https://i.imgur.com/KNs7GeU.jpghttps://i.imgur.com/kRkyLAY.jpgHello, Let me just start with the help ticket I placed with cjs cdkeys in efforts to get what I've paid for. And following I will post my conversation with bitpay. Will they take action, or will they sweep it under the rug?
I am posting this so that everyone will know, and should post about their scammers to protect the community as a whole with their cryptocurrency as there is no reprocussions, But who will take action to protect investors. Or will it be protecting thieves? We will see.
CJS cdkeys convo. Request #82612
reported complaint noted
Justin 5 Apr, 19:27
hi I orderd two steam keys. black ops 2 and cod advanced warfare. neither one of them work, both state they were already activated on someone elses account.
Comments
Justin
You wanna fix this or not, Its been over 24hrs
6 April 2015, 20:09 .
Justin
over 48 hours
7 April 2015, 18:59 .
Justin
Over 72 hours
8 April 2015, 22:14 .
Justin
104 hrs, or 4 days, 8 hours, 48 minutes and 23 seconds.......
FIX MY ORDER
10 April 2015, 02:49 .
Agent
CJS CD Keys
I have now reported this issue for you. We will contact the supplier and ask that the problem be investigated and resolved in the quickest possible time.
Please be patient, we will contact you as soon as the supplier responds. Unfortunately, we cannot replace or refund until the supplier has confirmed the issue.
Unfortunately, we will NOT be able to reply to you more than this one time regarding this issue. Please be assured that the matter will be resolved for you. If your order status changes to completed or refunded then you will
know it has been finalised. Please pay no attention to this ticket closing automatically, it has no relation to the matter being dealt with.
To speed response time for all of our customers, please only reply If your require further assistance. There Is no need for any reply if everything Is OK. :-)
10 April 2015, 16:14 .
Justin
Issue is not solved
11 April 2015, 17:21 .
Agent
CJS CD Keys
If your problem no longer exists please DO NOT answer this message.
Please note that ALL outstanding problems will be resolved asap for you.
If you still need assistance please ensure you have included the following information:
order number code problem
If you have been told that you have been refunded but have not sent the payment to your payment card it may be that you have been refunded to store credit. If your order is over 60 days old this is the only way we can refund
you. If you have concerns with this then you will need to contact PayPal and they will explain for you.
Please see live stock reports on every product page and all product information that is updated as soon as we receive it.
To speed response time for all of our customers, please only reply If your require further assistance. There Is no need for any reply if everything Is OK. :-)
11 April 2015, 22:55 .
Justin
Yes, My problem still exists.
I have not been offered replacement keys, or store credit, or refund. I have only been given fud.
order # 561351
codes
1x Call Of Duty Black Ops 2 CD Key for Steam G48BW-JQ5HI-**** 1x Call Of Duty: Advanced Warfare CD Key for Steam CQ0CJ-3CDH3-****
problem is the keys were already used when you delivered them to me. Payment was sent VIA bitcoin/Bitpay.
Invoice
https://bitpay.com/invoice?id=DjR87nGt5XFqsNTUAAS5QL12 April 2015, 00:33 .
Agent
CJS CD Keys
Please be patient. This has been reported for you.
To speed response time for all of our customers, please only reply If your require further assistance. There Is no need for any reply if everything Is OK. :-)
12 April 2015, 08:48 .
Justin
Why do you keep changing ticket to solved. This request is not solved. And it's been longer then a week.
14 April 2015, 03:37 .
Agent
CJS CD Keys
If your problem no longer exists please DO NOT answer this message.
Please read ALL of the following.
All GTA in stock; please go to autokey
Please note that ALL outstanding problems will be resolved asap for you.
If you still need assistance please ensure you have included the following information:
order number code problem
If you have been told that you have been refunded but have not sent the payment to your payment card it may be that you have been refunded to store credit. If your order is over 60 days old this is the only way we can refund
you. If you have concerns with this then you will need to contact PayPal and they will explain for you.
Please see live stock reports on every product page and all product information that is updated as soon as we receive it.
If your code is currently out of stock then please be assured that new stock will be uploaded as soon as possible and we will email you.
If your order status is 'awaiting payment' and you believe you made the payment then please send us the following information: order number PayPal or Skrill transaction ID
To speed response time for all of our customers, please only reply If your require further assistance. There Is no need for any reply if everything Is OK. :-)
15 April 2015, 22:22 .
Justin
Ticket is not resolved, quit responding with nonsense replies in hopes that I will ignore it. Again it is going on 2 weeks, and this is not resolved.
17 April 2015, 03:33
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Coversation with Bitpay.com
Request #119144 Possible Scam Site using your service for financial gain
Justin April 06, 2015 14:55
Hello, my name is Justin, I recently purchased CD keys online from an site claiming to sell computer and console games. I paid using the Bitpay service, My invoice
https://bitpay.com/invoice?id=DjR87nGt5XFqsNTUAAS5QLThe keys delivered to me were invalid and already in use. I looked this company up after I had already fallen into the trap. I have not gotten any response from them in over 24hours, I emailed them twice. During my research on this company it seems that they are scamming many people, yet there are many as well that say the site is good. On the otherhand, in "fraud prevention" technique they claim, other people who had run into this issue have to submit a photo of their ID, Bank statements, Bill, Handwritten piece of paper with a date on it. Going to that extent is extorting a personal Identity. So not only are they taking your money, but possibly your identity as well. Its just over the top ridiculous. And bitpay as a company is stuck right in the middle of this comedy, which isn't so funny for bitpay or consumer. Its only been 26 hours since I've sent them funds, but I have not heard anything back from their "24/7" support service they claim to have. I really hope there is something Bitpay can do to help protect Consumer rights in this ongoing situation.
Thank you, Justin
Mina April 06, 2015 15:10
Hi Justin,
Thank you for reaching out to us regarding a BitPay merchant. We are reviewing your inquiry and will follow up with you directly.
Thank you for your patience!
Sincerely,
Mina Client Operations Engineer BitPay, Inc. Have any additional questions? Visit our Help Center: Here!
Mina April 06, 2015 15:57
Hi Justin,
As a payment processor, BitPay has no recourse or involvement in the fulfillment of a transaction. For this same reason, fully paid invoices require explicit merchant approval to be refunded.
Thank you for bringing this situation to our attention. We can and will make note that you had a complaint regarding this merchant. We recommend that you continue to work with the merchant to resolve this dispute. In my experience, the merchant typically responds within 48 hours.
Please let us know if you do not hear back from the merchant within 48 hours of your initial email and we'll try reaching out to them directly for assistance with resolving your issue.
Thank you for your patience. We appreciate your understanding.
Sincerely,
Mina Client Operations Engineer BitPay, Inc. Have any additional questions? Visit our Help Center: Here!
Justin April 07, 2015 19:24
Hello Mina,
It's been approx ~55 hrs since initial contact. I haven't heard a peep from them. Also noticed they delete their posts on Facebook regarding negative feedback from users having issues. This is really disappointing. They arnt even responding with a hello let me research this for you. They just take the money and run.
Justin April 09, 2015 21:03
It has been 4 days, 8 hours, 57 minutes and 49 seconds since I've made initial contact letting them know they did not deliever product as advertised they would.
I've contacted them daily on this issue, and they completely ignored me. including erasing posts that I've attempted on facebook to find solvency. At this point I believe I will not get anything from these people. And greatly discourages the Use of cryptocurrency without any recourse, punishment, or escrow. Can you update me on any attempts for some sort of solution on this? Correct me if I am wrong, but isn't there some sort of Merchant agreement, or terms of service in place with bitpay. that organized theft is a no brainer?
Thank you,
Justin
Mina April 10, 2015 13:40
Hi Justin,
Thank you for the update. We have not heard back from the merchant either. I have reached out to our compliance team to review the merchant's application to determine if we are able to continue to service them as a payment provider.
Unfortunately, we are not able to issue a refund for your order without the merchant's authorization, since the funds have already been paid out to them. If you do not hear back from the merchant, you may want to consider contacting local law enforcement and/or a consumer protection bureau.
Please reach out if you have any additional questions or concerns that we can assist with.
Sincerely,
Mina Client Operations Engineer BitPay, Inc. Have any additional questions? Visit our Help Center: Here!
Mina April 10, 2015 15:59
Hi Justin,
We just heard back from the merchant. Here is their reply:
We understand that this customer purchased multiple products but unfortunately had a faulty 'alice madness returns' product .
We acknowledged this and sent a replacement, but the replacement was also faulty. As a result we agreed to contact our supplier in order to make a claim and get a brand new, fresh activation code for the customer.
The transaction is still going through the claims process with our supplier. The customer has been told this however he continued to spam our facebook page and write constant emails, even though we told him multiple times that we are processing his complaint.
Please tell the customer to be patient, and rest assured we will make sure he recieves a working replacement.
It sounds like they might not have a working key for the product that you ordered in stock. Your options are to request a refund from the merchant, or wait for them to be able to fulfill your order, which it sounds like they are working on.
Sincerely,
Mina Client Operations Engineer BitPay, Inc. Have any additional questions? Visit our Help Center: Here!
Justin April 10, 2015 18:48
Hello, unfortunately you can't log into my account. But I will gladly show any proof I can of what has happened.
I purchased call of duty advanced warfare and call of duty black ops 2.
My order # 561351
https://cjscdkeys.zendesk.com/requests/561351You may or may not beable to see the contents of this ticket. But I can forward any emails that I have received from them.
Alice madness? It seems like they have no idea who you were talking about.
In fact as you can see. The price I paid will most likely be no where near what the cost of Alice is.
They have not attempted to contact me at all since my initial support ticket Sunday at noon 5 days ago. Today I got a message saying they notified their supplier and not to worry if my helpdesk ticket is closed, which they did and deleted.
I see no attempt in replacing the two serial numbers I purchased.
Let me know what email or where I can forward my zendesk ledger to.
Thank you
Justin
Mina April 10, 2015 20:30
Hi Justin,
As I mentioned, we are not able to do anything about your order without the merchant's authorization, since the funds have already been paid out to them. If you do not hear back from the merchant, you may want to consider contacting local law enforcement and/or a consumer protection bureau.
I've also let our compliance team know about your complaint. Please reach out if you have any additional questions or concerns that we can assist with.
Sincerely,
Mina Client Operations Engineer BitPay, Inc. Have any additional questions? Visit our Help Center: Here!
Justin Last Saturday at 12:12
Ive already contacted local law enforcement, They didn't even know what bitcoin is. And consumer protection is basically a report. Woopty do.
Look, I'm not asking for money back, I chalked it up to a loss. However, I do expect bitpay as a payment processor to do something to protect the bitcoin community againt frauds like these. I know I am not the only one to report their actions to bitpay. how many reports is it going to take to cut them off from your services? How much money are you going to let them steal from the bitcoin community. These questions I don't know, But the crypto currency community will see the answers.
As you can see on a public "trusted reviews" which anyone including them can post to. Many posts about "stealing money" "used keys" "products not working anymore"
https://www.trustpilot.com/review/www.cjs-cdkeys.comAs a bitcoin payment processor, you give this company the goahead to continue their fraudulent behavior. Like I stated before, this will be shared amongst the community. Do something that is right for the community.
Mina Last Monday at 11:00
Hi Justin,
We understand your concerns. Our compliance team is reviewing the merchant's application to determine if we are able to continue to service them as a payment provider.
Sincerely,
Mina Client Operations Engineer BitPay, Inc. Have any additional questions? Visit our Help Center: Here!
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As of today 4/17/2015 No product code replacement, refund or worthy communication. CJS CDKEYS still accepts and will take your coin, and apparently your fiat money as well. If you read the trusted reviews site from their own,
https://www.trustpilot.com/review/www.cjs-cdkeys.com you can see many customers mistreated. many complaints. albeit there are many positive reviews, with absolutely no detail. BUT every single negative 1 star gives a very good description of whats going on. Scrolling through a few pages of reviews I have seen just about every negative feedback due to Invalid Key, or key already used. If you watch their facebook, they have negative feedback disappearing. So what is to become of this? I upheld my promise with bitpay that I will share this with the community.
