edit:
slow but existing support.
use the irc, emails don't come through it seems.
they published this alert message:
Slow deposits
2014-09-02 23:37:14
We are experiencing longer than usual deposit times and are working on fixing the issue.
i had problems with asiacoin (it got solved somehow) and now have issues with 2 banksycoin transactions.
in irc chat with coinswap-ian we found out they were still using an old banksycoin wallet version!
now they will try to resync the newly installed version
1.3.5 1.4 ...
Banksy offline for maintenance.
2014-09-05 02:33:23
Banksy [BSY] is offline while we update it to the latest version.