What did you order? Seeds? Maybe they got caught up in customs. What country are you in? Attitude seedbank accepts bitcoin as well and is very trusted if you wanted to use them instead next time.
I sent .33 BTC. The products never arrived and customer service could provide no proof of shipping, even though I also paid for tracking. They took my BTC in exchange for nothing, not even an explanation or apology.
can you provide proof such as screenshots of conversation with customer support, txid, etc? right now all you have is a claim. also, move this to scam accusations.
Yes provide all evidence. Without it it's just a hollow accusation.