Wolke (OP)
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Activity: 966
Merit: 1000
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July 21, 2015, 06:54:59 PM |
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hey... is there any other good way to contact the huobi.com support ? i send some mails at support@huobi.combut no answer, nothing....  the problem is, that i need some btc.... and i didn't got the sms on my phone... so i can't confirm the withdraw... i tried to change the phonenumber, at the new one i got the sms.... but at the old phone nothing.... restartet the phone -> nothing... the big problem ist, that i need this btc very fast and that threre is no reaction from the support.... |
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cryptosun
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Activity: 448
Merit: 250
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July 21, 2015, 08:00:13 PM |
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Hello bro  if you are a chinese i think they do have a phone support as well ,and they do reply late but they do reply. thanks |
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Wolke (OP)
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Activity: 966
Merit: 1000
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July 22, 2015, 09:38:06 AM |
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no from germany.... last night the support wrote some mails, but nothing realy helps....  Hi：
I tried to call you but it did not work，maybe you must wait for 7hours to solve your problem.
Max that was for about 12h.... thats crazy.... is there some support member in this forum ? |
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CEG5952
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July 22, 2015, 09:42:53 AM |
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no from germany.... last night the support wrote some mails, but nothing realy helps.... Hi：
I tried to call you but it did not work，maybe you must wait for 7hours to solve your problem.
Max that was for about 12h.... thats crazy.... is there some support member in this forum ? You might want to try to call them via skype? Just purchase some credits to make the call. Won't cost more than 1 euro for China I think. |
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shulio
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Activity: 1540
Merit: 1016
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July 22, 2015, 09:49:12 AM |
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Sorry but why do you need sms code to withdraw? You can withdraw it directly without any authy or sms code if you set a quick withdrawal address, didnt you set atleast 1 quick withdrawal address there? Unless you call them directly then you will be left hanging for weeks
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Wolke (OP)
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Activity: 966
Merit: 1000
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July 22, 2015, 09:51:42 AM |
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Sorry but why do you need sms code to withdraw? You can withdraw it directly without any authy or sms code if you set a quick withdrawal address, didnt you set atleast 1 quick withdrawal address there? Unless you call them directly then you will be left hanging for weeks
oh.... that sounds good.... do you know how that works ? ~~ if i will withdraw my btc -> the system say If you need to withdraw Bitcoin, please finish the following steps: Add BTC Withdrawal Account SMS Verification Code
how can i call them ? is that the number ? -> 4000-600-888 |
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cryptosun
Sr. Member
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Activity: 448
Merit: 250
Exchange Your BTC to PM Instantly :)
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July 22, 2015, 09:59:09 AM |
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Sorry but why do you need sms code to withdraw? You can withdraw it directly without any authy or sms code if you set a quick withdrawal address, didnt you set atleast 1 quick withdrawal address there? Unless you call them directly then you will be left hanging for weeks
oh.... that sounds good.... do you know how that works ? ~~ if i will withdraw my btc -> the system say If you need to withdraw Bitcoin, please finish the following steps: Add BTC Withdrawal Account SMS Verification Code
how can i call them ? is that the number ? -> 4000-600-888 Hi brother the chinese country code is +86 so +86 and then the rest number above and you are all set . |
Exchange your bitcoins to STP,PAYPAL,SKRIL,And PM.
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shulio
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Activity: 1540
Merit: 1016
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July 22, 2015, 10:02:09 AM |
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Sorry but why do you need sms code to withdraw? You can withdraw it directly without any authy or sms code if you set a quick withdrawal address, didnt you set atleast 1 quick withdrawal address there? Unless you call them directly then you will be left hanging for weeks
oh.... that sounds good.... do you know how that works ? If you look at your withdraw tab you can see a quick withdraw address tab as well but to set that you need to use authy + sms. I mean after they fix your problem you should make a quick withdraw address because this is more efficient and you only need to use authy + sms 1x to set the address after that you can withdraw it without any authy or sms When I first register, the system ask me to set quick withdrawal address that is why I wonder why you dont have a quick withdraw address on your account ~~ if i will withdraw my btc -> the system say If you need to withdraw Bitcoin, please finish the following steps: Add BTC Withdrawal Account SMS Verification Code
how can i call them ? is that the number ? -> 4000-600-888 Yes that add +86 like cryptosun said |
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Wolke (OP)
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Activity: 966
Merit: 1000
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July 22, 2015, 10:29:31 AM |
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okay... 10 euro in skype, less was not possible.... grml....
an than called them.... +8640000600888
but only a computer speaks, and drops the phone of after 44 sec.... grml... 10 euro in skype for nothing.... no btc....
never ever huobi....
is there any other way ? -> i have no quik withdraw adress....
at the new phone i got the sms very fast, but at the old one -> no sms, nothing...
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favdesu
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Activity: 1764
Merit: 1000
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July 22, 2015, 10:33:29 AM |
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okay... 10 euro in skype, less was not possible.... grml....
an than called them.... +8640000600888
but only a computer speaks, and drops the phone of after 44 sec.... grml... 10 euro in skype for nothing.... no btc....
never ever huobi....
is there any other way ? -> i have no quik withdraw adress....
at the new phone i got the sms very fast, but at the old one -> no sms, nothing...
search for user eric@huobi or something. he's active here on BCT - send a PM or check for his skype or some other contact data. he posted them on their thread IIRC edit: my bad, he's from haobtc... sorry |
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Wolke (OP)
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Activity: 966
Merit: 1000
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July 22, 2015, 10:42:20 AM |
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ok problem solved... i got some call to a chinaman.... you musst press the "1"... if the computer speaks ^^ realy thanks for your help an tips....  |
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cryptosun
Sr. Member
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Activity: 448
Merit: 250
Exchange Your BTC to PM Instantly :)
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July 22, 2015, 11:30:30 AM |
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ok problem solved... i got some call to a chinaman.... you musst press the "1"... if the computer speaks ^^ realy thanks for your help an tips.... GLAD YOU ARE SORTED BUDDY  Pleasure is Mine. |
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