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Author Topic: [Resolved] CryptoXChange. No wire in two weeks.  (Read 1811 times)
DeathAndTaxes
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August 25, 2012, 05:22:08 PM
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I put in a request to withdraw $9,320 USD on Aug 13th.  I was not advised on any excess delays.  I actually had been waiting longer than Aug 13th because the week prior CryptoXChange delayed all their wires and since I had a wire pending I didn't see the value in having another one pending (the prior wire was finally processed 6 days late).  I have been doing business with CryptoXChange for four months now and despite their website being horrible and customer support very slow they were a useful source of liquidity.  This is not the first bank wire, I have withdrawn in excess of $70 to this account in past transactions.

My request was made on 13th.  They made no notification it would be delayed or that it had been processed.    

On the 17th I requested a status update. I got this response:
Quote

Hi [Redacted],

This will be processed on Monday. I will update you as soon as we process it.
Thanks for your support and patience !!!

August 17, 2012 09:17 pm

That was the last contact I have had with CryptoXChange.  
I have made numerous email and support ticket requests.  

No response in over a week on a $9,320 bank wire delayed almost two weeks.  

I will be filing a Police report with the Australian police on Monday.  I just didn't want anyone else to deposit funds without knowing.

On edit:
Issue resolved.  While I still feel the delay and lack of communication was unacceptable the wire did arrived and in the proper amount. 
I give credit to CryptoXChange for accepting responsibility and resolving the issue.  I should point out the bank account is a company bank account and the had a new employee processing wires who sent it under the wrong name.
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August 25, 2012, 06:17:40 PM
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August 25, 2012, 06:57:55 PM
 #3

Crossposted from newbie section:

Quote
They have no other method of contacting them.

I wanted to point out that they do have a contact page with addresses, and their whois information seems legit.

Pehaps a good old fashioned phone call is in order.

Registrant:
   Kenseycol PTY LTD
   PO BOX 8370
   Orange, New South Wales 2800
   Australia

   Registered through: GoDaddy.com, LLC (http://www.godaddy.com)
   Domain Name: CRYPTOXCHANGE.COM
      Created on: 03-Jun-11
      Expires on: 03-Jun-17
      Last Updated on: 24-Jan-12

   Administrative Contact:
      Armitt, C  kenseycolptyltd@live.com.au
      Kenseycol PTY LTD
      PO BOX 8370
      Orange, New South Wales 2800
      Australia
      +61.0280050602      Fax -- +1.6466664365

   Technical Contact:
      Armitt, C  kenseycolptyltd@live.com.au
      Kenseycol PTY LTD
      PO BOX 8370
      Orange, New South Wales 2800
      Australia
      +61.0280050602      Fax -- +1.6466664365

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Crypto X Change


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August 25, 2012, 10:04:35 PM
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DeathandTaxes,

Your wire will be resolved tomorrow, I appologise we have had our main accounts person away and some communication issues between people internally which has caused this, the wire sent out had been returned due to an input error with details when another staff member did it.

Everything will be back to normal as of tomorrow 27/08/2012 - Australian Business Time. Everyone will be back to work as normal.

Your wire will be processed again and we will email you the receipt, again we are sorry for the inconvenience!


Regards

Cryptoxchange



Crypto X Change Global Bitcoin Exchange - Deposit & Withdraw to and from Our Exchange now for a $5 Flat fee - No Wire Costs or Bank Fee's - 100% Automated Banking System & Extremely fast transfers. We can send out Withdraws to over 120 Currencies. www.cryptoxchange.com
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Gerald Davis


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August 25, 2012, 10:07:41 PM
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DeathandTaxes,

Your wire will be resolved tomorrow, I appologise we have had our main accounts person away and some communication issues between people internally which has caused this, the wire sent out had been returned due to an input error with details when another staff member did it.

Everything will be back to normal as of tomorrow 27/08/2012 - Australian Business Time. Everyone will be back to work as normal.

Your wire will be processed again and we will email you the receipt, again we are sorry for the inconvenience!


Regards

Cryptoxchange

Glad to hear it will be resolved.  I will be looking for a receipt Monday.
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August 25, 2012, 10:11:49 PM
 #6

Thank you Sir, again sorry for the inconvenience!

Regards


Crypto X Change

Crypto X Change Global Bitcoin Exchange - Deposit & Withdraw to and from Our Exchange now for a $5 Flat fee - No Wire Costs or Bank Fee's - 100% Automated Banking System & Extremely fast transfers. We can send out Withdraws to over 120 Currencies. www.cryptoxchange.com
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August 27, 2012, 05:02:46 PM
 #7

They scam you as me!
Read my topic https://bitcointalk.org/index.php?topic=85977.0
DeathAndTaxes
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Gerald Davis


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August 27, 2012, 05:14:49 PM
 #8

I received a wire confirmation from CryptoXChange today.  It should post within 4 days I will update and close the thread once it does.
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Gerald Davis


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August 29, 2012, 01:46:25 PM
 #9

Update:
Wire received today in the proper amount.   I do give credit for owners of CryptoXChange for accepting responsibility and resolving the issue.  My understanding is they had some of the staff out of town (something as a small biz owner I can understand) and they had a new employee who made mistakes on the wire resulting in it being returned.  The bank account is a business account which may have led to the error.

I would point out that prompt communication and response to trouble tickets could have resolved this without the need to  post it publicly and with less stress on my part.
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