What's your primary language? It might help to have someone fully fluent in your language and English do a three-way call, since financial companies tend to screen out anyone who isn't the accountholder from talking to them.
I can't find a friend or someone I can trust to do a three-way call.
Skrill offers help afik : German French English
Neither of these 3 languages is my language.
Is calling them the only option? I think you should consult them through email, you can read and write well and it is understandable, it's never good to involve random strangers over the net in the matters of your money accounts.
I tried to e-mail and tweet to them, they have only 1 cliche response.
Plus, a friend of mine called them and they told him that they forgot about my issue.
I'm trying to deal with trusted people only.