uhmm.. i got a problem in a deposit i did, 4 months later here i am still waiting, i would call Incompetence, because it seems theres ppl that can trade in there.
I sent them 3 tickets; one in english which was answered one day later, till then it was great at least one day isnt that much, i sent them all the info they asked me for, after that all the e-meails same like yours.... after 4 or 5 days i sent the first ticked i sent them another one with the same problem with all the info on it and nothing, same asnwer like the one before 3 days later; as this happened i was wondering if they would answer faster with a ticket in chinese, so i sent them a ticket in chinese, no more than 10 min later my ticket was closed and deleted, and told me not to send double tickets for the same problem... then WTF? i already have 2 tickets in english with the same problem! and the one in chinese is deleted? really? ...