Wolke (OP)
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July 21, 2015, 06:54:59 PM |
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hey... is there any other good way to contact the huobi.com support ? i send some mails at support@huobi.combut no answer, nothing.... ![Huh](https://bitcointalk.org/Smileys/default/huh.gif) the problem is, that i need some btc.... and i didn't got the sms on my phone... so i can't confirm the withdraw... i tried to change the phonenumber, at the new one i got the sms.... but at the old phone nothing.... restartet the phone -> nothing... the big problem ist, that i need this btc very fast and that threre is no reaction from the support....
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cryptosun
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July 21, 2015, 08:00:13 PM |
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Hello bro ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) if you are a chinese i think they do have a phone support as well ,and they do reply late ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) but they do reply. thanks
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Wolke (OP)
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July 22, 2015, 09:38:06 AM |
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no from germany.... last night the support wrote some mails, but nothing realy helps.... ![Angry](https://bitcointalk.org/Smileys/default/angry.gif) Hi: I tried to call you but it did not work,maybe you must wait for 7hours to solve your problem. Max that was for about 12h.... thats crazy.... ![Angry](https://bitcointalk.org/Smileys/default/angry.gif) is there some support member in this forum ? ![Huh](https://bitcointalk.org/Smileys/default/huh.gif)
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CEG5952
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July 22, 2015, 09:42:53 AM |
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no from germany.... last night the support wrote some mails, but nothing realy helps.... ![Angry](https://bitcointalk.org/Smileys/default/angry.gif) Hi: I tried to call you but it did not work,maybe you must wait for 7hours to solve your problem. Max that was for about 12h.... thats crazy.... ![Angry](https://bitcointalk.org/Smileys/default/angry.gif) is there some support member in this forum ? ![Huh](https://bitcointalk.org/Smileys/default/huh.gif) You might want to try to call them via skype? Just purchase some credits to make the call. Won't cost more than 1 euro for China I think.
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shulio
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July 22, 2015, 09:49:12 AM |
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Sorry but why do you need sms code to withdraw? You can withdraw it directly without any authy or sms code if you set a quick withdrawal address, didnt you set atleast 1 quick withdrawal address there? Unless you call them directly then you will be left hanging for weeks
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Wolke (OP)
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July 22, 2015, 09:51:42 AM |
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Sorry but why do you need sms code to withdraw? You can withdraw it directly without any authy or sms code if you set a quick withdrawal address, didnt you set atleast 1 quick withdrawal address there? Unless you call them directly then you will be left hanging for weeks
oh.... that sounds good.... do you know how that works ? ~~ if i will withdraw my btc -> the system say If you need to withdraw Bitcoin, please finish the following steps: Add BTC Withdrawal Account SMS Verification Code
how can i call them ? is that the number ? -> 4000-600-888
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cryptosun
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July 22, 2015, 09:59:09 AM |
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Sorry but why do you need sms code to withdraw? You can withdraw it directly without any authy or sms code if you set a quick withdrawal address, didnt you set atleast 1 quick withdrawal address there? Unless you call them directly then you will be left hanging for weeks
oh.... that sounds good.... do you know how that works ? ~~ if i will withdraw my btc -> the system say If you need to withdraw Bitcoin, please finish the following steps: Add BTC Withdrawal Account SMS Verification Code
how can i call them ? is that the number ? -> 4000-600-888 Hi brother ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) the chinese country code is +86 so +86 and then the rest number above ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) and you are all set ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) .
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shulio
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July 22, 2015, 10:02:09 AM |
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Sorry but why do you need sms code to withdraw? You can withdraw it directly without any authy or sms code if you set a quick withdrawal address, didnt you set atleast 1 quick withdrawal address there? Unless you call them directly then you will be left hanging for weeks
oh.... that sounds good.... do you know how that works ? If you look at your withdraw tab you can see a quick withdraw address tab as well but to set that you need to use authy + sms. I mean after they fix your problem you should make a quick withdraw address because this is more efficient and you only need to use authy + sms 1x to set the address after that you can withdraw it without any authy or sms When I first register, the system ask me to set quick withdrawal address that is why I wonder why you dont have a quick withdraw address on your account ~~ if i will withdraw my btc -> the system say If you need to withdraw Bitcoin, please finish the following steps: Add BTC Withdrawal Account SMS Verification Code
how can i call them ? is that the number ? -> 4000-600-888 Yes that add +86 like cryptosun said
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Wolke (OP)
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July 22, 2015, 10:29:31 AM |
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okay... 10 euro in skype, less was not possible.... grml....
an than called them.... +8640000600888
but only a computer speaks, and drops the phone of after 44 sec.... grml... 10 euro in skype for nothing.... no btc....
never ever huobi....
is there any other way ? -> i have no quik withdraw adress.... at the new phone i got the sms very fast, but at the old one -> no sms, nothing...
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favdesu
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July 22, 2015, 10:33:29 AM |
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okay... 10 euro in skype, less was not possible.... grml....
an than called them.... +8640000600888
but only a computer speaks, and drops the phone of after 44 sec.... grml... 10 euro in skype for nothing.... no btc....
never ever huobi....
is there any other way ? -> i have no quik withdraw adress.... at the new phone i got the sms very fast, but at the old one -> no sms, nothing...
search for user eric@huobi or something. he's active here on BCT - send a PM or check for his skype or some other contact data. he posted them on their thread IIRC edit: my bad, he's from haobtc... sorry
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Wolke (OP)
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July 22, 2015, 10:42:20 AM |
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ok problem solved... i got some call to a chinaman.... you musst press the "1"... if the computer speaks ^^ realy thanks for your help an tips.... ![Grin](https://bitcointalk.org/Smileys/default/grin.gif)
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cryptosun
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July 22, 2015, 11:30:30 AM |
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ok problem solved... i got some call to a chinaman.... you musst press the "1"... if the computer speaks ^^ realy thanks for your help an tips.... ![Grin](https://bitcointalk.org/Smileys/default/grin.gif) GLAD YOU ARE SORTED BUDDY ![Wink](https://bitcointalk.org/Smileys/default/wink.gif) Pleasure is Mine.
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