I put in a request to withdraw $9,320 USD on Aug 13th. I was not advised on any excess delays. I actually had been waiting longer than Aug 13th because the week prior CryptoXChange delayed all their wires and since I had a wire pending I didn't see the value in having another one pending (the prior wire was finally processed 6 days late). I have been doing business with CryptoXChange for four months now and despite their website being horrible and customer support very slow they were a useful source of liquidity. This is not the first bank wire, I have withdrawn in excess of $70 to this account in past transactions.
My request was made on 13th. They made no notification it would be delayed or that it had been processed.
On the 17th I requested a status update. I got this response:
Hi [Redacted],
This will be processed on Monday. I will update you as soon as we process it.
Thanks for your support and patience !!!
August 17, 2012 09:17 pm
That was the last contact I have had with CryptoXChange.
I have made numerous email and support ticket requests.
No response in over a week on a $9,320 bank wire delayed almost two weeks.
I will be filing a Police report with the Australian police on Monday. I just didn't want anyone else to deposit funds without knowing.On edit:
Issue resolved. While I still feel the delay and lack of communication was unacceptable the wire did arrived and in the proper amount.
I give credit to CryptoXChange for accepting responsibility and resolving the issue. I should point out the bank account is a company bank account and the had a new employee processing wires who sent it under the wrong name.
