a 'DT' - I know this because since the flag has been raised, I have had multiple people reaching out offering to remove it for $10k or thereabouts. If that's all it takes to temporarily ruin the reputation of a platform that takes so much pride in being a safe place to play, then I don't think we want to continue being meaningfully involved in this forum.

Of those that have supported the flag, there are four that are on DT. If what you claim is true, either you have been contacted by one of them (highly unlikely) or you have been contacted by someone pertaining to be one of them (highly likely) using a similar member name.

I doubt this would have happened on the forum via PM, it might be something prevalent on Telegram. A screenshot will help shed light on the situation.

Those in the fixing world know that there are some fixed bets which are characterised as '100% clean', meaning that providers will not raise flags. N8snathan was told that this bet was 100% clean, which is why he's fighting it so hard and is obviously convinced we have no proof that it was a fix. Unfortunately for him, we do have proof. I'm deciding on the best way of getting that to you all.

Many of us are looking forward to studying the proof when you post it. Could you also provide an explanation why you were not truthful when you stated the sports provider alerted you to concern/flag when the reality is you blocked the OPs account without their request/advice/intervention.

I decided to refrain from supporting the flag and leaving negative feedback because for me it was important to get both sides of the story. If the Stake owner contradicted your version of events, I suppose that alongside the OPs claim would ordinarily meet the criteria to support the flag however I would prefer to understand the other side of the story before opposing/supporting the flag.

I am glad you are taking an active approach. If the OP has lied/cheated, I am sure the feedback against you will be removed and flag will be opposed. However, if you fail to materialise with credible verifiable evidence and as a result incur a number of negative feedback, you really will not be able to shift the blame elsewhere.

[ndumm]

It may be that these were scammers reaching out claiming they could influence DT/flags - I have edited my initial message about it because I don’t have clarity on who it was/whether it was genuine.

Update will come tomorrow on the rest.

[Bitcoin_Arena]

It may be that these were scammers reaching out claiming they could influence DT/flags - I have edited my initial message about it because I don’t have clarity on who it was/whether it was genuine.

Update will come tomorrow on the rest.

Definitely scammers... Similar to those crypto recovery chaps who reach out to victims claiming they can recover the money but have to pay up some upfront fees. DT feedback can't just be bought like that and in case of any manipulations, it would easily get noticed.

I know the system is not 100% perfect because manipulators appear once in a while, but they do get noticed.

About this case, some members may have acted because of a number of accusations that sprung up with no clear explanations from your side, but the feedback can be reversed after proper clarification.

Following this case closely.

[icopress]

Obviously DT aren't supposed to be doing this. Would you mind making a screenshot of the message you received including the name of the sender? My instinct is that you are being contacted by a scammer as is what happened recently here.

I managed to partially identify this guy (I think I'm right).

I found a Twitter account with almost the same username as the one in the screenshot you mentioned. What are the chances that this is an empty account that is subscribed to BC? Then I checked who is subscribed to this account and saw another profile that made an accusation against another casino (it is unlikely that accounts that have never posted will subscribe to each other). At the same time, on casinoguru he conducts correspondence from two accounts at once (watersound11 and Gomez6989).



I contacted the CEO of Gamdom to try to find out the email address or any other details about this case. If there is more information, I will let you know.

[Shishir99]

It may be that these were scammers reaching out claiming they could influence DT/flags - I have edited my initial message about it because I don’t have clarity on who it was/whether it was genuine.

Update will come tomorrow on the rest.

I am sure no DT would support/oppose any flag for money. If they get caught, they will get negative feedback in return, and they will be kicked out of the DT network. There are a few hundred DT forum members, and let's say they would oppose the flag with a couple of accounts. That won't change anything. Other DT members would support the flag, and it would remain active.

You have to convince half of the supporters that you are right. Only then will they remove their support from the flag. So as other forum members already mentioned, the scammers tried to get some money from you. I hope you didn't pay them anything. As for this case, you should use a mediator service if you have proof against this player.

[rohang]

3. They kept the markets open even after blocking my withdrawals for this specific game, suggesting an intent to void winning bets while keeping losing ones. No other platform removed this market. The below screenshot is from Shuffle 45min after they blocked my withdrawals for betting on this exact same game.

I always have issue when books do this.

They will claim certain players/sports are fixed and then still put up TT lines, and these have some of the highest limits on their site, except markets like EPL NFL NBA etc

Obviously means they will let people lose money on these markets, but if someone wins money they will claim it was fixed and shit. what a load of BS

[NateShaw]

I’d like to clear up the air regarding this case. After speaking with Shuffle directly, they presented clear evidence that the bet in question was indeed fixed. I now understand that my earlier assumptions were incorrect.

For context, I’ve been using an AI-based bet tracker to monitor bets from winning punters across multiple sites and tailed their action. While using such a tool is completely legal, it seems it picked up a fixed bet, which led to the confusion.

I want to apologize to Shuffle for any false accusations. That was not my intention, and I take responsibility for jumping the gun.

That said, I do believe the situation could have been handled with a bit more professionalism and communication early on. Still, I appreciate them taking the time to clear things up.

Lesson learned on my end. Appreciate everyone’s understanding.

[memehunter]

I’d like to clear up the air regarding this case. After speaking with Shuffle directly, they presented clear evidence that the bet in question was indeed fixed. I now understand that my earlier assumptions were incorrect.

For context, I’ve been using an AI-based bet tracker to monitor bets from winning punters across multiple sites and tailed their action. While using such a tool is completely legal, it seems it picked up a fixed bet, which led to the confusion.

I want to apologize to Shuffle for any false accusations. That was not my intention, and I take responsibility for jumping the gun.

That said, I do believe the situation could have been handled with a bit more professionalism and communication early on. Still, I appreciate them taking the time to clear things up.

Lesson learned on my end. Appreciate everyone’s understanding.

Good to see things got cleared finally. So it seems Shuffle was indeed right that it was a fixed match. Good to see you have apologized. Now the flag must be removed.

[Shishir99]

I’d like to clear up the air regarding this case. After speaking with Shuffle directly, they presented clear evidence that the bet in question was indeed fixed. I now understand that my earlier assumptions were incorrect.

For context, I’ve been using an AI-based bet tracker to monitor bets from winning punters across multiple sites and tailed their action. While using such a tool is completely legal, it seems it picked up a fixed bet, which led to the confusion.

I want to apologize to Shuffle for any false accusations. That was not my intention, and I take responsibility for jumping the gun.

That said, I do believe the situation could have been handled with a bit more professionalism and communication early on. Still, I appreciate them taking the time to clear things up.

Lesson learned on my end. Appreciate everyone’s understanding.

Interesting!
So my question is - why didn't you admit this in the first place? The Shuffle team said that your average betting was between $75 - $300 in the 650 bets, and you suddenly increased the amount to $30K, which was the first red flag for them. You demanded that they return the bet amount while the investigation was ongoing, and you confirmed that they returned your stake before the investigation ended. You created the flag once you got your funds, but were waiting for the winnings to settle. DT members supported the flag, and it is now active.

The damage has been done already. I believe your apology means nothing to the Shuffle team anymore. The DT members barely check the flags that they support. But in this specific case, I see a group of DT members supported the flag, and they are unlikely to withdraw it since the guy is a rival of the Shuffle campaign manager, and people who supported the flag are aliases of that campaign manager.

I would grab some popcorn, ready to watch a drama. LOL

[memehunter]

The damage has been done already. I believe your apology means nothing to the Shuffle team anymore.

Not true, everyone will read and realize that it is all settled and Shuffle was not at fault.

The DT members barely check the flags that they support. But in this specific case, I see a group of DT members supported the flag, and they are unlikely to withdraw it since the guy is a rival of the Shuffle campaign manager, and people who supported the flag are aliases of that campaign manager.

Not true. I would have supported the flag myself (waiting for shuffle's reply as many). Now I know as a matter of fact that reputed members will reconsider their actions in the light of new facts. I am going to oppose the flag. We act as per the info we have at the hand.    

People come to this forum with their complaints for a reason and DT members (or any members for that matter) can help a lot sometimes. Prestige of this section is because we act in the light of facts.

[Fivestar4everMVP]

I’d like to clear up the air regarding this case. After speaking with Shuffle directly, they presented clear evidence that the bet in question was indeed fixed. I now understand that my earlier assumptions were incorrect.

For context, I’ve been using an AI-based bet tracker to monitor bets from winning punters across multiple sites and tailed their action. While using such a tool is completely legal, it seems it picked up a fixed bet, which led to the confusion.

I want to apologize to Shuffle for any false accusations. That was not my intention, and I take responsibility for jumping the gun.

That said, I do believe the situation could have been handled with a bit more professionalism and communication early on. Still, I appreciate them taking the time to clear things up.

Lesson learned on my end. Appreciate everyone’s understanding.

Well, happy to learn that this issue has been resolved and you accepting being the one at fault by laying false accusations against shuffle, so I have withdrawn my support for the flag and thanks to little mouse who brought this latest update to my notice..

This is a lesson for you I believe, and for every one of us as well, to not be too in a hurry to conclude on an issue until we are very sure who's telling the truth and who's telling a lie, I do not blame you @op, anyone in your shoes would have done exactly the same thing you did, and I do not blame shuffle either but I believe this issue wouldn't have escalated to the extent that it did if they have jumped on it on time and provided the evidence that proved they were right to have canceled the bet you thought you won..

Anyways, glad again that issue is resolved and every one is happy again.

[Youngrebel]

I’d like to clear up the air regarding this case. After speaking with Shuffle directly, they presented clear evidence that the bet in question was indeed fixed. I now understand that my earlier assumptions were incorrect.

For context, I’ve been using an AI-based bet tracker to monitor bets from winning punters across multiple sites and tailed their action. While using such a tool is completely legal, it seems it picked up a fixed bet, which led to the confusion.

I want to apologize to Shuffle for any false accusations. That was not my intention, and I take responsibility for jumping the gun.

That said, I do believe the situation could have been handled with a bit more professionalism and communication early on. Still, I appreciate them taking the time to clear things up.

Lesson learned on my end. Appreciate everyone’s understanding.

It is good to hear that. I think you will also write resolved in the accusation thread though I have not checked it probably you have done that and also removed the flag because I saw the flag there just now when I checked the inactive flag. It is good that casinos like shuffle professionally settled the case amicably. And it is good you came to the public and tender your apology.
There were other cases which I had seen on shuffle casino in the accusation board but yours was higher.

[Haunebu]

I’d like to clear up the air regarding this case. After speaking with Shuffle directly, they presented clear evidence that the bet in question was indeed fixed. I now understand that my earlier assumptions were incorrect.

For context, I’ve been using an AI-based bet tracker to monitor bets from winning punters across multiple sites and tailed their action. While using such a tool is completely legal, it seems it picked up a fixed bet, which led to the confusion.

I want to apologize to Shuffle for any false accusations. That was not my intention, and I take responsibility for jumping the gun.

That said, I do believe the situation could have been handled with a bit more professionalism and communication early on. Still, I appreciate them taking the time to clear things up.

Lesson learned on my end. Appreciate everyone’s understanding.

Wow! This is some crazy drama right here. It's quite rare seeing something like this happen on this forum. I actually feel embarrassed supporting you in this whole situation if I am being honest.

Your sudden U-Turn is quite fishy though, but that's just an assumption. Anyway, Shuffle's reputation in this forum definitely took a hit regardless of your new admission. Smh!

[JeromeTash]

I’d like to clear up the air regarding this case. After speaking with Shuffle directly, they presented clear evidence that the bet in question was indeed fixed. I now understand that my earlier assumptions were incorrect.

For context, I’ve been using an AI-based bet tracker to monitor bets from winning punters across multiple sites and tailed their action. While using such a tool is completely legal, it seems it picked up a fixed bet, which led to the confusion.

I want to apologize to Shuffle for any false accusations. That was not my intention, and I take responsibility for jumping the gun.

That said, I do believe the situation could have been handled with a bit more professionalism and communication early on. Still, I appreciate them taking the time to clear things up.

Lesson learned on my end. Appreciate everyone’s understanding.

Maybe you should start by withdrawing the flag you created against them, and reach out to the DT members who supported the flag to reverse their decisions. Also, editing the OP and including this apology over there should help create more clarity about the case in case someone tried to read the post in the future.

Edit the title as well.

I am not going to lie, you are the kind of people who make members of the forum reluctant in following up scam accusations. A number of them end up thinking that most scam accusations are just fake or extortion plots.

[rohang]

I’d like to clear up the air regarding this case. After speaking with Shuffle directly, they presented clear evidence that the bet in question was indeed fixed. I now understand that my earlier assumptions were incorrect.

For context, I’ve been using an AI-based bet tracker to monitor bets from winning punters across multiple sites and tailed their action. While using such a tool is completely legal, it seems it picked up a fixed bet, which led to the confusion.

I want to apologize to Shuffle for any false accusations. That was not my intention, and I take responsibility for jumping the gun.

That said, I do believe the situation could have been handled with a bit more professionalism and communication early on. Still, I appreciate them taking the time to clear things up.

Lesson learned on my end. Appreciate everyone’s understanding.

LOL this is super fishy

You definitely got a settlement offer from shuffle and accepted it.
Disgusting behaviour from both OP and shuffle
You got your money and now trying to repair the damage on this forum