A new poll for product warranties Bitmain

[dogie]

do not respond to emails

If your emails are anything like your posts in this thread, I can understand why. They probably give you an answer, you say "no" and then send them another 6 emails.

[1714162518]

1714162518

[notlist3d]

do not respond to emails

If your emails are anything like your posts in this thread, I can understand why. They probably give you an answer, you say "no" and then send them another 6 emails.

It would not surprise me either.  The customer is always right is no longer what most business's use.   Some customers cost to much to retain so as a bushiness they don't want everyone in many cases.   Even companies as big as Amazon if you are a customer who causes more trouble/returns then your worth they do close some accounts.

Also it is a Holiday in China.  So getting a email right now is pretty lucky.  For most part until after holiday most emails will not get answered.  And chances are there will be a backlog where it is a  day or two of catch up.

[marvykkio]

What do you mean?

[Liquid71]

Yeah increase the warranty so prices go even higher, great idea 

[notlist3d]

Yeah increase the warranty so prices go even higher, great idea 

It is true they will not eat the cost of it.  Anything extra will be paid for.   They are a buisness and they want to make max profit.

Just like idea of photo proof of bad parts.   If they did that BM will jack up price to cover it.  But I think it's safe to say they will make people send parts to them unless you buy part and are out of warranty.

[marvykkio]

I'm selling my S5, and I asked bitmain I send them the PCB faulty, for a coupon for S7. to me the pcb do not need any more.I am awaiting response from them.

[notlist3d]

I'm selling my S5, and I asked bitmain I send them the PCB faulty, for a coupon for S7. to me the pcb do not need any more.I am awaiting response from them.

It's the weekend so communication is not very big.  But they have never dealt coupons before for sending in parts.   I highly doubt they start now.

You have to remember they are a business.  If something cost's them more then it's worth they chances are won't do it.  They don't want S5's in their data  centers they sold a lot of used ones to make room for other miners and make a profit.

[marvykkio]

there are many users with pcb s5 fails, then they could sell to these users and make profit

[dogie]

there are many users with pcb s5 fails, then they could sell to these users and make profit

"many users" = not many users out of 10,000s of S5s sold.

[notlist3d]

there are many users with pcb s5 fails, then they could sell to these users and make profit

"many users" = not many users out of 10,000s of S5s sold.

Also it was mentioned a faulty one.  So it would be a crapshoot.  Bitmain might get something that is junk and would take more money to repair then it's worth.

Bitmain is not going to go to a model you ship them old parts and they pay or give compensation.  Dogie is right about small overall   Also keep in mind when they mad them they did it in MASS quanity so the price they paid might be quite a bit less then you would want for a pcb anyways. 

If they felt there was a big need they would produce them again.  That is just how it works.

[marvykkio]

so that we do with the PCB faulty,? the throw? and we expect that fail as well as other left without miner?

[flikflak]

Just ask for warranty and send them the faulty board in.

[notlist3d]

so that we do with the PCB faulty,? the throw? and we expect that fail as well as other left without miner?

If out of warranty you talk nice to bitmain, and ask them how much to send in for another.   And if they are out you don't have a ton of options you have to turn to 3rd party options.

You can sell it, buy a new one from a 3rd party.  Is that great? No... but you are not going to get a coupon for a broken PCB.  Just look at S7 refunds they are not into coupons at the moment.  And they just never have bought old gear back.

[marvykkio]

I turn to people who have not yet voted, please Rated